Afriman explain. 1Mbp Uncapped user throttled on 40gig - considered High usage!

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Hogrod

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In reference to this statement made by Afriman a few days ago, and similar statements made before by Afrihost's representative

You can easily do 100GB on our 1Mbps Uncapped without being throttled, and you can check our Uncapped Feedback thread for what others have said.
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http://mybroadband.co.za/vb/showthread.php/450005-Uncapped-1mbps-account-advice#13

Afriman claims that you can do 100GB on a 1Mbps without being throttled. As of today I've done +-40gig on my 1Mbps line, and noticed a slow down. I phoned Afrihost now and the service advisor told me my line has been throttled to around 256kbps due to my usage for the month and due to congestion. The slow down has been in effect for the past 3-4 days. I can't now make a video Skype call to my family today because of it. I was under the impression I was able to download at a reasonable rate without this nonsense (40gig / 28 days = 1.43gig/day).

At the moment I'm appalled, worse yet I feel misled by the claim made by Afrihost about what you can do on the line before you are throttled. If someone tells you you can do +- 100 gig for the month without throttled, you would expect something like that. In my case I'm no where near the 100gig (nor do I intend on doing 100gig) yet I've been shafted by Afrihost for doing less than half that.

Looking forward to Afriman's reply. I hope this can be resolved,

EDIT: RESOLVED http://mybroadband.co.za/vb/showthr...tled-on-40gig-considered-High-usage!/page3#49
 
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Wow that sucks man. I don't think I'd ever leave Mweb as long as they don't throttle. Last month I cleared 500GB with them on 4Mbps shaped uncapped. Afrihost would have throttled me half way through that.

Throttling you 75% is unacceptable. If this isn't a mistake I would leave them.
 
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Throttled at 40 gigs? Thats a joke. When I was with telkom I done about 180 gigs and well over 100 with mweb without being throttled.
 
seriously? Well if that is the genuine policy then this will be a short lived hype that will result in major move next month. Still hoping on Afriman's reply.

Let's wait before we draft the letter of cancellation.
 
Smokey_sa said:
seriously? Well if that is the genuine policy then this will be a short lived hype that will result in major move next month. Still hoping on Afriman's reply.

Let's wait before we draft the letter of cancellation.
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Agree, like to hear an official word from their side. It's got to be a mistake on their side.
 
Hogrod said:
In reference to this statement made by Afriman a few days ago, and similar statements made before by Afrihost's representative


http://mybroadband.co.za/vb/showthread.php/450005-Uncapped-1mbps-account-advice#13

Afriman claims that you can do 100GB on a 1Mbps without being throttled. It's an absolute lie. As of today I've done +-40gig on my 1Mbps line, and noticed a slow down. I phoned Afrihost now and the service advisor told me my line has been throttled to around 256kbps due to my usage for the month and due to congestion. The slow down has been in effect for the past 3-4 days. I can't now make a video Skype call to my family today because of it. I was under the impression I was able to download at a reasonable rate without this nonsense (40gig / 28 days = 1.43gig/day).

At the moment I'm appalled, worse yet I feel misled by the claim made by Afrihost about what you can do on the line before you are throttled. If someone tells you you can do +- 100 gig for the month without throttled, you would expect something like that. In my case I'm no where near the 100gig (nor do I intend on doing 100gig) yet I've been shafted by Afrihost for doing less than half that.

Looking forward to Afriman's reply. I hope this can be resolved,
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Bummer man. It is exactly for this reason that I stay with OpenWeb Gold. I do more than double that on my measly 384 line with no throttling.
I could comfortably clear 200GB on their 1mbps line -after having inquired about it. (In fact, I was told to try and download as much as I can!)
*I posed the same question to Afriman in one of his first threads and was told that this would not be possible with Afrihost. I'll gladly pay the extra R60-R100 to NOT experience this kind of frustration.
Good luck, hope they sort you out.

*EDIT: I asked if I can do 200GB and not be seen as abusing their system -on their 1mbps line.
 
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Hogrod said:
In reference to this statement made by Afriman a few days ago, and similar statements made before by Afrihost's representative


http://mybroadband.co.za/vb/showthread.php/450005-Uncapped-1mbps-account-advice#13

Afriman claims that you can do 100GB on a 1Mbps without being throttled. It's an absolute lie. As of today I've done +-40gig on my 1Mbps line, and noticed a slow down. I phoned Afrihost now and the service advisor told me my line has been throttled to around 256kbps due to my usage for the month and due to congestion. The slow down has been in effect for the past 3-4 days. I can't now make a video Skype call to my family today because of it. I was under the impression I was able to download at a reasonable rate without this nonsense (40gig / 28 days = 1.43gig/day).

At the moment I'm appalled, worse yet I feel misled by the claim made by Afrihost about what you can do on the line before you are throttled. If someone tells you you can do +- 100 gig for the month without throttled, you would expect something like that. In my case I'm no where near the 100gig (nor do I intend on doing 100gig) yet I've been shafted by Afrihost for doing less than half that.

Looking forward to Afriman's reply. I hope this can be resolved,
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How long have you been on this account for?
 
sorry to hear but, my account works very well i get full speed up and till 140 gb for 30 days and it changes to 512 kbps.not 256kbps.
sad to hear bud
but i am sure afrihost will sort it out for you.
 
Well I spoke to someone in Afrihost's sales dept and was told you can do around 2.5gig a day before they will start throttling so around 75gig a month.

As far as Mweb goes, after reading everyones recommendations I TRIED to sign up with them. Their speed and AUP might be good but the rest of the company is completely incompetent. Move 3 sites, point DNS and uncapped ADSL, not that difficult you would think? Hah! After a week and speaking to 6 different people I still could not get anyone to tell me which package I need, they don't even know what they advertise on their website. After signing and faxing 3 different proposals (FAX!!! in this day and age) they still could not get it right. Eventually I told them not to bother and went Afrihost, signed up online in 30min and everything was up and running in 24 hours. Early days but so far I'm chuffed. There's more to good service than just not throttling.
 
Webafrica throttles their uncapped accounts too, it sucks, can't to heavy downloads, definitely going to change over to Mweb soon.
 
someuser said:
Well I spoke to someone in Afrihost's sales dept and was told you can do around 2.5gig a day before they will start throttling so around 75gig a month.

As far as Mweb goes, after reading everyones recommendations I TRIED to sign up with them. Their speed and AUP might be good but the rest of the company is completely incompetent. Move 3 sites, point DNS and uncapped ADSL, not that difficult you would think? Hah! After a week and speaking to 6 different people I still could not get anyone to tell me which package I need, they don't even know what they advertise on their website. After signing and faxing 3 different proposals (FAX!!! in this day and age) they still could not get it right. Eventually I told them not to bother and went Afrihost, signed up online in 30min and everything was up and running in 24 hours. Early days but so far I'm chuffed. There's more to good service than just not throttling.
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That's the issue, sales say one thing, tech support says another. I just called again to double check.
Line speed throttled to due to high usage, my line speed is actually 220Kbps.

I didn't sign up with Mweb as their signup process was not as simple as Afrihost, also I read a lot of good things about Afrihost. Seems what Afriman says and what Afrihost actually do seem to be two separate things in this case.
 
Hogrod said:
2 months. Did 40 gig last month to.
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If you were a new subscriber that had done 40gb in the last 7 days the throttling would have been vindicated but considering that usage is over the best part of a month it's highly irregular.

Unless something drastic has changed with their new uncapped offerings AUP you should be running at full speed. A 40gb soft cap is a joke even on a 384kbps uncapped account so I'm pretty certain there is some kind of an error here.
 
sand_man said:
If you were a new subscriber that had done 40gb in the last 7 days the throttling would have been vindicated but considering that usage is over the best part of a month it's highly irregular.

Unless something drastic has changed with their new uncapped offerings AUP you should be running at full speed. A 40gb soft cap is a joke even on a 384kbps uncapped account so I'm pretty certain there is some kind of an error here.
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According to the clientzone usage, I've done 10gig in 7 days. 22-28.

And another reason i got was because they are congested, which in means they don't have enough capacity for everyone so they'll throttle customers rather than buy more capacity
 
10gb is quite a bit but still well within their limits.

Personally I would have thought there may be a physical issue with your line.

For Afrihost to be throttling based on your current usage patterns is ridiculous and contrary to what they been advertising.

As for the congestion issue sounds like another 'default' reason offered. Either the slow down is because you throttled to 256kbps or there is congestion but I wouldn't expect congestion to be offered as a reason. If the technie could confirm you throttled to 256kbps no need to even mention congestion.
 
sand_man said:
10gb is quite a bit but still well within their limits.

Personally I would have thought there may be a physical issue with your line.

For Afrihost to be throttling based on your current usage patterns is ridiculous and contrary to what they been advertising.

As for the congestion issue sounds like another 'default' reason offered. Either the slow down is because you throttled to 256kbps or there is congestion but I wouldn't expect congestion to be offered as a reason. If the technie could confirm you throttled to 256kbps no need to even mention congestion.
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What I mean is they have congestion on their network due to lack of capacity and are throttling certain accounts to deal with it. Instead of getting more capacity they are penalizing some customers instead.
 
Hogrod said:
What I mean is they have congestion on their network due to lack of capacity and are throttling certain accounts to deal with it. Instead of getting more capacity they are penalizing some customers instead.
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So they losing customers so they can save money don't see their logic, luckily I use Mweb Uncapped.

I would rather pay for capacity and have lifelong customers paying instead of none, in the long run they make more cash, but sadly all they want to think about is quick money in the present trying to milk money as fast as possible before facing the consequences.

Same thing is happening with the 2 meg Mweb account making it unreasonable priced to get people to upgrade to 4 meg account if they want extra speed on a tight budget.
 
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