MWEB ADSL downloads & browsing extremely slow in PTA in Feb 2012

I've been having issues with my 4Mb uncapped ADSL the last week or so. International browsing and downloading is extremely slow. Where I would normally download at around 420-450kbps, I'm now getting 15-40kbps on basically all downloads, be it direct downloads, filesharing, windows updates etc. Browsing is also a headache, with just a couple of international pages open at the same time slowing loading down to a crawl.

Is anyone experiencing the same issues with the MWEB 4Mb uncapped line? I'm in the Pretoria area. Various online DSL line tests show my TELKOM line to be working fine.

Roan said:

I've been having issues with my 4Mb uncapped ADSL the last week or so. International browsing and downloading is extremely slow. Where I would normally download at around 420-450kbps, I'm now getting 15-40kbps on basically all downloads, be it direct downloads, filesharing, windows updates etc. Browsing is also a headache, with just a couple of international pages open at the same time slowing loading down to a crawl.

Is anyone experiencing the same issues with the MWEB 4Mb uncapped line? I'm in the Pretoria area. Various online DSL line tests show my TELKOM line to be working fine.

Click to expand...

Good Morning Roan, please provide me your MWEB account details. Also please provide me pings and tracers to local and international sites?

MWEB Guy said:

Good Morning Roan, please provide me your MWEB account details. Also please provide me pings and tracers to local and international sites?

Click to expand...

Hi MWeb Guy

Thanks for the response.

Name: Roan Minne
Customer no: 10240010

Hmmm... I'm not really sure how to do pings and tracers, sorry. If you can maybe provide a link to a site that explains or does the tests?

http://www.ehow.com/how_5157549_ping-server-name.html

Perhaps Mweb has "limited" your downloads because you've gone over your "cap" on your uncapped line?

Also, are you sure that you mean 15-40kbps ???

I've got the 1MB uncapped from Mweb, and last week I USED to get about 110kB/s (900kbps), but this week I'm only getting about 45kB/s (360kbps) ...

So for me, I think that I've been limited as well ....

Mweb here at work has also been totally crawling the last couple fo days. It took for ever to just download one email (which I thought may have some big attachments.).

when it did eventually load, it did have attachments -two documents at about 150k each :wtf:

I am in JHB

Roan said:

Hi MWeb Guy

Thanks for the response.

Name: Roan Minne
Customer no: 10240010

Hmmm... I'm not really sure how to do pings and tracers, sorry. If you can maybe provide a link to a site that explains or does the tests?

Click to expand...

Roan please follow the following steps to complete a ping and tracert:

Start, command prompt... once the black screen loads... tracert www.bbc.co.uk (press enter).. once the detail loads, please right click on the black screen and select mark. You would then have to highlight the data with your mouse, once highlighted please press enter to copy the data. You would then be able to paste the info into a message on my BB, (ctrl v).

Pings are similar, ping www.bbc.co.uk

@ froot

Thanks, got it

@ AndrewGoldy

I'm pretty sure I'm not over the excessive usage cap, I haven't used my line that much this month, in previous months I've downloaded much much more and never got this problem. Haven't been able to get much of anything downloaded with these speeds for the last week, and first week of Feb I'd say usage was below normal.

Yes you're right, I meant 40kB/s, sorry. 40 kilobytes per second, not kilobits ,thats the download speed I'm getting.

@ ISP cash cow

I also struggled to download a single PDF file the other day, which was less than 500kB and took adobe forever to open. I was actually looking around the web and found a couple of other people also reporting the same problems in the last week or two.

@ MWEB Guy

Please see the pings and tracers below:


Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=44ms TTL=118
Reply from 196.2.63.110: bytes=32 time=45ms TTL=118
Reply from 196.2.63.110: bytes=32 time=41ms TTL=118
Reply from 196.2.63.110: bytes=32 time=45ms TTL=118

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 45ms, Average = 43ms



Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms login.router [10.0.0.2]
2 7 ms 7 ms 7 ms 41-132-34-1.dsl.mweb.co.za [41.132.34.1]
3 10 ms 9 ms 10 ms 41-86-107-18.mweb.co.za [41.86.107.18]
4 10 ms 10 ms 10 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 36 ms 35 ms 35 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 34 ms 34 ms 32 ms tengig0-1-0-0.cpt-up-1.mweb.co.za [197.84.4.34]

7 46 ms 47 ms 50 ms 197-80-4-137.jhb.mweb.co.za [197.80.4.137]
8 31 ms 30 ms 31 ms 196.28.178.115
9 32 ms 31 ms 31 ms 196-28-178-38.adsl.mweb.co.za [196.28.178.38]
10 38 ms 42 ms 43 ms cte-core-sw2.vwol.net [196.41.144.35]
11 31 ms 30 ms 31 ms www.mweb.co.za [196.2.63.110]

Trace complete.

******************************************

Pinging www.bbc.net.uk [212.58.244.71] with 32 bytes of data:
Reply from 212.58.244.71: bytes=32 time=197ms TTL=50
Reply from 212.58.244.71: bytes=32 time=210ms TTL=50
Reply from 212.58.244.71: bytes=32 time=196ms TTL=50
Reply from 212.58.244.71: bytes=32 time=196ms TTL=50

Ping statistics for 212.58.244.71:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 196ms, Maximum = 210ms, Average = 199ms



Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms login.router [10.0.0.2]
2 8 ms 7 ms 7 ms 41 [41.132.34.1]
3 10 ms 9 ms 10 ms 197-80-4-82.jhb.mweb.co.za [197.80.4.82]
4 11 ms 10 ms 11 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 201 ms 198 ms 201 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 200 ms 192 ms 191 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 213 ms 196 ms 196 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
8 252 ms 207 ms 208 ms ae-14-51.car3.London1.Level3.net [4.69.139.68]
9 192 ms 192 ms 191 ms 195.50.90.162
10 193 ms 192 ms 193 ms 212.58.238.137
11 198 ms 216 ms 196 ms 132.185.254.141
12 * * * Request timed out.
13 * * * Request timed out.
14 203 ms 196 ms 197 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
15 192 ms 194 ms 194 ms 132.185.255.148
16 197 ms 197 ms 196 ms www.bbc.co.uk [212.58.244.71]

Trace complete.

******************************************

Pinging download.cnet.com [64.30.224.58] with 32 bytes of data:
Reply from 64.30.224.58: bytes=32 time=321ms TTL=232
Reply from 64.30.224.58: bytes=32 time=323ms TTL=232
Reply from 64.30.224.58: bytes=32 time=321ms TTL=232
Reply from 64.30.224.58: bytes=32 time=321ms TTL=232

Ping statistics for 64.30.224.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 321ms, Maximum = 323ms, Average = 321ms



Tracing route to download.cnet.com [64.30.224.58]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms login.router [10.0.0.2]
2 8 ms 8 ms 7 ms 41 [41.132.34.1]
3 11 ms 10 ms 10 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 10 ms 10 ms 10 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 194 ms 195 ms 195 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 188 ms 187 ms 187 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 192 ms 191 ms 195 ms xe-10-1-3.edge4.London1.Level3.net [212.113.14.1
21]
8 201 ms 199 ms 203 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

9 193 ms 191 ms 191 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]

10 261 ms 260 ms 260 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]

11 274 ms 271 ms 275 ms ae-10-10.ebr2.Washington12.Level3.net [4.69.148.
50]
12 265 ms 265 ms 269 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.
213]
13 279 ms 277 ms 279 ms ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
14 274 ms 273 ms 272 ms ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]

15 297 ms 296 ms 297 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
16 295 ms 298 ms 302 ms ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]

17 298 ms 296 ms 297 ms ae-61-61.ebr1.Dallas1.Level3.net [4.69.151.126]

18 316 ms 315 ms 315 ms ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
19 323 ms 320 ms 319 ms ae-0-11.bar2.Phoenix1.Level3.net [4.69.148.114]

20 422 ms 327 ms 316 ms ae-5-5.car2.Phoenix1.Level3.net [4.69.148.121]
21 320 ms 321 ms 320 ms CBS-CORPORA.car2.Phoenix1.Level3.net [4.53.106.1
66]
22 324 ms 321 ms 324 ms ae2-0.io-phx1-ex8216-1.cnet.com [64.30.227.54]
23 321 ms 321 ms 321 ms download.cnet.com [64.30.224.58]

Trace complete.

******************************************

Pinging www.oneddl.eu [88.80.5.7] with 32 bytes of data:
Reply from 88.80.5.7: bytes=32 time=223ms TTL=50
Reply from 88.80.5.7: bytes=32 time=222ms TTL=50
Reply from 88.80.5.7: bytes=32 time=222ms TTL=50
Reply from 88.80.5.7: bytes=32 time=222ms TTL=50

Ping statistics for 88.80.5.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 222ms, Maximum = 223ms, Average = 222ms



Tracing route to www.oneddl.eu [88.80.5.7]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms login.router [10.0.0.2]
2 8 ms 8 ms 7 ms 41 [41.132.34.1]
3 10 ms 10 ms 10 ms tengig-0-0-0-101.vic-ipc-1.mweb.co.za [196.22.16
9.134]
4 10 ms 10 ms 10 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 201 ms 199 ms 199 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 214 ms 216 ms 218 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 205 ms 208 ms 204 ms teln.lon.portlane.net [195.66.225.159]
8 223 ms 223 ms 223 ms te-2-1.sto3.se.portlane.net [80.67.4.134]
9 230 ms 226 ms 227 ms 80.67.4.128
10 228 ms 239 ms 227 ms gi-1-15-i2b-demarc.sto1.se.portlane.net [80.67.0
.134]
11 223 ms 222 ms 223 ms 193.104.214.94
12 223 ms 223 ms 222 ms sth-sln1-crdn-1-po-3-0-810.sitabinfra.se [178.16
.212.34]
13 222 ms 223 ms 223 ms cust-prq-nt.i2b.se [178.16.212.2]
14 223 ms 223 ms 223 ms www.oneddl.com [88.80.5.7]

Trace complete.

Roan said:

I've been having issues with my 4Mb uncapped ADSL the last week or so. International browsing and downloading is extremely slow. Where I would normally download at around 420-450kbps, I'm now getting 15-40kbps on basically all downloads, be it direct downloads, filesharing, windows updates etc. Browsing is also a headache, with just a couple of international pages open at the same time slowing loading down to a crawl.

Is anyone experiencing the same issues with the MWEB 4Mb uncapped line? I'm in the Pretoria area. Various online DSL line tests show my TELKOM line to be working fine.

Click to expand...

Been having this issue now for past 2 days. Magically at certain time all downloads and browsing drops to 40Kbs. Even so that I can see it is going at 414Kbs, then in next second exactly 30-40Kbs.

So far I've found that rebooting the router when it happens and getting an ip within a certian ip range; it is magically fixed again. Yesterday I was using @mweb.co.za and it was instantly back to 400+. Call is logged with provided detail, not sure what is going to be achieved over a phone. I'd say it is the profile and shaper that's an issue, how else can a reboot of router fix it VS when it happens comparing to web africa on same setup it's perfect...

/also hails from pta

Hi Mweb Guy

I've been having pretty slow speeds as well. I've moved to a new area, and was wondering it perhaps it was my new line at all. (In Joburg, Craighall Park)

I'm on 4mb uncapped as well. Getting between 150-200kB/s at most. I used to get around 400kB/s. My ping times are ok. 52ms local about 200ms international

Let me know if i must PM you account details etc.

Thanks

Roddy

Pr⊕phet said:

Been having this issue now for past 2 days. Magically at certain time all downloads and browsing drops to 40Kbs. Even so that I can see it is going at 414Kbs, then in next second exactly 30-40Kbs.

So far I've found that rebooting the router when it happens and getting an ip within a certian ip range; it is magically fixed again. Yesterday I was using @mweb.co.za and it was instantly back to 400+. Call is logged with provided detail, not sure what is going to be achieved over a phone. I'd say it is the profile and shaper that's an issue, how else can a reboot of router fix it VS when it happens comparing to web africa on same setup it's perfect...

/also hails from pta

Click to expand...

Just tried to download a file again through the Turbobit filesharing network (which I use the most for downloads), now all of a sudden its running at full speed again, getting 460kB/s :wtf:. I don't know if MWEB did something on their end (MWEB guy?), or if the problem is just coming and going like in Prophets case, but will keep an eye on my downloads for the next couple of days and keep you all posted...

By the way, I haven't had this speed even once in the previous week, it went up to 200kB/s for a couple of minutes the other day but the rest of the time it was stuck below 50kB/s, so hopefully the issue is sorted now. Web pages also seem to load at the normal speed now.

Roan said:

Just tried to download a file again through the Turbobit filesharing network (which I use the most for downloads), now all of a sudden its running at full speed again, getting 460kB/s :wtf:. I don't know if MWEB did something on their end (MWEB guy?), or if the problem is just coming and going like in Prophets case, but will keep an eye on my downloads for the next couple of days and keep you all posted...

By the way, I haven't had this speed even once in the previous week, it went up to 200kB/s for a couple of minutes the other day but the rest of the time it was stuck below 50kB/s, so hopefully the issue is sorted now. Web pages also seem to load at the normal speed now.

Click to expand...

This happens on all my traffic or selective traffic as pointed out in my posts for example just trying to download something like mirc.exe is 10-40Kb/s. It all started after they fondled with the datacenters/ICPs in JHB and CT. Facebook was literally useless yesterday and even intel.com was pretty dead.

:edit
When it started the ookla test was showing 3mb/s where my traffic to ms, mfst, mirc or debian links all was below 40Kb/s. Funny enough only test which was inline with those speeds was testmy.net. Even mybroadband test INT and Local was showing 3mb/s. One has to really wonder when only ookla is that fast...(don tin) what else has been tinkered with.

Pr⊕phet said:

This happens on all my traffic or selective traffic as pointed out in my posts for example just trying to download something like mirc.exe is 10-40Kb/s. It all started after they fondled with the datacenters/ICPs in JHB and CT. Facebook was literally useless yesterday and even intel.com was pretty dead.

Click to expand...

Spoke to soon... back to crawl 40kBps on the exact same filesharing service. Just tried direct downloading Firefox from their site, same thing. Prophet I think you might be on to something, we have an identical problem. Now to try and find a solution... any ideas?

Roan said:

Spoke to soon... back to crawl 40kBps on the exact same filesharing service. Just tried direct downloading Firefox from their site, same thing. Prophet I think you might be on to something, we have an identical problem. Now to try and find a solution... any ideas?

Click to expand...

You could try down router for 30 mins or reboot till you hit this range: 41.133.xxx.xxx

Also test speed with
testmy.net 's 1 meg
speedtest.net

then
ftp://ftp.globalscape.com/pub/cuteftppro/cuteftppro.exe
http://debian.inode.at/debian-cd/current/amd64/iso-cd/debian-6.0.4-amd64-CD-1.iso

http://www.mirc.com/get.html

more http/ftp/torrent links
http://www.debian.org/distrib/

Having the same prob. Very slow downloads overall. Does occasionally jump up to 400kBps for a hour or so. But generally quite slow. Isn`r Seacom still down? Thought it might be that...

BrokenLink said:

Having the same prob. Very slow downloads overall. Does occasionally jump up to 400kBps for a hour or so. But generally quite slow. Isn`r Seacom still down? Thought it might be that...

Click to expand...

Apparently this is the only issues

Outage Num:11493
Telkom ADSL outage affecting Chloorkop ( 011 - 393, 976 )
Telkom ADSL services in the following area may be Inaccessible : Chloorkop ( 011 - 393, 976 )
Start Date:2012-02-14 08:45:28
End Date:
Status:Open

Outage Num:11474
Telkom ADSL outage affecting Eastleigh / Edenvale ( 011 - 452, 609 )
Telkom ADSL services in the following area may be Inaccessible : Eastleigh / Edenvale ( 011 - 452, 609 )
Start Date:2012-02-10 08:12:41
End Date:
Status:Open

Click to expand...

Pr⊕phet said:

Down router for 30 mins or reboot till you hit this range: 41.133.xxx.xxx

Also test speed with
testmy.net 's 1 meg
speedtest.net

then
ftp://ftp.globalscape.com/pub/cuteftppro/cuteftppro.exe
http://debian.inode.at/debian-cd/current/amd64/iso-cd/debian-6.0.4-amd64-CD-1.iso

http://www.mirc.com/get.html

more http/ftp/torrent links
http://www.debian.org/distrib/

Click to expand...

Ok I ran the first two line tests without resetting my router, just to see what kind of readings I would get.

First test gave me 164kbps / 21kB/s, which seems to be the actual speed I'm getting, and the second test gave me 3.38 Mbps, which is not. Also downloaded cuteftp and got less than 20Kb/s.

Gonna try to reset my router until I fall into that IP range now and then run the tests again.

Seems to be an intermittent, on/off issue.

same thing just now.

Pr⊕phet said:

Another startup of ****ty speeds. Still exactly same problems as in my sig and link in that post:

Ip range is: 41.133.197.160
Speedtest.net:
testmy.net:

I guess it's time to reboot route till I hit preferred ip range.

:edit
before reboot I'd be doing some tests as per tech that just called me.

Click to expand...

Having simular problems here, the traces go fine but the pages load very slow or not at all
mirc doesnt even open

My 4 x bonded and other two 2 x bonded routers/connections also started doing this yesterday at about 12 according to my Cacti Graphs, and it is getting very frustrating, They will be hearing from me tomorrow, with screenshots and all