Afrihost Business Uncapped Feedback - 2

[AfriGuy]

Can't remember the exact error, but it was along the lines of being unable to connect to the server.

The only thing I can think of is a restriction from their end, not 100% though

 

[Ho3n3r]

Sigh. Here we go a****inggain.

Speedtest shows pretty close to normal, yet torrents cannot even connect to seeds, and HTTP is throttled to unusable:

Speedtest:

Download:

So, tell me the truth. Are you guys throttling downloads on Business Uncapped now? Something is seriously wrong. It's been like this since Monday, thus not an intermittent issue as I was hoping.

You guys have my details from the numerous times prior to today - please investigate. I don't need any excuses any more. Just fix it.

 

[PurSpyk!!]

Do you have a traceroute that you can paste here when you notice the speeds drop and latency increase?

This forum is full of my tracerts, and critical care have them as well, sadly it never improves my speeds or fixes my issues

 

[cortexenslaver]

Here we go... here's a test for ya!

Speed tests are normal, traces "appear" normal, but this is what I get:


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 86 percent.
Your average ping was 8ms.
Your maximum ping was 8ms.

You have serious packet loss. Please post these results to the forum for advice.


Detailed Report

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 4, Lost = 26 (86% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 8ms, Average = 8ms
 
2014/12/03 14:45:31.08

Major packet loss since this morning. I have rebooted at least once an hour since 09:30 (note the time, this is the same time that everything has been going to c**p for the last 3 months).

WHAT NOW?????
ANYONE?????

 

[AfriGuy]

Sigh. Here we go a****inggain.

Speedtest shows pretty close to normal, yet torrents cannot even connect to seeds, and HTTP is throttled to unusable:

Speedtest:

Download:

So, tell me the truth. Are you guys throttling downloads on Business Uncapped now? Something is seriously wrong. It's been like this since Monday, thus not an intermittent issue as I was hoping.

You guys have my details from the numerous times prior to today - please investigate. I don't need any excuses any more. Just fix it.

Just had a look at my inbox, the last chat we had via PM was around a Telkom fault in the area.
Have you tested another account to see if the speeds here are replicated?

 

[AfriGuy]

This forum is full of my tracerts, and critical care have them as well, sadly it never improves my speeds or fixes my issues

I'm sure our Critical Care team will work towards a resolution with you on this.

 

[AfriGuy]

Here we go... here's a test for ya!

Speed tests are normal, traces "appear" normal, but this is what I get:


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 86 percent.
Your average ping was 8ms.
Your maximum ping was 8ms.

You have serious packet loss. Please post these results to the forum for advice.


Detailed Report

Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 4, Lost = 26 (86% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 8ms, Average = 8ms
 
2014/12/03 14:45:31.08

Major packet loss since this morning. I have rebooted at least once an hour since 09:30 (note the time, this is the same time that everything has been going to c**p for the last 3 months).

WHAT NOW?????
ANYONE?????

Our monitoring systems aren't picking up and general issues on the network, is packet loss an issue on other accounts too?

 

[cortexenslaver]

Here's the next set of traces and speeds done right after my test above:

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     6 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     8 ms     8 ms  41.181.51.182 
  4     8 ms     7 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7    69 ms     8 ms     9 ms  196.44.0.74 
  8    11 ms     9 ms     9 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  9    12 ms    10 ms    11 ms  tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1] 
 10    11 ms     9 ms    10 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 11    11 ms    10 ms    12 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 12    10 ms    10 ms     9 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 13    10 ms    10 ms     9 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    11 ms    10 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15     9 ms     9 ms    10 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     6 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3    54 ms     7 ms     7 ms  41.181.221.254 
  4     9 ms     8 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  5     8 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6   152 ms   153 ms   152 ms  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113] 
  7   152 ms   151 ms   151 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201] 
  8   169 ms   159 ms   159 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   152 ms   151 ms   151 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   161 ms   152 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   153 ms   152 ms   153 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 27 seconds. (740.04 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 16 seconds. (977.28 KB/s)

Any ideas????
ANYONE?

 

[cortexenslaver]

Our monitoring systems aren't picking up and general issues on the network, is packet loss an issue on other accounts too?

Nope... it never is... same story all the time... only on AH. And I have checked the 1GB Capped and my 10Mb Business accounts. Both respond the same, with the same packet loss and periods of no throughput.

FYI, the Axxess free account works perfectly from the same location, on the same line.

EDIT: My clients on AH capped have reported the exact same issues over the last week - high latency and slow/no throughput.

 

[giggity]

Something I have noticed of late is that it feels like there is no QoS on the network. Things sort of just take full priority over the connection. For example, if I watch a YouTube video while logging in/loading League of Legends, the game says my internet has disconnected -- YouTube is using 100%, leaving League with nothing. Or another: I can barely load webpages if I have a YouTube tab and a download open. I'd think that the webpages would take priority?

Is this a thing or is my router/OS doing something retarded?

Thanks

 

[cortexenslaver]

Something I have noticed of late is that it feels like there is no QoS on the network. Things sort of just take full priority over the connection. For example, if I watch a YouTube video while logging in/loading League of Legends, the game says my internet has disconnected -- YouTube is using 100%, leaving League with nothing. Or another: I can barely load webpages if I have a YouTube tab and a download open. I'd think that the webpages would take priority?

Is this a thing or is my router/OS doing something retarded?

Thanks

Nope, it is definitely an AH problem.... I cannot do more than one thing at a time lately. Last year this time, I was able to download at full speed, while watching youtube at 720p, and then browse - with no issues at all.

 

[AfriGuy]

Nope, it is definitely an AH problem.... I cannot do more than one thing at a time lately. Last year this time, I was able to download at full speed, while watching youtube at 720p, and then browse - with no issues at all.

Some services can contend, it's the nature of any network.
Your packet loss is concerning though, please drop our team a mail with some results - I'll gladly escalate this from there.

 

[Ho3n3r]

Just had a look at my inbox, the last chat we had via PM was around a Telkom fault in the area.
Have you tested another account to see if the speeds here are replicated?

Within 15 seconds of connecting to Web Africa account - uTorrent:

It's a classic case of shaping traffic if you want my opinion.

 

[PurSpyk!!]

I'm sure our Critical Care team will work towards a resolution with you on this.

Difficult when no one calls, or lets you know if anything is being done. So my confidence is low. This has been going on for months, and I wont switch ISP's as you should be giving me what I pay for, and its too easy to move on.

 

[cortexenslaver]

Some services can contend, it's the nature of any network.
Your packet loss is concerning though, please drop our team a mail with some results - I'll gladly escalate this from there.

Do you want me to open a ticket and then post the ref?

Also, I noticed that there is no option in ClientZone to reset, or recreate ports anymore. When did that happen?

 

[AfriGuy]

Within 15 seconds of connecting to Web Africa account - uTorrent:

It's a classic case of shaping traffic if you want my opinion.

Business accounts aren't shaped.
Have you made sure that Business Optimisation is disabled?

 

[AfriGuy]

Do you want me to open a ticket and then post the ref?

Also, I noticed that there is no option in ClientZone to reset, or recreate ports anymore. When did that happen?

Yes please.
Around resetting the line - Telkoms system seemed to have changed the other day, I think our team are falling in line with the changes and updating the ClientZone accordingly.

 

[Ho3n3r]

Business accounts aren't shaped.
Have you made sure that Business Optimisation is disabled?

OK it was enabled. Who enabled it? Sure as hell wasn't me.

Seems it was enabled at the beginning of December, which correlates with me starting to experience this on Monday.

So, who would do a thing like that?

 

[AfriGuy]

OK it was enabled. Who enabled it? Sure as hell wasn't me.

Seems it was enabled at the beginning of December, which correlates with me starting to experience this on Monday.

So, who would do a thing like that?

It's enabled by default when signing up, but doesn't change after that.

 

[cortexenslaver]

Yes please.
Around resetting the line - Telkoms system seemed to have changed the other day, I think our team are falling in line with the changes and updating the ClientZone accordingly.

Oki doki.... here you go:
UCL-432-43359