Afrihost Business Uncapped Feedback - 2

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Francois Marais said:
I check the last time I had a constant connection and speed was in July 2014. What changed in August AH? Since then everything on your network went to shyte?
Click to expand...

Things have been mostly fine here in PE, so it's not a nationwide thing. Why are you still with AH if things have been terrible for so long? Just find another ISP and switch back if you see things are back to normal. This isn't Mweb where it takes two months to leave.
 
Bryn26 said:
Things have been mostly fine here in PE, so it's not a nationwide thing. Why are you still with AH if things have been terrible for so long? Just find another ISP and switch back if you see things are back to normal. This isn't Mweb where it takes two months to leave.
Click to expand...

Going to start looking for a new ISP now. Eskom dipped us into darkness so could not do a lot of reading...

Oh and only realized this morning when I looked at the stats for the past year on my internet use, that the amount of data fell from about 200GB per month to about 100GB per month.
 
Francois Marais said:
Going to start looking for a new ISP now. Eskom dipped us into darkness so could not do a lot of reading...

Oh and only realized this morning when I looked at the stats for the past year on my internet use, that the amount of data fell from about 200GB per month to about 100GB per month.
Click to expand...

Then have a look at a Web Africa capped account. They have a 120GB option with uncapped usage from midnight until 6am every day.
 
Francois Marais said:
Going to start looking for a new ISP now. Eskom dipped us into darkness so could not do a lot of reading...

Oh and only realized this morning when I looked at the stats for the past year on my internet use, that the amount of data fell from about 200GB per month to about 100GB per month.
Click to expand...

:(

There has been issues on our network, but your account should definitely be running smoothly at the moment, and even for the past two weeks or so.

Have you been having problems with disconnections and speed at the same time?
 
Nope, the only times I had disconnections was from either Eskom (power related) when you reset the line or when a thunder storm was in the area where I disconnect all electric devices.
 
So afrigenie, what is being done about streaming? Youtube is being routed to international instead of local, Humercellc was kind enough to do the work for you guys and provide tracerts......Speeds are erratic, very up and down, never consistent....
 
JesseG said:
So afrigenie, what is being done about streaming? Youtube is being routed to international instead of local, Humercellc was kind enough to do the work for you guys and provide tracerts......Speeds are erratic, very up and down, never consistent....
Click to expand...

We are making definite progress with it, it has been an elusive issue, and not all of our clients experience it. We should have everyone routing through the local Google caches again shortly.
 
AfriGenie said:
We are making definite progress with it, it has been an elusive issue, and not all of our clients experience it. We should have everyone routing through the local Google caches again shortly.
Click to expand...

Thank you, much appreciated
 
AfriGenie said:
Morning Guys!

My apologies for the connectivity issues that many of our Cape users experienced over the weekend, the issues was caused by the system that handles the caching for internet traffic, it basically conked out and caused significant issues with internet traffic. HTTPS traffic was not handled by the affected system, which is why you would have seen some traffic working.

If you guys have any questions please let me know here or via PM.

Thanks!
Click to expand...

I see i guessed sorta right for once..it was quite logical though :-)

eddief1 said:
They normally dont cache https traffic so it could be their caching proxy which normally runs on servers so there is most likely a power outage in a DC because of gen failure or something

Well that is my guess probably very wrong :cry:
Click to expand...
 
Still got major problems browsing and packet loss... getting worse as the evening progresses.
Ticket is STILL open with support, and there has been no action on this since 04 December. At the same time, AH handed my call to Telkom (not sure why), but they have already been out and confirmed that the line is fine... the Telkom tech was even kind enough to switch me between 2 other copper pairs to confirm.

@AfriPEOPLE
any ideas?
#ZUT-865-94656


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 36 percent.
Your average ping was 7ms.
Your maximum ping was 8ms.

You have serious packet loss. Please post these results to the forum for advice.


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 19, Lost = 11 (36% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 8ms, Average = 7ms
 
2014/12/08 21:11:45.10 

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     7 ms     8 ms  41.181.51.182 
  4     8 ms     7 ms     7 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5     8 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6     9 ms     8 ms     8 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7     8 ms     8 ms     8 ms  196.44.0.74 
  8     9 ms     9 ms     9 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  9    12 ms    11 ms    11 ms  tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1] 
 10     9 ms    10 ms     9 ms  vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238] 
 11    13 ms     9 ms     9 ms  196.28.178.66 
 12    10 ms     9 ms     9 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 13    10 ms    10 ms    10 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    11 ms    10 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    10 ms    10 ms    10 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     8 ms     7 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  4     8 ms     8 ms     8 ms  66.8.11.186 
  5     9 ms     9 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6   173 ms   174 ms   171 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113] 
  7   171 ms   170 ms   173 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201] 
  8   152 ms   152 ms   152 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   152 ms   151 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   175 ms   174 ms   172 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   174 ms   169 ms   165 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 28 seconds. (718.50 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 16 seconds. (960.90 KB/s)
 
8-BALL said:

10M CPT
yet youtube is buffering every couple of seconds :/

https://www.youtube.com/watch?v=I46l-aoP2O8

What is going on Afri*
Click to expand...

As things stand at the moment, a few users have reported exactly what you are experiencing, in some cases users are being routed to the European Servers for Google services instead of the local cache as it should be. Our Team is working to get the routing correctly running through to the local caches, you should see significant improvements soon.
 
cortexenslaver said:
Still got major problems browsing and packet loss... getting worse as the evening progresses.
Ticket is STILL open with support, and there has been no action on this since 04 December. At the same time, AH handed my call to Telkom (not sure why), but they have already been out and confirmed that the line is fine... the Telkom tech was even kind enough to switch me between 2 other copper pairs to confirm.

@AfriPEOPLE
any ideas?
#ZUT-865-94656


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 36 percent.
Your average ping was 7ms.
Your maximum ping was 8ms.

You have serious packet loss. Please post these results to the forum for advice.


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.13.129 with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Reply from 105.236.13.129: bytes=32 time=8ms TTL=254

Ping statistics for 105.236.13.129:
    Packets: Sent = 30, Received = 19, Lost = 11 (36% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 8ms, Average = 7ms
 
2014/12/08 21:11:45.10 

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     7 ms     8 ms  41.181.51.182 
  4     8 ms     7 ms     7 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5     8 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6     9 ms     8 ms     8 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7     8 ms     8 ms     8 ms  196.44.0.74 
  8     9 ms     9 ms     9 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  9    12 ms    11 ms    11 ms  tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1] 
 10     9 ms    10 ms     9 ms  vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238] 
 11    13 ms     9 ms     9 ms  196.28.178.66 
 12    10 ms     9 ms     9 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 13    10 ms    10 ms    10 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    11 ms    10 ms    10 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    10 ms    10 ms    10 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254] 
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129] 
  3     8 ms     8 ms     7 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  4     8 ms     8 ms     8 ms  66.8.11.186 
  5     9 ms     9 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6   173 ms   174 ms   171 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113] 
  7   171 ms   170 ms   173 ms  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201] 
  8   152 ms   152 ms   152 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   152 ms   151 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   175 ms   174 ms   172 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   174 ms   169 ms   165 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 28 seconds. (718.50 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 16 seconds. (960.90 KB/s)
Click to expand...

:( I see there has been some mixed responses on your ticket, our Quality Control team is currently handling your ticket, I will ask that our Critical Care Team also has a look to see if they can get this sorted for you.
 
AfriGenie said:
As things stand at the moment, a few users have reported exactly what you are experiencing, in some cases users are being routed to the European Servers for Google services instead of the local cache as it should be. Our Team is working to get the routing correctly running through to the local caches, you should see significant improvements soon.
Click to expand...

I'm having the same issue. Can't stream SD videos on 10Mb.

Your explanation makes no sense though. Even if it is routing to servers in Europe, I should still be able to stream in HD. I can stream HD Netflix from America just fine.
 
roguemat said:
I'm having the same issue. Can't stream SD videos on 10Mb.

Your explanation makes no sense though. Even if it is routing to servers in Europe, I should still be able to stream in HD. I can stream HD Netflix from America just fine.
Click to expand...

That is partly the issue as well, in theory even streaming from Europe should be fine, but this is definitely not the case for the affected users. It does not appear to be related to the a bandwidth limitation as other services from European servers do not have any issues with speeds or throughput.
 
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