Afrihost Business Uncapped Feedback - 2

[AfriGuy]

Reverted to the MTN servers to test and they seem fine now for me. May have been placebo or a minor hiccough.

Please keep me posted on how things go, I'm running tests too

 

[poolmania]

Hi Afriguy, I am on a 4mb business uncapped and was looking at going to a 10mb. I have been investigating my line stats and cannot decide which is the correct stats as I have the Afrihost client 'test my line' stats report as follows:


ADSL Router Results (Telkom Exchange to Your Location)
Current Downstream Sync - 4094kbps
SNR (Signal-to-Noise Ratio) - 23.6dB
Attenuation - 21.9dB

DSLAM Results (Your Location to Telkom Exchange)
Current Downstream Sync - 511kbps
SNR (Signal-to-Noise Ratio) - 6.5dB
Attenuation - 42.4dB


..........and my stats from my router (TP LINK WD8980) is as follows:


Upstream Downstream
Current Rate (Kbps) 508 4092
Max Rate (Kbps) 1098 8156
SNR Margin (dB) 24 6.4
Line Attenuation (dB) 21.9 42.4

For some reason the afrihost stats on the client zone are the opposite to the router stats.

So the question is, which stats do I go with to decide whether my line can go further than 4 mb.

 

[giggity]

For some reason the afrihost stats on the client zone are the opposite to the router stats.

It's the results from the exchange, so upload and download are backward -- the exchange downloads data from you (you are uploading) and uploads data to you (you are downloading).

So the question is, which stats do I go with to decide whether my line can go further than 4 mb.

You can use those stats. Your SNR is poor, but your Attenuation isn't too bad, so I think 10mbps wouldn't be easy for you. 8mbps might be your maximum stable speed if you contact Telkom to try resolve your line SNR. How far are you from the exchange?

EDIT: misread some information.

 

[giggity]

4mbps business

International:
Download Speed: 3496 kbps (437 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 222 ms
2/17/2015, 9:04:08 PM

Local:
Last Result:
Download Speed: 3506 kbps (438.3 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 50 ms
2/17/2015, 9:12:28 PM

I am currently managing to stream 1080p on YouTube. The bandwidth is apparently 2.5~2.9mbps (435kB/s maximum according to netlimiter).
Twitch, on the other hand, battles. Medium quality.
4mbps business:

capped 1gb (4mbps line):

WA 2GB free, on the other hand:

(twitch.tv/imaqtpie)

 

[AfriMan]

Hi Afriguy, I am on a 4mb business uncapped and was looking at going to a 10mb. I have been investigating my line stats and cannot decide which is the correct stats as I have the Afrihost client 'test my line' stats report as follows:


ADSL Router Results (Telkom Exchange to Your Location)
Current Downstream Sync - 4094kbps
SNR (Signal-to-Noise Ratio) - 23.6dB
Attenuation - 21.9dB

DSLAM Results (Your Location to Telkom Exchange)
Current Downstream Sync - 511kbps
SNR (Signal-to-Noise Ratio) - 6.5dB
Attenuation - 42.4dB


..........and my stats from my router (TP LINK WD8980) is as follows:


Upstream Downstream
Current Rate (Kbps) 508 4092
Max Rate (Kbps) 1098 8156
SNR Margin (dB) 24 6.4
Line Attenuation (dB) 21.9 42.4

For some reason the afrihost stats on the client zone are the opposite to the router stats.

So the question is, which stats do I go with to decide whether my line can go further than 4 mb.

Some routers will reverse uplink and downlink stats (I guess from the router's perspective it is the opposite. But remember that you can't upload and download at the same rate, so generally the profile we call your line speed refers to your download (ATUC) sync rate. I'm not sure why you router reports your max rate differently, it depends on your line product and current sync, but otherwise the values are within range and the current rate is the one you should be checking out.

If you need some help to decide whether 10Mbps will work for you, just drop me a PM

 

[AfriMan]

4mbps business

International:
Download Speed: 3496 kbps (437 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 222 ms
2/17/2015, 9:04:08 PM

Local:
Last Result:
Download Speed: 3506 kbps (438.3 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 50 ms
2/17/2015, 9:12:28 PM

I am currently managing to stream 1080p on YouTube. The bandwidth is apparently 2.5~2.9mbps (435kB/s maximum according to netlimiter).
Twitch, on the other hand, battles. Medium quality.
4mbps business:
View attachment 192401
capped 1gb (4mbps line):
View attachment 192405
WA 2GB free, on the other hand:
View attachment 192403
(twitch.tv/imaqtpie)

Strange, your results are excellent for a 4Mbps line, especially international. Streaming 1080p in YouTube with 4Mbps is impressive so our bandwidth is definitely getting the throughput.

We've logged many tickets with Twitch to improve performance but they really can't tell us why performance is erratic. Maybe when Amazon takes over things will improve (or is it Google, I forget)

 

[Rickster]

Something is wrong with your DNS, this is the second time myBB "went down"

And only is myBB affected.

 

[AfriMan]

Something is wrong with your DNS, this is the second time myBB "went down"

And only is myBB affected.

There was an issue with this a few days ago (last week, actually) where it turned out that there was a problem on their host. I don't know what was resolved, I don't believe we made any changes on our side.

I'm sure they'll get hold of us if this is an issue on our side

 

[Rickster]

There was an issue with this a few days ago (last week, actually) where it turned out that there was a problem on their host. I don't know what was resolved, I don't believe we made any changes on our side.

I'm sure they'll get hold of us if this is an issue on our side

I changed my primary DNS to 8.8.8.8 because I couldnt enter myBB to post that.

 

[AfriGenie]

I changed my primary DNS to 8.8.8.8 because I couldnt enter myBB to post that.

I'm getting the correct DNS responses for MyBroadband using the Afrihost DNS servers (196.7.7.7 and 196.7.8.9) with the Google DNS Servers as a verification point.

Would you mind testing now and see if our DNS servers are loading the MyBroadband.co.za page. If it fails, can you please check to see if a traceroute can be completed to the MyBB domain name.

 

[giggity]

Something is wrong with your DNS, this is the second time myBB "went down"
...

And only is myBB affected.

I got this the other day, too. Went away in 5 minutes.

 

[vinnigepiet]

lekke AH 4mb Uncapped Bus for me.......LOVING the speed, in cape town:

Local
http://www.speedtest.net/result/4155654404.png

Local
>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 12 ms 11 ms 12 ms 41.181.201.94
4 42 ms 13 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 12 ms 13 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 13 ms 12 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 40 ms 37 ms 37 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 34 ms 34 ms 34 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 46 ms 36 ms 35 ms 196.31.220.12
10 33 ms 34 ms 33 ms 196.31.220.25
11 34 ms 34 ms 34 ms 196.31.63.206
12 34 ms 35 ms 34 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 34 ms 34 ms 34 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International
http://www.speedtest.net/result/4155644164.png

International
>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 14 ms 11 ms 12 ms 41.181.51.182
4 11 ms 12 ms 11 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 11 ms 12 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 176 ms 170 ms 164 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 165 ms 168 ms 175 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
8 179 ms 178 ms 175 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 179 ms 178 ms 172 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 180 ms 180 ms 178 ms 132.185.255.165
12 166 ms 172 ms 180 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.


Edit: Cancellation pending please have this expedited so that i can have a proper ISP at the end of the month.....kthxbaai

 

[electrofreeze]

speeds has gone down the drain to the point where we were disconnected for an hour tonight an are now crawling along
whatsup afrihost

 

[Johnatan56]

lekke AH 4mb Uncapped Bus for me.......LOVING the speed, in cape town:

Hey vinnie, can you post a jitter test? Your local pings seem good according to the tracert. Also try "ping mybroadband.co.za -t" and click ctrl-c after a minute and copy paste it in here (just the last bit).

EDIT: Can you also try Zertop's tools, they are really nicely coded:
Help me fix my internet: http://bit.ly/1hJ0l3W
Is it my line?: http://bit.ly/1lqvJpd

EDIT2: Could you also check your line stats? Those stats look like your line might have defaulted to 2Mbps?

 

[vinnigepiet]

Hey vinnie, can you post a jitter test? Your local pings seem good according to the tracert. Also try "ping mybroadband.co.za -t" and click ctrl-c after a minute and copy paste it in here (just the last bit).

EDIT: Can you also try Zertop's tools, they are really nicely coded:
Help me fix my internet: http://bit.ly/1hJ0l3W
Is it my line?: http://bit.ly/1lqvJpd

EDIT2: Could you also check your line stats? Those stats look like your line might have defaulted to 2Mbps?

nah thing is everything is fine during the day till about 3PM then it turns to crap and with my WA 1gig account its all good with absolutely no issues day and night



ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 10.5 db 8.0 db
Noise Margin 24.9 db 26.0 db

 

[AfriMan]

lekke AH 4mb Uncapped Bus for me.......LOVING the speed, in cape town:

Local
http://www.speedtest.net/result/4155654404.png

Local
>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 12 ms 11 ms 12 ms 41.181.201.94
4 42 ms 13 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 12 ms 13 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 13 ms 12 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 40 ms 37 ms 37 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 34 ms 34 ms 34 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 46 ms 36 ms 35 ms 196.31.220.12
10 33 ms 34 ms 33 ms 196.31.220.25
11 34 ms 34 ms 34 ms 196.31.63.206
12 34 ms 35 ms 34 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 34 ms 34 ms 34 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International
http://www.speedtest.net/result/4155644164.png

International
>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 14 ms 11 ms 12 ms 41.181.51.182
4 11 ms 12 ms 11 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 11 ms 12 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 176 ms 170 ms 164 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 165 ms 168 ms 175 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
8 179 ms 178 ms 175 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 179 ms 178 ms 172 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
11 180 ms 180 ms 178 ms 132.185.255.165
12 166 ms 172 ms 180 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

Trace complete.


Edit: Cancellation pending please have this expedited so that i can have a proper ISP at the end of the month.....kthxbaai

I don't see anything particularly concerning on the traceroutes here. But definitely not great throughput for a 4Mbps line.

I also saw the Jitter test you posted, I don't pick up anything that points to a definite cause. On the network side, I'm definitely not seeing an influx of complaints after 3pm, for the South (or any region) cos we've definitely go plenty of capacity right now.

What other tests did you run? Have you tried switching to a test account? Maybe drop me a PM and we'll try a few things to test.

 

[AfriMan]

speeds has gone down the drain to the point where we were disconnected for an hour tonight an are now crawling along
whatsup afrihost

That's definitely weird and I doubt we'd see something like that related to the network. I'd need to see some tests (speedtest / traceroute) to offer a possible cause. Can you post some or drop me a PM?

 

[vinnigepiet]

I don't see anything particularly concerning on the traceroutes here. But definitely not great throughput for a 4Mbps line.

I also saw the Jitter test you posted, I don't pick up anything that points to a definite cause. On the network side, I'm definitely not seeing an influx of complaints after 3pm, for the South (or any region) cos we've definitely go plenty of capacity right now.

What other tests did you run? Have you tried switching to a test account? Maybe drop me a PM and we'll try a few things to test.

We have been through that all a couple of times now, i have run the test that you asked and sent them multiple times in the past and as soon as i send them i hear nothing further from you guys....i think it is best if i move to another ISP were i get my moneys worth. Please have my cancellation that is in pending status expedited.

I had a really great experience the first 4 months that i was with AH and then after that capacity debacle last year it just never got better again, after asking and begging for help for months i got to a point were i didn't care anymore and last night was the last of it.

I recommended you guys for a lot of my friends and they are also leaving now due to this issue.

 

[AfriMan]

We have been through that all a couple of times now, i have run the test that you asked and sent them multiple times in the past and as soon as i send them i hear nothing further from you guys....i think it is best if i move to another ISP were i get my moneys worth. Please have my cancellation that is in pending status expedited.

I had a really great experience the first 4 months that i was with AH and then after that capacity debacle last year it just never got better again, after asking and begging for help for months i got to a point were i didn't care anymore and last night was the last of it.

I recommended you guys for a lot of my friends and they are also leaving now due to this issue.

Cancellation would be pending for the end of the month, so I am not sure what you mea by expediting it. Maybe you can explain over PM so I can try to see what can be done.

We've definitely seen a huge improvement in performance since we upgraded our network late last year, I think we've seen many reporting as much (or rather not reporting other problems) here in these threads, so I really believe that all our clients should be having a good experience unless there are other issues contributing to what they are seeing on their side. I am always happy to test and troubleshoot, and I promise I will be the first to admit if our network is the cause of a poor experience. I would hate to lose you as a client if we haven't done our best to improve your experience.

Look forward to your PM so we can chat further

 

[vinnigepiet]

Cancellation would be pending for the end of the month, so I am not sure what you mea by expediting it. Maybe you can explain over PM so I can try to see what can be done.

We've definitely seen a huge improvement in performance since we upgraded our network late last year, I think we've seen many reporting as much (or rather not reporting other problems) here in these threads, so I really believe that all our clients should be having a good experience unless there are other issues contributing to what they are seeing on their side. I am always happy to test and troubleshoot, and I promise I will be the first to admit if our network is the cause of a poor experience. I would hate to lose you as a client if we haven't done our best to improve your experience.

Look forward to your PM so we can chat further

2 pm's sent one with the explanation and another with my test i ran last night