Afrihost Business Uncapped Feedback - 2

[AfriGuy]

Cool beans! could you ask them to take a gander at port 25572 connecting to my mc server has been laggy at the best of times.

We don't prioritise specific ports on our end, drop me a PM with a bit more detail around this though and I'll get it looked at once we've got the international slow downs sorted.

 

[KoolDaffy]

My speed tests are really bad.

http://www.speedtest.net/result/4131260665.png

http://www.speedtest.net/my-result/4131260665

International is even worse

http://www.speedtest.net/result/4131271289.png

http://www.speedtest.net/my-result/4131271289

and this is tracert that I've done

Tracing route to www.google.com [216.58.210.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

What's going on?

 

[roguemat]

Did this really have to happen on a day when I had to reinstall Windows? :-/

Getting like 20 KB/s max. Yay "business" accounts, right?

 

[AfriGuy]

My speed tests are really bad.

http://www.speedtest.net/result/4131260665.png

http://www.speedtest.net/my-result/4131260665

International is even worse

http://www.speedtest.net/result/4131271289.png

http://www.speedtest.net/my-result/4131271289

and this is tracert that I've done

Tracing route to www.google.com [216.58.210.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

What's going on?

Your latency is quite high locally, not sure why the traceroute is full of timeouts either - that's generally not a very good sign What's the experience like when using a different account?

 

[AfriGuy]

Did this really have to happen on a day when I had to reinstall Windows? :-/

Getting like 20 KB/s max. Yay "business" accounts, right?

Dah, sorry dude
I'm sure we'll see the international speeds come back up to normal soon.

 

[dj2381]

I have no Internet at all, already sent in a support ticket with my very slow 3G, p2p has been slow as hell since Saturday, although I didn't really pay attention To it until yesterday, the one day I have no work and Murphy strikes, what a Douchebag.

 

[AfriGuy]

I have no Internet at all, already sent in a support ticket with my very slow 3G, p2p has been slow as hell since Saturday, although I didn't really pay attention To it until yesterday, the one day I have no work and Murphy strikes, what a Douchebag.

Do you have the ref# available? I'll gladly follow this up for you

 

[dj2381]

BJY-525-98706, I only sent the ticket a few mins ago but if you can fast track it then great

 

[AfriGuy]

BJY-525-98706, I only sent the ticket a few mins ago but if you can fast track it then great

I see our team have replied for the Mobile portion of the ticket. Also looks like there's a known Telkom issue in the area

 

[Gatecrasher]

We're replicating the slow international results from our end, our team are looking into this

Any ETA? My pure internet joy has turned into Chinese water torture.

 

[AfriGuy]

Just a quick update on the reduced international throughput, it's due to a link being down. We're routing traffic via failover links and managing the throughput as best we can. I'll update everyone once the link is functioning properly.

 

[KoolDaffy]

Your latency is quite high locally, not sure why the traceroute is full of timeouts either - that's generally not a very good sign What's the experience like when using a different account?

On my free 1 gig account my ping is better but speed is still slow.

http://www.speedtest.net/result/4131356730.png

http://www.speedtest.net/my-result/4131356730

 

[AfriGuy]

On my free 1 gig account my ping is better but speed is still slow.

http://www.speedtest.net/result/4131356730.png

http://www.speedtest.net/my-result/4131356730

Can you include a traceroute too please?

 

[KoolDaffy]

Can you include a traceroute too please?

Tracing route to www.google.com [216.58.210.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 355 ms 476 ms 307 ms 41.181.178.30
4 * 245 ms 332 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 382 ms 259 ms 216 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 410 ms * 238 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 * * * Request timed out.
8 595 ms * * ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 497 ms 622 ms 484 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 590 ms 572 ms 585 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 * 505 ms * 209.85.255.76
12 643 ms 481 ms 402 ms 72.14.238.21
13 387 ms 344 ms 315 ms lhr14s23-in-f4.1e100.net [216.58.210.36]

Trace complete.

 

[AfriGuy]

Tracing route to www.google.com [216.58.210.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 355 ms 476 ms 307 ms 41.181.178.30
4 * 245 ms 332 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 382 ms 259 ms 216 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 410 ms * 238 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 * * * Request timed out.
8 595 ms * * ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 497 ms 622 ms 484 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 590 ms 572 ms 585 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 * 505 ms * 209.85.255.76
12 643 ms 481 ms 402 ms 72.14.238.21
13 387 ms 344 ms 315 ms lhr14s23-in-f4.1e100.net [216.58.210.36]

Trace complete.

I can't be 100% - but from this is does look like the latency is being introduced at the exchange. The only way to know for certain is to run a few tests with either the Telkom guest account or a different ISP.

 

[KoolDaffy]

I can't be 100% - but from this is does look like the latency is being introduced at the exchange. The only way to know for certain is to run a few tests with either the Telkom guest account or a different ISP.

what's the telkom guest account details?

 

[AfriGuy]

what's the telkom guest account details?

guest@telkomadsl
guest

 

[KoolDaffy]

guest@telkomadsl
guest

Just switched back to my business account and did a speed test, speed now seems fine

http://www.speedtest.net/result/4131401936.png

did a tracert too, this is the result

Tracing route to www.google.com [216.58.210.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 19 ms 20 ms 21 ms 41.181.221.245
4 21 ms 20 ms 20 ms 41.181.221.246
5 20 ms 38 ms 18 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 19 ms 19 ms 19 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 216 ms 216 ms 216 ms 41.181.180.10
8 217 ms 216 ms 215 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 216 ms 216 ms 232 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 215 ms 215 ms 215 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 216 ms 215 ms 217 ms 209.85.255.76
12 198 ms 199 ms 199 ms 72.14.238.21
13 218 ms 218 ms 217 ms lhr14s23-in-f4.1e100.net [216.58.210.36]

Trace complete.

Should I still test with the telkom guest account?

 

[dj2381]

Ok I have internet again, but almost zero p2p, this has been the same since Saturday.

 

[KoolDaffy]

Just switched back to my business account and did a speed test, speed now seems fine

http://www.speedtest.net/result/4131401936.png

did a tracert too, this is the result

Tracing route to www.google.com [216.58.210.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 19 ms 20 ms 21 ms 41.181.221.245
4 21 ms 20 ms 20 ms 41.181.221.246
5 20 ms 38 ms 18 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 19 ms 19 ms 19 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 216 ms 216 ms 216 ms 41.181.180.10
8 217 ms 216 ms 215 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 216 ms 216 ms 232 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 215 ms 215 ms 215 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 216 ms 215 ms 217 ms 209.85.255.76
12 198 ms 199 ms 199 ms 72.14.238.21
13 218 ms 218 ms 217 ms lhr14s23-in-f4.1e100.net [216.58.210.36]

Trace complete.

Should I still test with the telkom guest account?

In addition to this. While my speed test shows as fine and my browsing seems okay now. My downloads are still extremely slow. Averaging around 50kbps on 6mb line.