Thanks for the feedback. In response:
You might want to add a "neutral" , "no comment" or "not applicable" option there. I mean what exactly is "throttle frequency" and what if i have not experienced it? Same with things like "Technical Support", if i did not use it or need it, then i can't grade it...
"
I incorrectly assumed that the Mybroadband forum users were all technicaly literate with regards to the terminology. My incorrect assumption and I apologise. I just see so many forum members using pure IT jargon - that I didn't think I needed to provide a definition to the terms. For anyone else who wants to take the survey - with regards to throttle frequency - if it's often then this would be a poor rating - if it's never then this would be an excellent (4 star) rating. Perhaps it could have been clearer or worded better - and yep should have added the N/A to that section.
EDIT : survey is broken, it now forced me to fill in the MWEB section, even though i'm not with MWEB.
I just tried it and didn't have this problem - not sure why you had this ? So much for free surveys on the internet !Anyone else have that problem?
Also might want to explain what exactly the terms are, what is the difference between
a] User Experience : Download Speed
and
b] Download Speed measures up/down
What is "Download Speed Measures Up" anyway?
Not sure if you have seen weather reports where it would say the temparature is 27 degrees, but "it feels like 28 degrees" - thus regardless of the technical measure - the user experience could differ. :
With regard to these questions - the speed of the connection between User experience and technical measure are not always the same.
* User Experience Download speed - feels as fast as a 4096 Kbps should feel
* Download speed measures up = Speedtest.net says my 4096 lines download speed is actually 512K (does not measure up)
And finally, a real survey don't ask things like "who would you recommend" when the survey itself is about gauging that. The results should speak for itself. It leaves a little loophole where people can say "my current ISP is crap, but aparantly the ISP i have never used before is better, so i recommend them" . Then you might as well just add a single poll in this thread asking one question "Which ISP"
The question reads "regardless of who you are with - which ISP would you recommend". I know ALOT of people who are with different ISP's and stuck in contracts and waiting for them to end so they can go to another ISP. And if they were to do so who would they recommend based on their research or word of mouth etc. So it's not that off the wall to ask that. An analogy - I am currently with MTN - but I would not recommend them - based on what I've heard from other experiences, research and my beat bet - I'd probably go with Vodacom next time around.
And to further stoke your burning phallic tendencies to pendantry Diabolus - it's not a real survey - its a quick survey I created on a free website in order to get a quick gauge of the Uncapped ADSL community preference and experience with the different ISPs. It is not a technical white paper. It's not going to be used in the next election. It might not be 100% accurate, but it's alot more accurate that reading between the lines of thousands of posts on the ADSL uncapped climate in SA. Damn didn't realise this quick reply to your response was going to turn into this long winded monster
... and I thought trolling was bad on the normal forums ! Lesson of the day from your particular response: "Don't offer helpful suggestions in a constructive manner - rather attack the OP's method and madness". Thanks for the lesson Grand Master Diabolus. I promise in future I will design a thoroughly planned out flow chart before I attempt to create a survey (which is hopefully never). This forum doesn't allow you to create a single poll and unfortunately the threads that have asked this question have not been specific.
Anyway that's it. But thanks to everyone for the responses. I'm still waiting for MWEB - but will post my results and experience once I change over to the light side
