Afrihost being sabotaged?

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I started with a Prepaid account to test the waters and now have the R29 account and very happy with them, the Top up special rocks too. This account has made my local only accounts redundant since I just pay a few more rands extra compared to a local account.
 
Afrihost-Gian said:
@OutOfTheBox: I really am sincerely sorry that you're unhappy with us.

I would love to help you out however I can to try and change your perception of us.

In order to help you out I'd like to understand what caused your frustration. I will PM you and hopefully we can resolve this to your satisfaction.

Thanks.
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I suggest you take a look at the emails in chronological order, you will see time and time again I ask for clarification, instead I get replies from people who don't even seem to have read any of the previous emails. The first email I sent was marked URGENT on Friday morning, yet 31 emails later on Monday morning I am still playing email tennis with your support staff, and no closer to sorting the problem out.

A lot of people on here seem to think I should have phoned earlier, does this mean your company cannot provide support by email ? Do you suggest anyone having a problem should ring first?

You should also note that I was first told that there was no FREE gift, for either email or web and I had to send a screen-shot to show that in fact I had been offered a free gift. Yet you seem quite happy to let the perception continue that you offered me a gift of free email domain, all along. You didn't you initially argued that there was no free offer whatsoever.

Shame on you for allowing this misconception to continue and as a result I have had to put up with a torrent of abuse from members of this board.

After my phone call with yourself you inform me that you will refund me for the coza that you billed me for, and that I have now 2 parked domains. Your web site shows in "myproducts", 2 "parked domains".

I note that the definition of a parked domain in Wiki says "The domain name will usually resolve to a web page", and as the cost is the same for a registration of a coza regardless of whether for email or web, then one would assume I would not be charged for resolving the parked name to a web page.

I think I made it abundantly clear what I wanted in my first email, and if your support staff had made it clear in the first reply what the costs would be, you would not have a very irate customer on your hands.

I do not see any email in my inbox apologising for the trouble I have had with your company, only after fighting a flame war with your minions do I finally get what seems to be an apology.

I came to these forums to find a recommendation for a good ISP, and I don't believe I received what the users here said I would receive, namely good service.

http://en.wikipedia.org/wiki/Domain_parking
 
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rabbiddog said:
I have been watching the posts on Afrihost as I too may soon move to them, and so far almost all the negative posts I have read could have easily have been sorted out with a phone call.

Some people just like to moan.
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or try to get the isp at ransom's point for inabilities. what is tiring is the notion of some that they must first make a threatening or belittling thread before resorting to what should have been done in the first place by contacting and trying to sort out the matter at hand first with the isps.

<tinfoil>
i guess there i a lot of sour grapes amongst those who can't lower costs...

...now if only the line rental will go away.
</tinfoil>

it should be noted that the product being sold by afrihost worked from the start without them having their clients to do their testing. so far they have kept their cool and their heads above the water without drowning in the waves of unhappy clients and unfair comments.

not only that, but they have now twice in a row offered bandwidth at such a low cost (around R15 mark) that it's not even funny. they have successfully shaken up the market and forced a rethinking of their price models.

i'm sure that we can still except great things from them that will be of good quality and backup up with decent service.
 
I think Afrihost would have to charge a lot more than R29 if they handle all the support over the telephone. What are you trying to say ? because that is **** I shouldn't complain because this is good ?
 
Necuno said:
or try to get the isp at ransom's point for inabilities. what is tiring is the notion of some that they must first make a threatening or belittling thread before resorting to what should have been done in the first place by contacting and trying to sort out the matter at hand first with the isps.
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Maybe Afrihost would like to tell this troll, that they in fact denied the free offer, email or web, first.
 
I'm not sure I understand how you could possibly think 31 emails does not constitute "contacting" Necuno [mod edit]
 
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OutOfTheBox said:
I'm not sure I understand how you could possibly think 31 emails does not constitute "contacting" Necronus
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Giving you the benefit of any doubt, why would you send 31 emails?

Surely after the first 3 or 4 emails you should have realised that you were not being successful with that form of communication?

You could have resolved your issue on Friday if you had picked up the phone...
 
moggie said:
Giving you the benefit of any doubt, why would you send 31 emails?

Surely after the first 3 or 4 emails you should have realised that you were not being successful with that form of communication?

You could have resolved your issue on Friday if you had picked up the phone...
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Can Afrihost confirm the telephone as their preferred choice of support ?
 
OutOfTheBox said:
Can Afrihost confirm the telephone as their preferred choice of support ?
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I have found Afrihost very accommodating wrt support. They tend to do what the user wants. For example, my account was suspended due to a billing error (caused by me:o) and at 2am I logged a ticket asking to be called back as I was capped internationally on TI and I use Gmail. I was called back within half an hour.
 
Afrihost ROX! Been with them almost 3 months now and never been let down once! :D
 
It looks like there is a lot more happening here than what is being reported in this thread - I'm not sure what OutOfTheBox said or did, and what all the complaints about are - but I would like to make a point:

We all love Afrihost, but if they messed up on this one, then they need to fix it. Mess-ups happen all the time, even with the best of companies. As long as they get resolved amicably, then its all good.

But just because we love Afrihost, and they offer the cheapest ADSL around, and brought a radical change in the ADSL market, and their CEO is active in these forums, it doesn't mean that they are absolved for offering bad service. We should demand better service, from all companies, even if they currently offer the best service. It is the only way that we will all be able to benefit.

That said, I know that Gian will sort this out - we all have faith in him.

Personally, I've got no gripes or have had any other problems with Afrihost. I've switched over at least 5 other people to Afrihost bandwidth, and they don't regret it either, and I will keep switching over as many people as I can.

Point is, don't be fooled into accepting poor service, even if it is from Afrihost. Complain as much as you need to, until it gets resolved. But be fair - if you can complain on public forums for bad service, then you should also be complimenting when you get great service.
 
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ToxicWazte said:
It looks like there is a lot more happening here than what is being reported in this thread - I'm not sure what OutOfTheBox said or did, and what all the complaints about are - but I would like to make a point:
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There is more going on here. OutOfTheBox had a bad experience and then started making threads attempting to make Afrihost look bad. Perhaps he had an issue that wasn't resolved but there was no need for vindictive threads such as this one.

Also, he has been aggressive from the start which immediately made it harder to tolerate his complaint.

If you read through his threads you will see others also remarked about bad experiences with Afrihost and OutOfTheBox would reply with a comment such as "Prepare for a torrent of abuse" however those members weren't subjected to any 'abuse.' They voiced their concerns in a civil manner and were treated differently as a result.

I do agree that we shouldn't let Afrihost get away with poor service just because of what they are doing. However I've seen a lot of complaints about Afrihost on this forum and every one was resolved. Usually after a phone call and sometimes after PMs were exchanged. If you ask me, Afrihost are doing quite well on the support front.
 
ToxicWazte said:
It looks like there is a lot more happening here than what is being reported in this thread - I'm not sure what OutOfTheBox said or did, and what all the complaints about are - but I would like to make a point:

We all love Afrihost, but if they messed up on this one, then they need to fix it. Mess-ups happen all the time, even with the best of companies. As long as they get resolved amicably, then its all good.

But just because we love Afrihost, and they offer the cheapest ADSL around, and brought a radical change in the ADSL market, and their CEO is active in these forums, it doesn't mean that they are absolved for offering bad service. We should demand better service, from all companies, even if they currently offer the best service. It is the only way that we will all be able to benefit.

That said, I know that Gian will sort this out - we all have faith in him.

Personally, I've got no gripes or have had any other problems with Afrihost. I've switched over at least 5 other people to Afrihost bandwidth, and they don't regret it either, and I will keep switching over as many people as I can.

Point is, don't be fooled into accepting poor service, even if it is from Afrihost. Complain as much as you need to, until it gets resolved. But be fair - if you can complain on public forums for bad service, then you should also be complimenting when you get great service.
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i agree full heartily, but there is quite a difference in just making threads before depleting all avenues of contacting and sorting out the issue. most come on here and go ape**** without even wanting to lifting a finger first and then just expect the isp in question to sense that they have been "wronged". obviously you should not keep quiet, but you should be fair in your posting before having a floor fit and expect the isp to pay-up for your screw-ups.

Kaufies said:
There is more going on here. OutOfTheBox had a bad experience and then started making threads attempting to make Afrihost look bad. Perhaps he had an issue that wasn't resolved but there was no need for vindictive threads such as this one.

Also, he has been aggressive from the start which immediately made it harder to tolerate his complaint.

If you read through his threads you will see others also remarked about bad experiences with Afrihost and OutOfTheBox would reply with a comment such as "Prepare for a torrent of abuse" however those members weren't subjected to any 'abuse.' They voiced their concerns in a civil manner and were treated differently as a result.

I do agree that we shouldn't let Afrihost get away with poor service just because of what they are doing. However I've seen a lot of complaints about Afrihost on this forum and every one was resolved. Usually after a phone call and sometimes after PMs were exchanged. If you ask me, Afrihost are doing quite well on the support front.
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exactly.
 
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With Afrihost since they start with the R29 special, and never looked back. Never had a problem but I also want to know when we can expect a uncapped package/offer.
 
Afrihost rocks in my book too! :love:

Excellent service like this is very rare in SA these days.
 
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