You may be losing out on mobile data

FireTelkom said:
I am surprised because my understanding was that on MTN the oldest bundle is used before the newest. I also at times when travelling abroad had three bundles accumulated on my iPhone.
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Are you on pre-paid or contract? Last time I checked, it worked the way you described on MTN pre-paid. I don't know about contract though.

There's a long-running thread about this:
http://mybroadband.co.za/vb/showthr...equest-to-recosider-your-data-rollover-policy
vodaspock.jpg


iBurst have a very simple rollover policy:
Unused data will carry over to the following month up until a maximum of three times your monthly cap.
 
jannievanzyl said:
If you guys (and the author) spend a few minutes thinking about the issue, it'll become clear that you HAVE to first allocate the new monthly bundle before allowing any unuse data from the previous month to be used.
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Would you mind linking to a post of yours that explains this simply, as I can't see why. So we don't have to go on a monster trawl to find your pearls of wisdom.
 
FireTelkom said:
I am surprised because my understanding was that on MTN the oldest bundle is used before the newest. I also at times when travelling abroad had three bundles accumulated on my iPhone.
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I also find my oldest MTN data bundle is used before the new one...just like oldest airtime and sms bundles are used first.
 
I would think that if Shaun has gone to the time and trouble to ascertain the practice enumerated, why should we contradict him? The second point is that Vodacom's reason does not make the situation right. They are in fact penalising consumers for topping up airtime early.
 
God is it so difficult to just maintain honest business principles? I know companies are there to make money but I'm sure its better in the long run to provide the best possible value and honesty!
 
jannievanzyl said:
This has been discussed at lenght in the relevant forums where I've explained it numerous times.

If you guys (and the author) spend a few minutes thinking about the issue, it'll become clear that you HAVE to first allocate the new monthly bundle before allowing any unuse data from the previous month to be used.

The only thing that'll resolve this, it seems, is to follow the networks that do not offer this facility. That way no-one will be confused about how it works and why.
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In all seriousness, please explain the "HAVE to first allocate the new monthly bundle". Is this a business limitation or a software limitation? Sounds like the latter to me.
 
Like I said in another thread, they can't blame software or hardware, it's the 21st century, FFS.
Why do they give k@rk explinations and don't do anything about it. If it's software, get a programmer and fix it, if it's hardware, get a engineer and fix it.
Technology is advanced enough to have almost flawless ISP eco system. The only unfixable flaw is the investors/directors.
 
These guys are smart..can't the rest of S.Africa C C C C C C C C C C C C?
 
I lodged a complaint about this in 2011 with the NCC. A chap named James Leloka gave me the run around, amounted to nothing in the end. The NCC had no care in the world about solving this.
 
Quoting Jannie's previous answer on the topic:

OomJannie said:
Remember, when you're in contract you must first fulfill your contractual obligation. Thus we MUST first give you your monthly allocation before any rollover from the previous month can take place.

It's as simple as that. No need for complex conspiracy theories.
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Then a further explanation of Jannies answer:

Jannie said:
You're wrong, actually. Think a bit about it and it'll make sense.

You contract your SP to provide you with a fixed amount of data per month, say 250MB @ R99 per month. You pay the money and your SP must give you the data. That is the essence and the core of your contract.

The roll-over to the end of the next month is a value add. You buy a bundle to last 30-days, not 60.

So, by definition, you must (and will) always get what you contracted your SP first and then any possible 'freebies' will kick in.

Another way to look at it; if you did not get roll-over (like with some of the other operators), you would not have an issue, correct? But because you get this extra service, it now is somehow not correct?

Hope this clears it up for you.
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You know what will resolve this confusion? Letting us buy bundles without expiration policies.
 
if x is a floating point value and represents your data bundle remaining, why can't you say this at the end of the month:

- get the data owed to the customer (a)
- check if there is data left over and put it in a variable (b) and keep the total as is (a)
- add in the bundle to how much there is so that you have two variables: how much in total (a) and much carried over (b).
- subtract amount of data used from both variables until the one is 0 (b)
- if the carried over data variable (b) is 0, then start subtracting from the total only (a)
- if the total is 0, then bill the customer an arm and a leg.


how difficult will that be to implement? you're the leading cellular company in the country apparently, yet your developers can't do that?

i like how they now reckon: if you don't like having to burn through your new bundle before the carried over data is used, then you won't get any data carried over anymore. "f*** you all you bunch of lazy cheap pr*cks! you will give us your money, get screwed over and enjoy it!".
 
Just outta interest... which service providers apply this policy and which don't? From Jannie's answer it sounds like it's a legal/contractual obligation on the part of all SP's?

Bottom line for me, if don't like VC's policies, join a service provider's whose policies you do like! Bet none exist!
 
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