Afrihost Business Uncapped Feedback - 2

Dianysis · Mar 9, 2015

Thank you. Hopefully something will happen now that you have escalated it. Something else I am noticing at this moment - speed tests show 3,3 mbps but p2p downloads are slow as hell. The downloads I am trying are excellently seeded and should not be slow. Any ideas?

AfriMan · Mar 10, 2015

Dianysis said:
Thank you. Hopefully something will happen now that you have escalated it. Something else I am noticing at this moment - speed tests show 3,3 mbps but p2p downloads are slow as hell. The downloads I am trying are excellently seeded and should not be slow. Any ideas?

Have you definitely turned Business Optimisation off? It is active by default, so you would need to log into ClientZone and turn it off.

I was testing P2P on Uncapped last night and speeds were pretty good when I stacked up a few files. Single file downloads are never a great indicator for me.

Dianysis · Mar 10, 2015

AfriMan said:
Have you definitely turned Business Optimisation off? It is active by default, so you would need to log into ClientZone and turn it off.

I was testing P2P on Uncapped last night and speeds were pretty good when I stacked up a few files. Single file downloads are never a great indicator for me.

Business optimisation definitely off. First thing I checked. It was a single download with plenty of seeders which would usually download at around 310 KB/s - tried multiple other well seeded torrents as well - all of them were really slow. Will try stacking a few next time and see. However, I left the download on and just after midnight the speed was close to 300 KB/s.
So I really don't know.....

AfriGuy · Mar 10, 2015

Dianysis said:
Business optimisation definitely off. First thing I checked. It was a single download with plenty of seeders which would usually download at around 310 KB/s - tried multiple other well seeded torrents as well - all of them were really slow. Will try stacking a few next time and see. However, I left the download on and just after midnight the speed was close to 300 KB/s.
So I really don't know.....

Any news from Telkom on the fault yet? I see they still list no ETR

I think the issue is linked to a bigger one in the area, we'll keep pushing them!

Dianysis · Mar 10, 2015

AfriGuy said:
Any news from Telkom on the fault yet? I see they still list no ETR I think the issue is linked to a bigger one in the area, we'll keep pushing them!

No word from them yet.
Hopefully we can get somewhere soon. Not very pleasant at the moment.

electrofreeze · Mar 10, 2015

anybody seeing latency and pings going up again in the cape town area
speeds are dropping as well

KamikaZe_88 · Mar 10, 2015

Afriguy

Again I dont know if you are receiving my PM's, let me know if you did please.

What the hell is going on mybroadband, its most likely just me, but ive sent a new PM on my computer at work, still it doesnt show up as sent....

AfriGuy · Mar 10, 2015

electrofreeze said:
anybody seeing latency and pings going up again in the cape town area
speeds are dropping as well

Can't see any reported issues, do you have a traceroute you can paste up here? Should give me a better idea of what's going on

AfriGuy · Mar 10, 2015

KamikaZe_88 said:
Afriguy

Again I dont know if you are receiving my PM's, let me know if you did please.

What the hell is going on mybroadband, its most likely just me, but ive sent a new PM on my computer at work, still it doesnt show up as sent....

I did get it, I'm working the later shift this week and next - so only starting at midday and ending at 8pm.

electrofreeze · Mar 10, 2015

definitely an ah problem speeds are up and down
no more speed tests as we have people working here
time to do your own work

KoolDaffy · Mar 10, 2015

I'm also having some latency issues and my speeds been fluctuating a bit too. I'm in South of Joburg and I'm very close to the exchange too.

http://www.speedtest.net/my-result/4202845707

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 141 ms 109 ms 46 ms 41.181.178.42
4 47 ms 22 ms 23 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 26 ms 25 ms 24 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 21 ms 22 ms 23 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 218 ms 218 ms 218 ms 41.181.180.10
8 220 ms 263 ms 220 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 209 ms 201 ms 208 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 263 ms 230 ms 272 ms linx-1.init7.net [195.66.224.175]
11 225 ms 224 ms 222 ms r1lon1.core.init7.net [82.197.168.41]
12 273 ms 223 ms 291 ms r1glb1.core.init7.net [82.197.164.169]
13 266 ms 271 ms 242 ms r1zrh2.core.init7.net [77.109.128.237]
14 220 ms 225 ms 221 ms gw-privatelayer.init7.net [77.109.146.51]
15 * * 249 ms tengigl03p02.edge01.privatelayer.com [31.7.63.1]

16 228 ms 220 ms 226 ms 31.7.62.194
17 224 ms 225 ms 240 ms 81.17.27.81

Trace complete.

AfriGenie · Mar 10, 2015

KoolDaffy said:
I'm also having some latency issues and my speeds been fluctuating a bit too. I'm in South of Joburg and I'm very close to the exchange too.

http://www.speedtest.net/my-result/4202845707

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 141 ms 109 ms 46 ms 41.181.178.42
4 47 ms 22 ms 23 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 26 ms 25 ms 24 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 21 ms 22 ms 23 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 218 ms 218 ms 218 ms 41.181.180.10
8 220 ms 263 ms 220 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 209 ms 201 ms 208 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 263 ms 230 ms 272 ms linx-1.init7.net [195.66.224.175]
11 225 ms 224 ms 222 ms r1lon1.core.init7.net [82.197.168.41]
12 273 ms 223 ms 291 ms r1glb1.core.init7.net [82.197.164.169]
13 266 ms 271 ms 242 ms r1zrh2.core.init7.net [77.109.128.237]
14 220 ms 225 ms 221 ms gw-privatelayer.init7.net [77.109.146.51]
15 * * 249 ms tengigl03p02.edge01.privatelayer.com [31.7.63.1]

16 228 ms 220 ms 226 ms 31.7.62.194
17 224 ms 225 ms 240 ms 81.17.27.81

Trace complete.

That's definitely a tricky one!

What is concerning me more is that spike in latency that starts on the second hop - although it appears to only be on the third hop - we are starting to see this more and more often as many Telkom Exchanges no longer respond to ICMP requests, which makes diagnosing congestion on the Exchange that much harder.

During which hours do you normally see the jumps in latency?

AfriGuy · Mar 10, 2015

electrofreeze said:
definitely an ah problem speeds are up and down
no more speed tests as we have people working here
time to do your own work

I know it's frustrating running these tests, but it's the only way we can determine what's really going on

KoolDaffy · Mar 10, 2015

AfriGenie said:
That's definitely a tricky one!

What is concerning me more is that spike in latency that starts on the second hop - although it appears to only be on the third hop - we are starting to see this more and more often as many Telkom Exchanges no longer respond to ICMP requests, which makes diagnosing congestion on the Exchange that much harder.

During which hours do you normally see the jumps in latency?

I've only noticed this today over the last 2-3 hours.

Edit* Did another tracert now and got this

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 56 ms 119 ms 142 ms 41.181.178.42
4 48 ms 54 ms 22 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 24 ms 24 ms 24 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 21 ms 22 ms 20 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 217 ms 217 ms 217 ms 41.181.180.10
8 218 ms 218 ms 216 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 200 ms 202 ms 203 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 220 ms 261 ms 236 ms linx-1.init7.net [195.66.224.175]
11 230 ms 224 ms 223 ms r1lon1.core.init7.net [82.197.168.41]
12 231 ms 227 ms 255 ms r1glb1.core.init7.net [82.197.164.169]
13 282 ms 280 ms 241 ms r1zrh2.core.init7.net [77.109.128.237]
14 220 ms 219 ms 219 ms gw-privatelayer.init7.net [77.109.146.51]
15 238 ms 259 ms 274 ms tengigl03p02.edge01.privatelayer.com [31.7.63.1]

16 246 ms 221 ms 220 ms 31.7.62.194
17 224 ms 219 ms 221 ms 81.17.27.81

Trace complete.

Also seems mybroadband forum also really slow. Have to constantly refresh before site loads properly.

AfriGuy · Mar 10, 2015

KoolDaffy said:
I've only noticed this today over the last 2-3 hours.

Edit* Did another tracert now and got this

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 56 ms 119 ms 142 ms 41.181.178.42
4 48 ms 54 ms 22 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 24 ms 24 ms 24 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 21 ms 22 ms 20 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 217 ms 217 ms 217 ms 41.181.180.10
8 218 ms 218 ms 216 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 200 ms 202 ms 203 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 220 ms 261 ms 236 ms linx-1.init7.net [195.66.224.175]
11 230 ms 224 ms 223 ms r1lon1.core.init7.net [82.197.168.41]
12 231 ms 227 ms 255 ms r1glb1.core.init7.net [82.197.164.169]
13 282 ms 280 ms 241 ms r1zrh2.core.init7.net [77.109.128.237]
14 220 ms 219 ms 219 ms gw-privatelayer.init7.net [77.109.146.51]
15 238 ms 259 ms 274 ms tengigl03p02.edge01.privatelayer.com [31.7.63.1]

16 246 ms 221 ms 220 ms 31.7.62.194
17 224 ms 219 ms 221 ms 81.17.27.81

Trace complete.

Also seems mybroadband forum also really slow. Have to constantly refresh before site loads properly.

Really hard to tell here, but I think the latency is being introduced at the exchange

Have you been able to test another account to replicate the latency?

Azure Wrath · Mar 10, 2015

Having MASSIVE packet loss on League of Legends tonight :/

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 35 ms 27 ms 27 ms 41.181.201.93
4 26 ms 25 ms 26 ms 41.181.201.94
5 27 ms 25 ms 27 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 38 ms 37 ms 35 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 26 ms 30 ms 28 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

8 46 ms 45 ms 46 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

9 46 ms 46 ms 46 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
10 45 ms 45 ms 47 ms 196.30.1.53
11 46 ms 46 ms 45 ms 196.31.220.25
12 110 ms 246 ms 232 ms 196.31.63.206
13 47 ms 49 ms 46 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 46 ms 47 ms 46 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Dianysis · Mar 10, 2015

AfriMan said:
Have you definitely turned Business Optimisation off? It is active by default, so you would need to log into ClientZone and turn it off.

I was testing P2P on Uncapped last night and speeds were pretty good when I stacked up a few files. Single file downloads are never a great indicator for me.

Hi Afriman.
So I tried stacking up the p2p files as you suggested - speeds still really slow.
Speed test shows 3,34 mbps but can't even muster a meager 0,5 mbps on the p2p downloads.
Rebooted router and made 10000000000% sure that business optimisation is off in cz.
This blows.

wingnut771 · Mar 10, 2015

Dianysis said:
Hi Afriman.
So I tried stacking up the p2p files as you suggested - speeds still really slow.
Speed test shows 3,34 mbps but can't even muster a meager 0,5 mbps on the p2p downloads.
Rebooted router and made 10000000000% sure that business optimisation is off in cz.
This blows.

Try another ISP that's not on MTN (try a crystal web trial). If it's still the same then it's telkom which is unfortunate, if it's different then it's an easy fix.

Dianysis · Mar 10, 2015

wingnut771 said:
Try another ISP that's not on MTN. If it's still the same then it's telkom which is unfortunate, if it's different then it's an easy fix.

Ok. Will try the trial webafrica account I have.
Thanks.
Most probably a Telkom issue as stated previously - but this only happened from about 7pm onwards. Pretty much like clockwork every night.

AfriGuy · Mar 10, 2015

Azure Wrath said:
Having MASSIVE packet loss on League of Legends tonight :/

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 35 ms 27 ms 27 ms 41.181.201.93
4 26 ms 25 ms 26 ms 41.181.201.94
5 27 ms 25 ms 27 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 38 ms 37 ms 35 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 26 ms 30 ms 28 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

8 46 ms 45 ms 46 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

9 46 ms 46 ms 46 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
10 45 ms 45 ms 47 ms 196.30.1.53
11 46 ms 46 ms 45 ms 196.31.220.25
12 110 ms 246 ms 232 ms 196.31.63.206
13 47 ms 49 ms 46 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 46 ms 47 ms 46 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Oh no

Have you tested with your 1GB account to see if the results are any better?

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