@ld13 So how is Accelerit been so far?
Honestly, no holds barred:
They have been an interesting bunch to work with. Before the install I felt as if they took their time to respond to tickets. But since then, no real complaints.
I asked them to send the router early. They complied. I was worried about being without interwebs since my install was scheduled on a Friday. They put my mind at ease and asked that I simply provide them with the FSAN number once the install is done.
Sidenote on the Frogfoot installers: They almost cancelled on me due to adverse weather conditions, but since we did all the work beforehand, they could simply pull through the fibre and it was installed within an hour. Not too happy with how they terminated it at the curb, so will probably dig that up sometime and fix it myself.
Accelerit called me within what felt like 10 minutes after I gave them the FSAN number. Struggled for a bit as the router was not getting connectivity. They had me factory reset the router at one stage etc etc. Then they asked me to fire up anydesk on my computer so they they could see the errors I got.
They did not see what the problem could be with them trying to connect to a computer that did not have internet access. Took a quick change in routes, an extra lan cable and I finally got them access to the router.
There was something frogfoot had to click/switch/change on their side. All in all, they spent about an hour with me on the phone to get it up and running. Quite reasonable.
Since then, I recall 1 day where my speeds were below par. Then over the past weekend I had my speeds drop quite a bit at least two times, but were fixed instantly by turning the ONT and router off an on.
Last night the line kept dropping, so I opened a ticket at 20:33. Accelerit responded by 20:50, stating that "there was maintenance being carried out on the link for stability". No idea what link they are talking about. Quick response for that late at night though.
TL;DR - No complaints.
Their routing could do with some tweaks though. Can speed test a respectable 20/20, and have some files come down at that speed, but can then try to pull some files from my server with OVH in France, with multiple threads, and the download will jump between 4-20mbps, averaging out to about 8mbps. That same file, on my Telkom mifi or on the work's Vodacom fibre, flatlines at 16-20mbps with far fewer threads.
Fast.com hates my line/computer:
And the above was without any abnormal activity on the line. I fired up a DSTV Now stream and still got the speedtest results below:
Personally I have never been fond of speed tests, as they do not show you real world results. According to Fast.com my line is the worst! Even though I have admittedly never streamed any netflix, I doubt it should be an issue.
I am able to keep a few 1080p youtube streams going as well as a DSTV stream, while browsing and downloading something in the background, so who cares?
The other (non critical) thing that Accelerit could work on, is better reporting of usage:
Usage Stats for this Billing Period
# of Logins: 8
Accumulated Hours Online: 307.82 Hours
Uploads: 6635.68 MB
Downloads: 161218.77 MB
The above is probably not accurate, as it stood on 0 for quite some time, since the first of the month. My issue is more that I do not see any way to see my usage of the previous month for example. It would also be nice to be able to see more detailed usage, on a day-by-day basis, as I had on webafrica.
TL;DR - No complaints. 
