Afrihost Business Uncapped Feedback - 2

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dasco144

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Dec 14, 2007
Messages
278
AfriGuy said:
Sorry about that :( Is there a traceroute that I can check?
Click to expand...

Sure.


Tracing route to 185.40.65.1 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 76 ms 95 ms 86 ms 41.181.178.30
4 43 ms 43 ms 43 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
5 43 ms 43 ms 43 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 43 ms 42 ms 43 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 342 ms 245 ms 237 ms 41.181.180.10
8 240 ms 296 ms * ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
9 226 ms 232 ms 244 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 234 ms 240 ms 242 ms 195.50.122.181
11 248 ms 246 ms 246 ms ae-227-3603.edge5.Amsterdam1.Level3.net [4.69.162.154]
12 232 ms 231 ms 232 ms 213.19.194.2
13 * * * Request timed out.
14 249 ms 248 ms 247 ms 185.40.65.1

Trace complete.



Tracing route to 162.249.72.1 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 44 ms 43 ms 62 ms 41.181.178.18
4 43 ms 43 ms 42 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 43 ms 42 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 43 ms 43 ms 48 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
7 240 ms 252 ms 243 ms 41.181.180.10
8 241 ms 240 ms 265 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 239 ms 246 ms 235 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 247 ms 247 ms 242 ms 195.50.122.181
11 252 ms 252 ms * ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199]
12 * 251 ms * ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199]
13 241 ms * 255 ms dialup-212.162.19.162.frankfurt1.mik.net [212.16
2.19.162]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Here is also a WinMTR log for each of the IPs.

http://pastebin.com/qFGpRium

A lot of loss on the one path.
 
S

standerr

Well-Known Member
Joined
Feb 14, 2012
Messages
395
Definitely something major going on in Cape Town.
Speed test: Down 0.51Mbps / Up 0.16Mbps

Pings 400ms +

Tracert

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 490 ms 501 ms 488 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 503 ms 490 ms 494 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 490 ms 488 ms 491 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 499 ms 499 ms 493 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 491 ms 493 ms 491 ms 196.44.31.99
8 485 ms 485 ms 494 ms 196.30.1.39
9 494 ms 486 ms 491 ms 196.31.220.21
10 521 ms 495 ms 495 ms 196.31.63.202
11 512 ms 499 ms 500 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 497 ms 491 ms 491 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
standerr said:
Definitely something major going on in Cape Town.
Speed test: Down 0.51Mbps / Up 0.16Mbps

Pings 400ms +

Tracert

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 490 ms 501 ms 488 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178.41]
4 503 ms 490 ms 494 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 490 ms 488 ms 491 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 499 ms 499 ms 493 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 491 ms 493 ms 491 ms 196.44.31.99
8 485 ms 485 ms 494 ms 196.30.1.39
9 494 ms 486 ms 491 ms 196.31.220.21
10 521 ms 495 ms 495 ms 196.31.63.202
11 512 ms 499 ms 500 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 497 ms 491 ms 491 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

There is I'm afraid, a network notice was confirmed some time ago :( We're seeing a spike up in latency on the South IPC. We're working on it.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
dasco144 said:
Sure.


Tracing route to 185.40.65.1 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 76 ms 95 ms 86 ms 41.181.178.30
4 43 ms 43 ms 43 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
5 43 ms 43 ms 43 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 43 ms 42 ms 43 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 342 ms 245 ms 237 ms 41.181.180.10
8 240 ms 296 ms * ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
9 226 ms 232 ms 244 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 234 ms 240 ms 242 ms 195.50.122.181
11 248 ms 246 ms 246 ms ae-227-3603.edge5.Amsterdam1.Level3.net [4.69.162.154]
12 232 ms 231 ms 232 ms 213.19.194.2
13 * * * Request timed out.
14 249 ms 248 ms 247 ms 185.40.65.1

Trace complete.



Tracing route to 162.249.72.1 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 44 ms 43 ms 62 ms 41.181.178.18
4 43 ms 43 ms 42 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 43 ms 42 ms 46 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 43 ms 43 ms 48 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
7 240 ms 252 ms 243 ms 41.181.180.10
8 241 ms 240 ms 265 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 239 ms 246 ms 235 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
10 247 ms 247 ms 242 ms 195.50.122.181
11 252 ms 252 ms * ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199]
12 * 251 ms * ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199]
13 241 ms * 255 ms dialup-212.162.19.162.frankfurt1.mik.net [212.16
2.19.162]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Here is also a WinMTR log for each of the IPs.

http://pastebin.com/qFGpRium

A lot of loss on the one path.
Click to expand...

Hard to tell where the latency is being introduced here. Are other accounts affected/ seeing similar results?
 
AfriMan

AfriMan

Afrihost Representative
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May 24, 2012
Messages
17,239
standerr said:
Only problem is that this is not medium impact as stated.
Click to expand...

It's very difficult to determine severity. It's probably viewed as medium since two other regions are running perfectly and there is some connectivity, though I am sure for those affected it is probably very severe :(
 
D

dasco144

Well-Known Member
Joined
Dec 14, 2007
Messages
278
AfriGuy said:
Hard to tell where the latency is being introduced here. Are other accounts affected/ seeing similar results?
Click to expand...

The issue wasn't really latency. It was packet loss I am sure as when I moving or using abilities it would almost freeze up for a second then catch up quickly after that. And it's not just my character that was like this, everyone in the game was jumping around at stages for me.

I did play on my Web Africa account after that and it was fine.
 
Last edited:
AfriMan

AfriMan

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Messages
17,239
dasco144 said:
The issue wasn't really latency. It was packet loss I am sure as when I moving or using abilities it would almost freeze up for a second then catch up quickly after that. And it's not just my character that was like this, everyone in the game was jumping around at stages for me.

I did play on my Web Africa account after that and it was fine.
Click to expand...

This still doesn't make sense for JHB though. North region IPC is not under high demand so latency and speeds are generally good right now. How long did you test with the other ISP account?
 
G

giggity

Expert Member
Joined
Feb 19, 2011
Messages
1,029
East is normal from what I can tell. International slower than I'd like.

MTN Business speed test:
Download Speed: 3764 kbps (470.5 KB/sec transfer rate)
Upload Speed: 743 kbps (92.9 KB/sec transfer rate)
Latency: 36 ms
2/3/2015, 10:24:59 PM

MyBB International:
Download Speed: 2558 kbps (319.8 KB/sec transfer rate)
Upload Speed: 592 kbps (74 KB/sec transfer rate)
Latency: 210 ms
2/3/2015, 10:27:43 PM
 
AfriMan

AfriMan

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Company Rep
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Messages
17,239
giggity said:
East is normal from what I can tell. International slower than I'd like.

MTN Business speed test:
Download Speed: 3764 kbps (470.5 KB/sec transfer rate)
Upload Speed: 743 kbps (92.9 KB/sec transfer rate)
Latency: 36 ms
2/3/2015, 10:24:59 PM

MyBB International:
Download Speed: 2558 kbps (319.8 KB/sec transfer rate)
Upload Speed: 592 kbps (74 KB/sec transfer rate)
Latency: 210 ms
2/3/2015, 10:27:43 PM
Click to expand...

I don't think that's too concerning. Definitely within normal range.
 
D

dasco144

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Joined
Dec 14, 2007
Messages
278
AfriMan said:
This still doesn't make sense for JHB though. North region IPC is not under high demand so latency and speeds are generally good right now. How long did you test with the other ISP account?
Click to expand...

I played 2 games with the other account, no issues at all. I played one game on my Afrihost account before I switched.
 
S

savage

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Joined
Aug 11, 2003
Messages
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There's a nationwide Telkom issue at the moment affecting general connectivity.
Click to expand...

Ironic that I need to depend on OTHER ISPs to find out what the problem is...

South is affected the worse (latency & packet loss), but other regions are not unaffected either. Not only a Afrihost issue, numerous ISPs are affected.
 
A

AFCArt

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Joined
Feb 3, 2015
Messages
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savage said:
Ironic that I need to depend on OTHER ISPs to find out what the problem is...

South is affected the worse (latency & packet loss), but other regions are not unaffected either. Not only a Afrihost issue, numerous ISPs are affected.
Click to expand...

Any news on this since?
 
AfriMan

AfriMan

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Morning everyone

We received confirmation that this is a Telkom problem relating to IPC in the region. It seems like Telkom resolved this over night and we're seeing services return to normal but we'll keep monitoring on our side. If we can get any official report from Telkom we'll relay what we can, but I'm sure RPM and his guys will probably be investigating as well.

If anyone from the region can confirm that all looks good, that would also be great :)
 
AfriMan

AfriMan

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Messages
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Rickster said:
I think you guys should go to bed, there isnt much you can do to fix the problem, and we dont want you to be dossing at your computers tomorrow when we actually need you. ;)
Click to expand...

I literally went to bed after reading this last night :)
 
S

standerr

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Feb 14, 2012
Messages
395
AfriMan said:
Morning everyone

We received confirmation that this is a Telkom problem relating to IPC in the region. It seems like Telkom resolved this over night and we're seeing services return to normal but we'll keep monitoring on our side. If we can get any official report from Telkom we'll relay what we can, but I'm sure RPM and his guys will probably be investigating as well.

If anyone from the region can confirm that all looks good, that would also be great :)
Click to expand...

Then I assume it must have just affected non Telkom clients, because switching over to a Telkom account resolved my issues last night.
 
S

savage

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standerr said:
Then I assume it must have just affected non Telkom clients, because switching over to a Telkom account resolved my issues last night.
Click to expand...

ranger said:
From other information on other services I am involved with, it looks like there is a problem with an IPNet router in Bellville.

We (Telkom Internet) don't have any IPC circuits, or any SAIX circuits used for ADSL customers on this router, we have circuits on the *other* router in the same location.
Click to expand...

Telkom Internet doesn't use IPC, so they wouldn't have been affected by a nationwide IPC problem...
 
Last edited:
H

Hummercellc

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savage said:
Telkom Internet doesn't use IPC, so they wouldn't have been affected by a nationwide IPC problem...
Click to expand...

Telkom Internet switched to the IPC platform a few months ago, only SAIX & the Telkom Guest account do not use IPC.
 
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