Afrihost Business Uncapped Feedback - 2

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J

JesseG

Senior Member
Joined
Aug 2, 2011
Messages
676
It seems that youtube is starting to act up again on my side....720p videos buffer, have to pause video for a second or two so it can play without buffering, never had this issue before, anyone else?

EDIT : seems to be working perfectly again....
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
JesseG said:
It seems that youtube is starting to act up again on my side....720p videos buffer, have to pause video for a second or two so it can play without buffering, never had this issue before, anyone else?

EDIT : seems to be working perfectly again....
Click to expand...

:(
What does your stats for nerds say?
 
Ho3n3r

Ho3n3r

Honorary Master
Joined
Apr 5, 2012
Messages
17,058
JesseG said:
It seems that youtube is starting to act up again on my side....720p videos buffer, have to pause video for a second or two so it can play without buffering, never had this issue before, anyone else?

EDIT : seems to be working perfectly again....
Click to expand...

Mine is the same - and totally random. It can work for an hour, and then suck for 5 minutes, and then back to normal again.

Obviously nobody seems to have any idea what the cause is. These days I seem to just be happy when it works fine, and wait it out when it doesn't.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
Ho3n3r said:
Mine is the same - and totally random. It can work for an hour, and then suck for 5 minutes, and then back to normal again.

Obviously nobody seems to have any idea what the cause is. These days I seem to just be happy when it works fine, and wait it out when it doesn't.
Click to expand...

I'd like to have a look at some results, have you managed to do any troubleshooting on the issue yet?
 
Ho3n3r

Ho3n3r

Honorary Master
Joined
Apr 5, 2012
Messages
17,058
AfriGuy said:
I'd like to have a look at some results, have you managed to do any troubleshooting on the issue yet?
Click to expand...

How do I troubleshoot something myself if it's on your network? Tests show normal results, as per usual, but performance is the same as it was before December, when it miraculously fixed itself.

Here are my latest tests again, and as usual it is normal, yet streaming sucks again:

Tracing route to www.racedepartment.com [31.204.128.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 13 ms 12 ms 12 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 15 ms 15 ms 15 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 15 ms 15 ms 15 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 16 ms 15 ms 16 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
6 15 ms 15 ms 15 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 213 ms 212 ms 211 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 211 ms 211 ms 210 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
9 214 ms 211 ms 222 ms 20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
10 222 ms 210 ms 214 ms 20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173]
11 238 ms 226 ms 227 ms 80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85]

12 211 ms 211 ms 210 ms racedepartment.com [31.204.128.181]

Trace complete.
Click to expand...

http://www.speedtest.net/result/4157859881.png

117583426.png


54e760ecbbc5c.png
- 2Mbps line, gets stuck at around 1400kb/s Max - I know it doesn't usually play HD, even at the best of times, but it should at least be maxing it out.

I reitrate, everything is fine - P2P, HTTP, browsing. It's just streaming.

What else is there to test?
 
Last edited:
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Ho3n3r said:
How do I troubleshoot something myself if it's on your network? Tests show normal results, as per usual, but performance is the same as it was before December, when it miraculously fixed itself.

Here are my latest tests again, and as usual it is normal, yet streaming sucks again:



http://www.speedtest.net/result/4157859881.png

117583426.png


I reitrate, everything is fine - P2P, HTTP, browsing. It's just streaming.
Click to expand...

:( Are you seeing a reduction in all streaming services such as Youtube.com / Twitch.tv / Hulu / Netflix?

I've sent you a PM with Test Account details, can you please try the streaming with those details.
 
Ho3n3r

Ho3n3r

Honorary Master
Joined
Apr 5, 2012
Messages
17,058
AfriGenie said:
:( Are you seeing a reduction in all streaming services such as Youtube.com / Twitch.tv / Hulu / Netflix?

I've sent you a PM with Test Account details, can you please try the streaming with those details.
Click to expand...

PM replied. Testing with your test account again, the internet is even snappy while streaming, which is almost never the case.

Stats for nerds shows my line now being maxed out with your account, which wasn't the case before.

Also, your account authenticates within 10 seconds. My account is always 37-40 seconds.
 
N

nerevar

Well-Known Member
Joined
Aug 1, 2007
Messages
187
Diablo3 well mostly everything international....

So wanted to try some diablo again yay..... please give some advise..

Using business account , just using pingblotter with the IP the game server is on at the moment
Code: 
Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    10   0   0,0   0   0   0  router [192.168.2.1]
 2    10   0   0,0  18  27  21  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0   0,0  20  26  22  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
 4    10   1  10,0  20  31  23  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
 5    10   0   0,0  20  34  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1  10,0 164 193 170  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
 7    10   0   0,0 165 214 177  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   1  10,0 164 172 167  [195.50.122.181]
 9    10   2  20,0 163 167 164  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
10    10   0   0,0 164 170 166  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
11    10   0   0,0 165 178 169  ldn-b5-link.telia.net [213.248.96.37]
12    10   0   0,0 163 205 170  ldn-bb1-link.telia.net [80.91.248.90]
13     2   0   0,0 218 221 219  adm-bb3-link.telia.net [213.155.136.99]
14     2   0   0,0 180 198 189  adm-b4-link.telia.net [213.155.137.197]
15    10  10 100,0   0   0   0   [-]
16    10  10 100,0   0   0   0   [-]
17    10  10 100,0   0   0   0   [-]
18    10  10 100,0   0   0   0   [-]
19    10  10 100,0   0   0   0   [-]
20    10  10 100,0   0   0   0   [-]
21    10  10 100,0   0   0   0   [-]
22    10  10 100,0   0   0   0   [-]
23    10  10 100,0   0   0   0   [-]
24    10  10 100,0   0   0   0   [-]
25    10  10 100,0   0   0   0   [-]
26    10  10 100,0   0   0   0   [-]
27    10  10 100,0   0   0   0   [-]
28    10  10 100,0   0   0   0   [-]
29    10  10 100,0   0   0   0   [-]
30    10  10 100,0   0   0   0   [-]
31    10  10 100,0   0   0   0   [-]
32    10  10 100,0   0   0   0   [-]
33    10  10 100,0   0   0   0   [-]
34    10  10 100,0   0   0   0   [-]
35    10  10 100,0   0   0   0   [-]

swapped to an Afrihost capped account.

Code: 
Target Name: 80-239-211-49.customer.teliacarrier.com
         IP: 80.239.211.49
  Date/Time: 2015-02-20 09:01:55 PM to 2015-02-20 09:02:17 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    10   0   0,0   0   1   0  router [192.168.2.1]
 2    10   0   0,0  19  22  19  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0   0,0  20  24  21  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
 4    10   0   0,0  20  22  20  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
 5    10   1  10,0  20  28  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1  10,0 165 193 171  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
 7    10   0   0,0 164 219 177  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   0   0,0 164 172 166  [195.50.122.181]
 9    10   0   0,0 164 205 177  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
10    10   0   0,0 164 174 166  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
11    10   0   0,0 165 176 167  ldn-b5-link.telia.net [213.248.96.37]
12    10   0   0,0 164 180 167  ldn-bb1-link.telia.net [80.91.248.90]
13     1   0   0,0 219 219 219  adm-bb3-link.telia.net [62.115.143.191]
14     1   0   0,0 219 219 219  adm-b4-link.telia.net [80.91.253.152]
15    10  10 100,0   0   0   0   [-]
16    10  10 100,0   0   0   0   [-]
17    10  10 100,0   0   0   0   [-]
18    10  10 100,0   0   0   0   [-]
19    10  10 100,0   0   0   0   [-]
20    10  10 100,0   0   0   0   [-]
21    10  10 100,0   0   0   0   [-]
22    10  10 100,0   0   0   0   [-]
23    10  10 100,0   0   0   0   [-]
24    10  10 100,0   0   0   0   [-]
25    10  10 100,0   0   0   0   [-]
26    10  10 100,0   0   0   0   [-]
27    10  10 100,0   0   0   0   [-]
28    10  10 100,0   0   0   0   [-]
29    10  10 100,0   0   0   0   [-]
30    10  10 100,0   0   0   0   [-]
31    10  10 100,0   0   0   0   [-]
32    10  10 100,0   0   0   0   [-]
33    10  10 100,0   0   0   0   [-]
34    10  10 100,0   0   0   0   [-]
35    10  10 100,0   0   0   0   [-]

Destination not reached in 35 hops


swapped back to business, using google DNS

Code: 
Target Name: 80-239-210-167.customer.teliacarrier.com
         IP: 80.239.210.167
  Date/Time: 2015-02-20 09:14:16 PM to 2015-02-20 09:14:39 PM

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 1    10   0  0,0   0   2   0  router [192.168.2.1]
 2    10   0  0,0  18  25  20  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0  0,0  20  25  20  [41.181.51.182]
 4    10   2 20,0  20  24  21  tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
 5    10   0  0,0  20  41  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1 10,0 164 174 167  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
 7    10   0  0,0 163 178 166  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   0  0,0 164 173 167  [195.50.122.181]
 9    10   0  0,0 164 189 168  ae-124-3510.edge5.london1.Level3.net [4.69.166.37]
10    10   0  0,0 164 167 164  ae-124-3510.edge5.london1.Level3.net [4.69.166.37]
11    10   0  0,0 164 168 165  ldn-b5-link.telia.net [213.248.96.37]
12    10   0  0,0 163 169 164  ldn-bb2-link.telia.net [62.115.141.148]
13     2   0  0,0 179 180 179  adm-bb4-link.telia.net [213.155.130.26]
14     1   0  0,0 185 185 185  adm-b4-link.telia.net [213.155.137.191]

weirdly though, using google dns I actually experience smoother gameplay, MUCH smoother, still very bad though.

speedtests during the test,

before I started testing

http://www.speedtest.net/result/4158320869.png

after

http://www.speedtest.net/result/4158347054.png

router stats:

Type Fast Path
Status Show Time
Downstream Upstream
Data Rate (kbps) 4096 512
Noise Margin (dB) 21.0 14.0
Attenuation (dB) 6.7 1.5
Output power(dbm) -1.0 0.3

what the hell must I do to actually enjoy some gaming for once.
 
S

Sl8er

Executive Member
Joined
Aug 12, 2010
Messages
8,708
My Diablo 3 is also broken...so what gives?

EDIT: Sigh...I forget...the Afripeople on this thread don't work on weekends.
 
Last edited:
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Ho3n3r said:
PM replied. Testing with your test account again, the internet is even snappy while streaming, which is almost never the case.

Stats for nerds shows my line now being maxed out with your account, which wasn't the case before.

Also, your account authenticates within 10 seconds. My account is always 37-40 seconds.
Click to expand...

A capped account (assuming this is the test account) should perform exactly like a Business account on a line matched to account speed.

Did the experiencing change immediately after switching back?
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
nerevar said:
So wanted to try some diablo again yay..... please give some advise..

Using business account , just using pingblotter with the IP the game server is on at the moment
Code: 
Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    10   0   0,0   0   0   0  router [192.168.2.1]
 2    10   0   0,0  18  27  21  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0   0,0  20  26  22  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
 4    10   1  10,0  20  31  23  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
 5    10   0   0,0  20  34  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1  10,0 164 193 170  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
 7    10   0   0,0 165 214 177  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   1  10,0 164 172 167  [195.50.122.181]
 9    10   2  20,0 163 167 164  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
10    10   0   0,0 164 170 166  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
11    10   0   0,0 165 178 169  ldn-b5-link.telia.net [213.248.96.37]
12    10   0   0,0 163 205 170  ldn-bb1-link.telia.net [80.91.248.90]
13     2   0   0,0 218 221 219  adm-bb3-link.telia.net [213.155.136.99]
14     2   0   0,0 180 198 189  adm-b4-link.telia.net [213.155.137.197]
15    10  10 100,0   0   0   0   [-]
16    10  10 100,0   0   0   0   [-]
17    10  10 100,0   0   0   0   [-]
18    10  10 100,0   0   0   0   [-]
19    10  10 100,0   0   0   0   [-]
20    10  10 100,0   0   0   0   [-]
21    10  10 100,0   0   0   0   [-]
22    10  10 100,0   0   0   0   [-]
23    10  10 100,0   0   0   0   [-]
24    10  10 100,0   0   0   0   [-]
25    10  10 100,0   0   0   0   [-]
26    10  10 100,0   0   0   0   [-]
27    10  10 100,0   0   0   0   [-]
28    10  10 100,0   0   0   0   [-]
29    10  10 100,0   0   0   0   [-]
30    10  10 100,0   0   0   0   [-]
31    10  10 100,0   0   0   0   [-]
32    10  10 100,0   0   0   0   [-]
33    10  10 100,0   0   0   0   [-]
34    10  10 100,0   0   0   0   [-]
35    10  10 100,0   0   0   0   [-]

swapped to an Afrihost capped account.

Code: 
Target Name: 80-239-211-49.customer.teliacarrier.com
         IP: 80.239.211.49
  Date/Time: 2015-02-20 09:01:55 PM to 2015-02-20 09:02:17 PM

Hop Sent Err   PL% Min Max Avg  Host Name / [IP]
 1    10   0   0,0   0   1   0  router [192.168.2.1]
 2    10   0   0,0  19  22  19  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0   0,0  20  24  21  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
 4    10   0   0,0  20  22  20  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
 5    10   1  10,0  20  28  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1  10,0 165 193 171  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
 7    10   0   0,0 164 219 177  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   0   0,0 164 172 166  [195.50.122.181]
 9    10   0   0,0 164 205 177  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
10    10   0   0,0 164 174 166  ae-123-3509.edge5.London1.Level3.net [4.69.166.33]
11    10   0   0,0 165 176 167  ldn-b5-link.telia.net [213.248.96.37]
12    10   0   0,0 164 180 167  ldn-bb1-link.telia.net [80.91.248.90]
13     1   0   0,0 219 219 219  adm-bb3-link.telia.net [62.115.143.191]
14     1   0   0,0 219 219 219  adm-b4-link.telia.net [80.91.253.152]
15    10  10 100,0   0   0   0   [-]
16    10  10 100,0   0   0   0   [-]
17    10  10 100,0   0   0   0   [-]
18    10  10 100,0   0   0   0   [-]
19    10  10 100,0   0   0   0   [-]
20    10  10 100,0   0   0   0   [-]
21    10  10 100,0   0   0   0   [-]
22    10  10 100,0   0   0   0   [-]
23    10  10 100,0   0   0   0   [-]
24    10  10 100,0   0   0   0   [-]
25    10  10 100,0   0   0   0   [-]
26    10  10 100,0   0   0   0   [-]
27    10  10 100,0   0   0   0   [-]
28    10  10 100,0   0   0   0   [-]
29    10  10 100,0   0   0   0   [-]
30    10  10 100,0   0   0   0   [-]
31    10  10 100,0   0   0   0   [-]
32    10  10 100,0   0   0   0   [-]
33    10  10 100,0   0   0   0   [-]
34    10  10 100,0   0   0   0   [-]
35    10  10 100,0   0   0   0   [-]

Destination not reached in 35 hops


swapped back to business, using google DNS

Code: 
Target Name: 80-239-210-167.customer.teliacarrier.com
         IP: 80.239.210.167
  Date/Time: 2015-02-20 09:14:16 PM to 2015-02-20 09:14:39 PM

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 1    10   0  0,0   0   2   0  router [192.168.2.1]
 2    10   0  0,0  18  25  20  105-236-5-1-esr-lo.mtnbusiness.co.za [105.236.5.1]
 3    10   0  0,0  20  25  20  [41.181.51.182]
 4    10   2 20,0  20  24  21  tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
 5    10   0  0,0  20  41  23  compj-cpt-1.mtnns.net [196.44.18.2]
 6    10   1 10,0 164 174 167  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
 7    10   0  0,0 163 178 166  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
 8    10   0  0,0 164 173 167  [195.50.122.181]
 9    10   0  0,0 164 189 168  ae-124-3510.edge5.london1.Level3.net [4.69.166.37]
10    10   0  0,0 164 167 164  ae-124-3510.edge5.london1.Level3.net [4.69.166.37]
11    10   0  0,0 164 168 165  ldn-b5-link.telia.net [213.248.96.37]
12    10   0  0,0 163 169 164  ldn-bb2-link.telia.net [62.115.141.148]
13     2   0  0,0 179 180 179  adm-bb4-link.telia.net [213.155.130.26]
14     1   0  0,0 185 185 185  adm-b4-link.telia.net [213.155.137.191]

weirdly though, using google dns I actually experience smoother gameplay, MUCH smoother, still very bad though.

speedtests during the test,

before I started testing

http://www.speedtest.net/result/4158320869.png

after

http://www.speedtest.net/result/4158347054.png

router stats:

Type Fast Path
Status Show Time
Downstream Upstream
Data Rate (kbps) 4096 512
Noise Margin (dB) 21.0 14.0
Attenuation (dB) 6.7 1.5
Output power(dbm) -1.0 0.3

what the hell must I do to actually enjoy some gaming for once.
Click to expand...

The results you've posted don't show any latency problems that concern me. In fact, as far as overseas latency is concerned, you'r mostly getting great results going out of our network. The problem is that the receiving network is not responding to ICMP packets, so we don't know if there is internal latency on their network.

Your speedtests are not great, I don't know if you usually experience better speeds but I don't think this is to the extent that it will affect your gaming, but if you could run the same test to an overseas server, we could see if your international throughput is much lower than local.
 
AfriMan

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
17,239
Sl8er said:
My Diablo 3 is also broken...so what gives?

EDIT: Sigh...I forget...the Afripeople on this thread don't work on weekends.
Click to expand...

Sorry about that. We don't "officially" work on weekends, but our guys do their best to check in when they can. I try to reply to as many PM's as I can as well.

I'm not aware of problems on Diablo, but I did very little testing cos my daughter's been pretty sick. I'll check with the other guys if they've picked up on any problems from their side :(
 
S

Sl8er

Executive Member
Joined
Aug 12, 2010
Messages
8,708
AfriMan said:
Sorry about that. We don't "officially" work on weekends, but our guys do their best to check in when they can. I try to reply to as many PM's as I can as well.

I'm not aware of problems on Diablo, but I did very little testing cos my daughter's been pretty sick. I'll check with the other guys if they've picked up on any problems from their side :(
Click to expand...

Sorted itself out on Saturday sometime. ;)
 
D

dj2381

Expert Member
Joined
Nov 22, 2010
Messages
4,428
Any issues in Cape Town? was doing fine a few minutes ago and suddenly its close to dead.

Last Result:
Download Speed: 2874 kbps (359.3 KB/sec transfer rate)
Upload Speed: 391 kbps (48.9 KB/sec transfer rate)
Latency: 66 ms
2015/02/25, 2:33:08 PM

International is twice as fast.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
dj2381 said:
Any issues in Cape Town? was doing fine a few minutes ago and suddenly its close to dead.

Last Result:
Download Speed: 2874 kbps (359.3 KB/sec transfer rate)
Upload Speed: 391 kbps (48.9 KB/sec transfer rate)
Latency: 66 ms
2015/02/25, 2:33:08 PM

International is twice as fast.
Click to expand...

Hi!

There don't appear to be any widespread issues on our side, but that latency is definitely concerning. Could you please send me a PM with your account details so that I can look into this.
 
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