Yes, another Evetech rant

Better luck taking them to the smalls claims court. Will be faster in any case.
 
Kosmik said:
We seem to have come to a compromise, will see how it pans out.
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Yah, well, time that sellers wake up,

http://www.bregmans.co.za/what-the-consumer-protection-act-cpa-means-to-you/

Over-booking and Over-selling

Suppliers must take heed not to oversell any goods or overbook any services. Section 47 of the CPA prohibits suppliers from accepting payment or other consideration for any goods or services if the supplier has no reasonable basis to assert an intention to supply those goods or services or, the supplier in fact intends to supply goods or services that are materially different from those advertised or sold.

Where a supplier accepts a reservation or otherwise commits to supply goods or services on a specified time and date, the supplier must ensure that there is sufficient stock or capacity to supply the goods or services, failing that, that there is alternative goods or services that are of a comparable nature and of the same, if not better, quality, class or nature.

If a supplier oversells or overbooks, the supplier must refund the consumer the amount, if any, paid in respect of that commitment or reservation, together with interest at the prescribed rate from the date on which the amount was paid until the date of reimbursement. Further, the supplier must compensate the consumer for costs directly incidental to the supplier’s breach of contract. Where a supplier is not able to supply the goods or services due to a shortage of stock or capacity and the supplier has taken reasonable steps to inform the consumer of the shortage of stock or capacity as soon as it was practicable to do in the circumstances, the consumer is not entitled to claim compensation for costs directly incidental to the supplier’s breach of contract. The shortage of stock or capacity must however be due to circumstances beyond the supplier’s control. It is not “due to circumstances beyond the supplier’s control” if the shortage results partially, completely, directly or indirectly from a failure on the part of the supplier to adequately and diligently carry out any ordinary or routine matter pertaining to the supplier’s business.

The provisions pertaining to overbooking and overselling do not apply to franchise agreements or to consumer agreements pertaining to the supply of special-order goods.

Bait Marketing

A supplier is prohibited from advertising goods or services as being available at a particular place and price for a particular period unless the supplier reasonably anticipates having a sufficient quantity of the goods or capacity to supply the services so advertised. If the supplier is not sure of the quantity will meet the demand for the goods or services, then the advertisement must specify that the goods or services are available in a specified limited quantity at the specified price, at a specified time or limited duration or until the quantity is exhausted.

If for some reason the supplier cannot supply the goods or services so advertised, the supplier can procure another person to supply the advertised goods or services provided the consumer accepts such an offer.
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Final Update.

Board has been swapped and I received the correct one today. Heck of a process and continuous insistence that the order was correct but over now and I can get back to some stress relief gaming.
 
Kosmik said:
Final Update.

Board has been swapped and I received the correct one today. Heck of a process and continuous insistence that the order was correct but over now and I can get back to some stress relief gaming.
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I have, initially the story I received was that they had no stock and I should have been contacted about the substitution but that it was O.K as it was the "same" board. Now they say there is no issue as it is what I ordered.
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Good that they made right by you at the end. From my pov, yeesh, also being in the industry you need to accommodate these risks accordingly, EveTech is a large player and by now they need to have an in-house policy on resolving these issues in accordance with the regulations. You had to go into an unnecessary battle…

Anyway, have FUN!
 
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