Afrihost Business Uncapped Feedback - 2

[AfriGuy]

Hi AH.
After lengthy discussions and tests last week with AfriGuy, a fault was logged with Telkom regarding my slow speeds. Telkom apparently tested my line today and no defects were found. Still only getting 2,3 mbps on speed tests and Google play store updates/downloads are *** slow. Also, generally not getting the 3,4 mbps speed on my line which I have grown accustomed to over the last few weeks. (On a 4mbps business package)

Oh no Definitely sounds like we'll need to escalate the fault here for you, I'm confident that it's the root cause of the issues.
I don't have anything in my inbox from you for this year, are you perhaps in touch with AfriMan?

 

[vinnigepiet]

Sorry to hear
We're always here to help though, have you submitted any info/ results onto our Support team? If so, I'd like to have it followed up on to see where any potential issues are creeping in.

I have submitted calls to your "call center", that is when i get through to them. Sent most of the Afri* reps on this forums all the info they requested i.e. tracerts, pings, wireshark packages etc etc. but all's in vain now....if i have issues i switch to 1gig WA account till its sorted on your end and i'm not jumping through hoops again like i did in the past......

 

[Dianysis]

Oh no Definitely sounds like we'll need to escalate the fault here for you, I'm confident that it's the root cause of the issues.
I don't have anything in my inbox from you for this year, are you perhaps in touch with AfriMan?

Dammit sorry. Meant to type AfriGenie. Sorry. I apologise for that.

The tests were posted last Thursday night, 12 February.

I really hope this can be sorted out.

 

[Dianysis]

Afriguy, maybe you can answer something for me (been testing) - every now and then, the speeds will be awesome one moment and then crap the next moment. Just happened in the last 10 minutes - speeds were assume and now crap again.

 

[AfriGuy]

I have submitted calls to your "call center", that is when i get through to them. Sent most of the Afri* reps on this forums all the info they requested i.e. tracerts, pings, wireshark packages etc etc. but all's in vain now....if i have issues i switch to 1gig WA account till its sorted on your end and i'm not jumping through hoops again like i did in the past......

Is there maybe a ref# that I can follow up on for you?
We do need info, but I promise you it doesn't just land in a pit of nothingness. Either we sort it out ourselves or create further action items within special teams to get things sorted out

Up to you, but I'd love to help - it's why we're here.

 

[AfriGuy]

Afriguy, maybe you can answer something for me (been testing) - every now and then, the speeds will be awesome one moment and then crap the next moment. Just happened in the last 10 minutes - speeds were assume and now crap again.

Ah no worries
If we logged the fault on Thursday I can escalate it for you - drop me the deets in a PM and I can take it further.

 

[dj2381]

Hi Afriguy, is there any way you can point me to a test I can run or file I can download to test p2p performance? I don't understand why my p2p is still running so slowly. Everything else is perfectly fine, it seems to have coincided with load shedding in my area a week ago, I doubt there is a line issue, all browsing, streaming and http downloads are running as per usual.

Last Result:
Download Speed: 6833 kbps (854.1 KB/sec transfer rate)
Upload Speed: 497 kbps (62.1 KB/sec transfer rate)
Latency: 167 ms
2015/02/17, 7:15:12 AM

 

[AfriMan]

Hi Afriguy, is there any way you can point me to a test I can run or file I can download to test p2p performance? I don't understand why my p2p is still running so slowly. Everything else is perfectly fine, it seems to have coincided with load shedding in my area a week ago, I doubt there is a line issue, all browsing, streaming and http downloads are running as per usual.

Last Result:
Download Speed: 6833 kbps (854.1 KB/sec transfer rate)
Upload Speed: 497 kbps (62.1 KB/sec transfer rate)
Latency: 167 ms
2015/02/17, 7:15:12 AM

I'm assuming you;re using a Business account since you are posting in this thread. First, make sure that Business Optimisation is turned off. Maybe even turn it off and on and off again, just to make sure. Then I usually find the best way to test P2P is to stack up a ton of torrent files and then force start them.

However, there is no guarantee that a torrent or group of torrents will saturate your line. There is always the chance (though unlikely) that you might get seeders that are limiting their uploads or don't have the complete file to share. But I usually find that if I bombard my line, it will peak.

 

[dj2381]

Yes this is a business account, I have tried the on and off manouver a couple of times, as well as dropping several files from different sites on utorrent with very little luck, but will give it another go and see, will also try different software.

 

[dj2381]

Ok so the software is to blame! Although strange as no settings or updates were done from the time it was working.

 

[AfriMan]

Ok so the software is to blame! Although strange as no settings or updates were done from the time it was working.

Some clients are just iffy (torrent clients, I mean)

 

[Bryn]

Which streaming services are you testing with?

Just Youtube. And it still sucks. The videos buffer at a normal rate (in HD), but then frequently stop loading at a random point.

The latency on my connection is normal and trace routes show nothing suspicious. I can stream other video services without any issues.

 

[AfriGuy]

Just Youtube. And it still sucks. The videos buffer at a normal rate (in HD), but then frequently stop loading at a random point.

The latency on my connection is normal and trace routes show nothing suspicious. I can stream other video services without any issues.

Very strange, sorry about the poor experiences
Could you try using Google's DNS servers to see if this makes any positive changes?

 

[Bryn]

Very strange, sorry about the poor experiences
Could you try using Google's DNS servers to see if this makes any positive changes?

I was already using the Google DNS...

 

[giggity]

I was already using the Google DNS...

If you ping youtube.com is it international? Maybe try this: http://mybroadband.co.za/vb/showthread.php/665929-Tutorial-Fix-Afrihost-YouTube-problems-(10-12-14) and see if it helps.

 

[AfriGuy]

I was already using the Google DNS...

Oh OK, could you try using ours then to see if it makes any difference? Just want to rule DNS out of this one

 

[AfriGuy]

If you ping youtube.com is it international? Maybe try this: http://mybroadband.co.za/vb/showthread.php/665929-Tutorial-Fix-Afrihost-YouTube-problems-(10-12-14) and see if it helps.

It would usually display as an international host, the content is still routed through a local CDN though.

 

[giggity]

It would usually display as an international host, the content is still routed through a local CDN though.

If it's local, the shows as local for me.

Pinging youtube.com [66.8.14.57] with 32 bytes of data:
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56

EDIT: My YouTube was running a bit slow (using Google DNS -- tried Afrihost DNS, too), then I applied the "fix" and buffering is far faster. Also, images and pages load faster.
Might be a problem with the YouTube MTN cache (or something along the way)?

 

[AfriGuy]

If it's local, the shows as local for me.

Pinging youtube.com [66.8.14.57] with 32 bytes of data:
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56
Reply from 66.8.14.57: bytes=32 time=31ms TTL=56

EDIT: My YouTube was running a bit slow (using Google DNS -- tried Afrihost DNS, too), then I applied the "fix" and buffering is far faster. Also, images and pages load faster.
Might be a problem with the YouTube MTN cache (or something along the way)?

From the tests I've run the traffic is running through Google's local cache on both our DNS and Google's. I'm chatting to our team about this though, trying to narrow down some options on what's happening.

 

[giggity]

From the tests I've run the traffic is running through Google's local cache on both our DNS and Google's. I'm chatting to our team about this though, trying to narrow down some options on what's happening.

Reverted to the MTN servers to test and they seem fine now for me. May have been placebo or a minor hiccough.