Afrihost Business Uncapped Feedback - 2

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Hummercellc said:
I have a felling something is wrong on the Telkom ME Network in KZN (DBN IPC's).

Packet Loss and Latency are not right at all, across all ISP's in KZN.

I have now tested with Mweb, IS, Afrihost, Cybersmart & Vox which all show higher than normal latency and Packet Loss.
The Packet Loss and Latency seems to come in at Hop 3 which is the ISP IPC Hand over.

Hop 2 remains constant at 5-6ms across all 5 of my DSL lines.

Never mind the MTN Google Local Cache has disappeared, that is another story.
Click to expand...

Noticed the same thing earlier in Cape Town too.... it seems to be a bit better, but now international speeds seem to be in the toilet again :(
 
Hummercellc said:
I have a felling something is wrong on the Telkom ME Network in KZN (DBN IPC's).

Packet Loss and Latency are not right at all, across all ISP's in KZN.

I have now tested with Mweb, IS, Afrihost, Cybersmart & Vox which all show higher than normal latency and Packet Loss.
The Packet Loss and Latency seems to come in at Hop 3 which is the ISP IPC Hand over.

Hop 2 remains constant at 5-6ms across all 5 of my DSL lines.

Never mind the MTN Google Local Cache has disappeared, that is another story.
Click to expand...

You are probably right....the other issue is with throughput, it's very erratic, my download speeds are very erratic, never constant...ISP issue?
 
My Web Africa account finally ran out and I had to revert to my AH account. It seems to be working.
 
Well, despite the Eskom balls up, seems that my AH account is working impecably - no complaints from my end.
 
Morning Guys!

My apologies for the connectivity issues that many of our Cape users experienced over the weekend, the issues was caused by the system that handles the caching for internet traffic, it basically conked out and caused significant issues with internet traffic. HTTPS traffic was not handled by the affected system, which is why you would have seen some traffic working.

If you guys have any questions please let me know here or via PM.

Thanks!
 
I have to say I'm really disappointed with the fact that there was 0 support after 3pm over the weekend Afri* even when live support showed it was active it simply went to email and received no response from them.

Honestly I am becoming more and more disillusioned with Afrihost whilst equipment failures are expected in a business that relies on technology what is completely unacceptable is that there is zero support available when such a huge problem does occur and no updates on your website.
 
These issues are really unacceptable, and it always seems the South having these issues. Online support is poor to say the least, have never got a response to anything I have sent, when they are offline and request my details.
 
8-BALL said:
I have to say I'm really disappointed with the fact that there was 0 support after 3pm over the weekend Afri* even when live support showed it was active it simply went to email and received no response from them.

Honestly I am becoming more and more disillusioned with Afrihost whilst equipment failures are expected in a business that relies on technology what is completely unacceptable is that there is zero support available when such a huge problem does occur and no updates on your website.
Click to expand...

:( Our Support Phone lines close at 15h00 on the weekend, but our Team should still have responded quite rapidly to a SMS call-back request.

Did you submit a call-back request that I can follow-up on for you?
 
PurSpyk!! said:
These issues are really unacceptable, and it always seems the South having these issues. Online support is poor to say the least, have never got a response to anything I have sent, when they are offline and request my details.
Click to expand...

Do you mean our LiveChat Support? They should definitely be able to assist you, and definitely provide you with viable feedback, do you have any of your query reference numbers on-hand so that I can follow-up with them?
 
AfriGenie said:
Do you mean our LiveChat Support? They should definitely be able to assist you, and definitely provide you with viable feedback, do you have any of your query reference numbers on-hand so that I can follow-up with them?
Click to expand...

I don't think I got any number when I submitted my last query?
 
AfriGenie said:
:( Our Support Phone lines close at 15h00 on the weekend, but our Team should still have responded quite rapidly to a SMS call-back request.

Did you submit a call-back request that I can follow-up on for you?
Click to expand...

All your Call center number did was have a message that you were experiencing DNS problems then drop the call, no SMS x to log a fault no live support is available even though phone isn't so I tried to submit via the love support. All it did was eventually go to a screen saying that a consultant was unavailable please put in an email address so that you could get back to me.

Ironically no response or ticket id from that either.
 
PurSpyk!! said:
I don't think I got any number when I submitted my last query?
Click to expand...

Hmmm, that is strange. Would you mind sending me a PM with the email address that you entered on the LiveChat page, I should be able to track your request using that.
 
8-BALL said:
All your Call center number did was have a message that you were experiencing DNS problems then drop the call, no SMS x to log a fault no live support is available even though phone isn't so I tried to submit via the love support. All it did was eventually go to a screen saying that a consultant was unavailable please put in an email address so that you could get back to me.

Ironically no response or ticket id from that either.
Click to expand...

In future, if that happens again, please send a SMS to 35421 with the word Help, one of our Team on the Support Floor will contact you directly as quickly as possible to assist, this service is available 24-hours a day.
 
Anyway methinks I'm over this crap. Could someone kindly point me in the right direction? I'm currently on the Afrihost 4mb business uncapped bundle. Any similar priced products from an ISP with a functioning network and who actually has the capacity/care to respond to their premium clients? Any suggestions appreciated.
 
Tweebeenvis said:
LFR-717-62081 "High Priority"

Provided on 05-12-2014 10:45 AM
Click to expand...

:(

The ticket is definitely still open, but the lack of a reply is definitely not on, I have moved your ticket to our Critical Care team, they will go over the ticket, and contact you to see if they can get things working smoothly again.
 
Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 27 ms 24 ms 23 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.
1]
3 36 ms 42 ms 79 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 53 ms 80 ms 114 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 27 ms 24 ms 23 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 39 ms 36 ms 29 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.14
3]
7 32 ms 37 ms 48 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.1
97]
8 46 ms 51 ms 45 ms 196.43.25.205
9 18 ms 13 ms 15 ms wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [1
96.43.11.22]
10 * * * Request timed out.
11 * wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [196.43.11.22] repo
rts: Destination net unreachable.

Trace complete.
Click to expand...

Afri* care to comment what is going on?
 
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