20GB for R199?

[rodga]

just got this email...
is it legit? Very poor spelling etc if it is...

Good day

Hope this finds you well

Kindly not that we will have to log case for you for being over charger with amount of R299 insterd of R199

we are really sorie about the inconvinant,can you kindly email me your details so that will log case for you

Name:

contact number :

alterantive number:

Will call you back for your case number if you wanna do follow up the turn around time will be 72 hours which is 3 days.


Thank you

Kind Regards

Zamaswazi Nkosi

 

[Electric]

If that is a legit e-mail then they should fire that person.

'inconvinant'

wtf

 

[Reelix]

If that is a legit e-mail then they should fire that person.

'inconvinant'

wtf

The "not", "insterd" and "sorie" got me

 

[Thomasew]

Hi Thomasew

We have requested the Billing Department to provide us with feedback.

Regards
Telkom Mobile

Hi,

Still haven't heard a word on this.

As things are at the moment, .. TM are going to debit my account by R475.67, .. which is yet another overcharge by R276.67!!!!

Aside from the 299.00 vs 199.00 issue, .. yet again I am being fraudulently charged for an additional addon Night Surfer, which not only is a complete and utter error, .. but, I don't have access to ANY ADDITIONAL ADDON Night Surfer. I only have access to my normal 10Gb + 10Gb Night Surfer.

I CANNOT allow this continual fraudulent overcharging on my account!!

I CANNOT believe that there is NOBODY at TM capable of fixing this problem, .. given that they created it in the first place. This has been going on for 4 MONTHS now, with no OBVIOUS solution by TM in sight. I have been told by so many employees at TM, that the problem has been/will be resolved ... YET NOTHING EVER GETS FIXED.

By month end TM will OWE me ~ R800.00 in credit. :wtf:

THIS HAS GOT TO COME TO AN END.

PLEASE ... !!!!!!!

Tom

 

[08er]

Well, I thought I had this uprade and reduced subscription issue sorted out, but apparently not: I was charged R202.23 (?) (IT SHOULD HAVE BEEN R199.00) in December and according to the invoice the next charge would AGAIN be R299,00 - like before my " upgrade". What is going on?

I am waiting on Telkom Mobile's response.

 

[Telkom]

Hi 08er


We have replied to your PM.

Regards
Telkom Mobile

Well, I thought I had this uprade and reduced subscription issue sorted out, but apparently not: I was charged R202.23 (?) (IT SHOULD HAVE BEEN R199.00) in December and according to the invoice the next charge would AGAIN be R299,00 - like before my " upgrade". What is going on?

I am waiting on Telkom Mobile's response.

 

[Alacrity]

Telkom Mobile service delivery is all over the place (chaos) and it seems to be like a snowball just getting bigger and bigger.

Isn’t the “Consumer Protection Act” supposed to stop this kind of malpractice?
http://www.westerncape.gov.za/other/2011/3/consumer_protection_act.pdf
Consumer Right No. 9: Right to Accountability from Suppliers

Hi 08er


We have replied to your PM.

Regards
Telkom Mobile

 

[Nitrate]

yes , I have also renewed my contract , 10gb daytime and 10gb nighttime for R199 p/m

I am using my 8ta sim with my mifidongle from afrihost and it is unlocked. (not network locked)

Im getting 1.5 Mbps speed downloading with my 21mbps mifi device. (not 150kbps)

so yes i can confirm that 8ta sim works in a branded afrihost mifi device

 

[RyanPCMR]

This post makes me scared of accepting the newer deal which they sent via sms to me of 10gb+10gb for R199. Has anyone who took out this deal had a smooth billing experience?

I would much rather spend that extra money towards getting an uncapped ADSL data package.

 

[Thomasew]

This post makes me scared of accepting the newer deal which they sent via sms to me of 10gb+10gb for R199. Has anyone who took out this deal had a smooth billing experience?

Hi Ryan,


I would proceed with extreme caution. I took the deal, and since then TM have double-charged me for the past 5 months, and they are doing ABSOLUTELY NOTHING to resolve the issue.

My account for December should be R199.00, .. but, it's NOT ... it's R475.67. Since I received my December statement, I have been on the phone to TM almost daily, about getting this over-billing resolved. All they ever do, is log a case .. for which NOTHING EVER gets resolved. When you call them again, .. they tell you they case is resolved/closed. YET, NOTHING is resolved .. they just close the case. I still hoped it would be resolved by the 31st, .. but, I've just received an SMS to inform me that my account will be debited by R475.67 on the 31st of Dec. They currently owe me over R500 in credit. They've been billing me +- R400 per month since I renewed my contract. :wtf:

TM will owe me over R800 should that R475.67 debit order go through. :erm:

My attorney has advised me, that should that happen, .. TM will have committed fraud/theft (i.e. they are taking my money for something that I don't have) for the 4th time, and that I should commence with legal proceedings, and the matter be referred to the Consumer Council.

I have given TM 5 months in which to rectify their mistake, .. but, it is obvious that they are incapable of doing so.

Even the TM rep that frequents this forum has been blatantly ignoring my posts for help. The last time I heard from him, was on the 3rd of December, .. when he said he was awaiting feedback from the Billing Dept. Since then .. nothing .. no feedback at all. :wtf:

So Ryan, .. up to you. You can take a chance and hope that they get it right, .. but, if they don't .. well, welcome to my world. A world where TM bill you as much as they want, for things you don't have, nor requested .. and not a single competent person, out of over 50 agents/supervisors/managers that I have spoken to ... that can fix/rectify THEIR mistake.


Cheers
Tom

 

[beatlexx]

Telkom, oooh Telkom Mobile.

Why can't you get the billing correct for once. I am on 10+10 for R199, then I got a bill for R299, then last month got a R100 discount. Today we are back to R299 again.

What is going on?

Is the festive to long for them?

 

[Mr K]

Did you get your invoice already? I am still waiting for my invoice to see if they actually fixed the billing problem as they mentioned through phone call and SMS.
Every month from October, They charge me R299 and they credit R100 back after few phone calls.
I am hoping that they fixed the actual problem but it does not look like it from your post.
I will confirm once I get my invoice.

Telkom, oooh Telkom Mobile.

Why can't you get the billing correct for once. I am on 10+10 for R199, then I got a bill for R299, then last month got a R100 discount. Today we are back to R299 again.

What is going on?

Is the festive to long for them?

 

[beatlexx]

I received the sms last week from TM saying that they will deduct R299 end of this month. Yes the previous months I was also credited with R100. But I don't understand why they don't fix the problem.

Did you get your invoice already? I am still waiting for my invoice to see if they actually fixed the billing problem as they mentioned through phone call and SMS.
Every month from October, They charge me R299 and they credit R100 back after few phone calls.
I am hoping that they fixed the actual problem but it does not look like it from your post.
I will confirm once I get my invoice.

 

[Telkom]

Hi beatlexx

We have replied to your PM with the feedback that the Billing query has been sent to Billing to rectify and contact you with the feedback. You should be receiving the call soon.

Regards
Telkom Mobile

Telkom, oooh Telkom Mobile.

Why can't you get the billing correct for once. I am on 10+10 for R199, then I got a bill for R299, then last month got a R100 discount. Today we are back to R299 again.

What is going on?

Is the festive to long for them?

 

[RyanPCMR]

Fix it or lose subscribers

Hi beatlexx

We have replied to your PM with the feedback that the Billing query has been sent to Billing to rectify and contact you with the feedback. You should be receiving the call soon.

Regards
Telkom Mobile

Why no just fix the whole issue once and for all and in the process boost people's confidence in your product at the same time? Without any real assurance from you guys I am definitely not taking your very alluring 10gb+10gb deal at R199 because CellC is definitely busy cooking up some nice deals as well for 2014.

 

[rodga]

So my account was debited by R170 more than its supposed to be. This after numerous phone calls and SMS from TV themselves saying that the mistake is/has/ will be fixed. Giving us bonus data for this mistake was nice, but since it gets used up first it's kinda pointless as I still have 13gb left of normal 20gb which expires today. The bonus data would have expired in Feb. Will have to wait a few more days to see the invoice again...

 

[bromster]

At least you got yours sorted kinda. I have been waiting months for them to process mine, now my contract has expired. Joy! :-/

 

[beatlexx]

Will wait for the call. No feedback yet.

Hi beatlexx

We have replied to your PM with the feedback that the Billing query has been sent to Billing to rectify and contact you with the feedback. You should be receiving the call soon.

Regards
Telkom Mobile

 

[airborne]

PM'd TM Rep about contract upgrade to 10gb + 10gb.
Anyone know if 8ta contracts can be transferred to someone else?
And what happens if you move somewhere with no 8ta coverage?

Up till now 8ta has been awesome, apart from the first few months of 2013 when the speeds went to pot every night from 5pm to 9pm but that was eventually ironed out.

 

[Telkom]

Hi airborne, beatlexx

We have replied to your PM with the feedback.

Regards
Telkom Mobile

PM'd TM Rep about contract upgrade to 10gb + 10gb.
Anyone know if 8ta contracts can be transferred to someone else?
And what happens if you move somewhere with no 8ta coverage?

Up till now 8ta has been awesome, apart from the first few months of 2013 when the speeds went to pot every night from 5pm to 9pm but that was eventually ironed out.