MWEB BUSINESS ADSL - STUFFED AGAIN

Sonic2k

Sonic2k

Executive Member
Joined
Feb 7, 2011
Messages
7,636
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Hi there

Posting my request for assistance here as it is far easier than having to wait for 23 minutes on the phone.

My company's ADSL line is again faulty... Same problem as before.

=== ROUTER RESTART COMPLETE ===
Reply from 41.134.65.97: Destination host unreachable.
Reply from 41.134.65.97: Destination host unreachable.
Reply from 41.134.65.97: Destination host unreachable.
Reply from 41.134.65.97: Destination host unreachable.
Reply from 41.134.65.97: Destination host unreachable.
Reply from 196.2.63.110: bytes=32 time=63ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=92ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=55ms TTL=120
Reply from 196.2.63.110: bytes=32 time=55ms TTL=120
Reply from 196.2.63.110: bytes=32 time=57ms TTL=120
Reply from 196.2.63.110: bytes=32 time=56ms TTL=120
Reply from 196.2.63.110: bytes=32 time=59ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=63ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=55ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=56ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=56ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=57ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=54ms TTL=120
Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=54ms TTL=120
Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=55ms TTL=120
Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=57ms TTL=120
Reply from 196.2.63.110: bytes=32 time=57ms TTL=120
Reply from 196.2.63.110: bytes=32 time=53ms TTL=120
Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=54ms TTL=120
Reply from 196.2.63.110: bytes=32 time=58ms TTL=120
Reply from 196.2.63.110: bytes=32 time=259ms TTL=120
Reply from 196.2.63.110: bytes=32 time=441ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1143ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=1809ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=2171ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2149ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1881ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1963ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2083ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2090ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=2240ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1917ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1955ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1969ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2056ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1909ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1941ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2001ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1965ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2115ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2145ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2066ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2058ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2166ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2560ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2737ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2338ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2920ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2524ms TTL=120
Reply from 196.2.63.110: bytes=32 time=3051ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1630ms TTL=120
Reply from 196.2.63.110: bytes=32 time=670ms TTL=120
Reply from 196.2.63.110: bytes=32 time=623ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=1043ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1236ms TTL=120
Reply from 196.2.63.110: bytes=32 time=950ms TTL=120
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Reply from 196.2.63.110: bytes=32 time=2430ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2946ms TTL=120
Request timed out.
Reply from 196.2.63.110: bytes=32 time=1464ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1062ms TTL=120
Reply from 196.2.63.110: bytes=32 time=1894ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2175ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2302ms TTL=120
Reply from 196.2.63.110: bytes=32 time=2820ms TTL=120
Click to expand...

Cannot come close to 512k line speed on speed tests.
We need to get to the bottom of this, this cannot continue. Telkom fixes it and it lasts for a week, maybe 1 1/2 weeks and then its faulty again!
I want this escalated to the highest levels!
 
Koosi said:
Hi there

Posting my request for assistance here as it is far easier than having to wait for 23 minutes on the phone.

My company's ADSL line is again faulty... Same problem as before.



Cannot come close to 512k line speed on speed tests.
We need to get to the bottom of this, this cannot continue. Telkom fixes it and it lasts for a week, maybe 1 1/2 weeks and then its faulty again!
I want this escalated to the highest levels!
Click to expand...

Hi Koosi,

I will escalate your query to our Business department and have them contact you.

Please can you log a fault with Telkom as your line is with Telkom and not with us.

Regards,
MWEB Guy
 
Aye Koosi. Man, i sympathize with you. Dude, just get out of mweb, its the only way.
 
Hi Koosi

Once you have a reference for the Telkom fault please let us know and we'll see if we can assist you with this again. I had really hoped that the DSLAM move that was arranged for you last time would prove to be a long term resolution, I can only imagine how frustrating this has been for you.

Kind Regards
Will
 
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