I have been complaining since early - no reaction, as usual.
This is an ongoing issue which they can not fix. All I get is email messages stating :
The correspondence goes back to 27 February
"...I’ve forwarded to the relevant role players, as well as a few colleagues for might be able to assist in further diagnosing the issue. I will reply as soon as feedback is received...."
28 February
"...Congestion has been confirmed. Fault 16AWK021013 has been reported for the exchange area.
We are awaiting feedback from networks and planning for progress or ETR for congestion relief.
I’ve requested feedback by 12:00pm...."
Well, that day's 12h00 came and went, and the only time feedback was given, was after more email messages was sent.
04 March :
"..I apologize for lack of feedback. We are awaiting progress for area fault 16AWK021013.
I’ve been told that it is being worked on, however, have received no correspondence via email...."
17 March :
"...The fault reported for congestion is long outstanding, and while I can try to understand your community’s frustration, I am not in a position to commit to a repair date.
I have requested ETR but, I have not yet received a confirmation date for congestion relief...."
19 March
"...This issue is receiving attention. As stated in earlier correspondence, we are waiting on a timeline for congestion relief.
I’ve asked my manager to have someone from planning contact you. Unfortunately, we do not provide contact details of staff. ..."
Well, needless to say, nobody from that mysterious "planning" department has called.
The fault which I was complaining about is i.r.o. ADSL users working off the apparent dodgy Lynedoch exchange.
So, all we have been left with, is a company taking our money on a monthly basis, and not delivering the goods.
Oh, and you can try Twitter - the (non)reaction is the same there as here - once every so many days somebody peeks in, sends of some meaningless excuses, and disappears again behind the curtains of protection and anonymity.
