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As a part of our commitment to delivering value to mybroadband members, we are offering free ADSL troubleshooting to everyone, whether you're a Crystal Web customer or not. This includes troubleshooting line issues, router faults, exchange congestion, ISP problems (no matter who your ISP is), and more.
Here's how it works in 5 simple steps:
Step 1: Download Zertop's tool here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool (thanks, Zertop - it has inspired our own diagnostics tool that's in development)
Step 2: Run the tool using the following options: click enter after launching the program. Select whichever file size option you like for the speed test. We recommend option 1 for 2Mb and below lines, option 2 for 4Mb lines, and option 3 for 10Mb and higher speed lines.
Step 3: After the program has run, click enter to finish which will open a text document with your results.
Step 4: Save this file to your hard drive somewhere you will remember it.
Step 5: Visit www.crystalweb.co.za - a support tab will open at the bottom of your screen. Simply complete the details with the message "ADSL assistance" and follow the agent's instructions thereafter.
It's as simple as that.
Important points to remember:
This service will only run during office hours, but if you leave a message with us via the webpage we will get back in touch with you, so please remember to leave the correct contact details.
Please don't post your results in this thread as we will not be monitoring it for support activity.
Also note that support for our customers remains a first priority so it may or may not take some time for our agents to respond, but every enquiry will be addressed. Also take note that this will typically only take place during office hours when our agents have spare time. This will not be a 24 hour service.
We'll try to assist in any way possible, including testing with our uncapped, unshaped, uncontested trial accounts to properly identify any problems.
Here's how it works in 5 simple steps:
Step 1: Download Zertop's tool here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool (thanks, Zertop - it has inspired our own diagnostics tool that's in development)
Step 2: Run the tool using the following options: click enter after launching the program. Select whichever file size option you like for the speed test. We recommend option 1 for 2Mb and below lines, option 2 for 4Mb lines, and option 3 for 10Mb and higher speed lines.
Step 3: After the program has run, click enter to finish which will open a text document with your results.
Step 4: Save this file to your hard drive somewhere you will remember it.
Step 5: Visit www.crystalweb.co.za - a support tab will open at the bottom of your screen. Simply complete the details with the message "ADSL assistance" and follow the agent's instructions thereafter.
It's as simple as that.
Important points to remember:
This service will only run during office hours, but if you leave a message with us via the webpage we will get back in touch with you, so please remember to leave the correct contact details.
Please don't post your results in this thread as we will not be monitoring it for support activity.
Also note that support for our customers remains a first priority so it may or may not take some time for our agents to respond, but every enquiry will be addressed. Also take note that this will typically only take place during office hours when our agents have spare time. This will not be a 24 hour service.
We'll try to assist in any way possible, including testing with our uncapped, unshaped, uncontested trial accounts to properly identify any problems.
