Afrihost Business Uncapped Feedback - 2

[Mypro-D]

Thanks

 

[AfriGenie]

I just got an update, it looks like things in the South are running as they should again. Our Team reset a whole bunch of things and that looks like it cleared the issue.

Would you guys mind testing and advising on your current experience.

 

[Dianysis]

Well i have had the issues before Friday evening. Was helped by someone at critical care - apparently a fault at the exchange leading to congestion. Been told it could take ages for Telkom to repair. Had numerous faults logged with Telkom. Latest being 17ATK240215 - still open.
AH Ticket number - GOF-907-12757.

Phoned Telkom on Saturday was told that they will ask the person in charge of the fault to contact me. Even tried escalating the fault at http://www.telkom.co.za/sites/contactus/emailus&formId=13620481281

AH has given the following suggestions:

- pause your service with Afrihost - although you can only pause for 3 months maximum
- cancel the service, & signup at a later stage, when the exchange has been upgraded - which requires an annual budget by Telkom
- continue to use the service as is, perhaps downgrade to a lower package considering throughput is limited.

None of these suggestions solve anything in my opinion. I am paying for a service and I would like to receive it.

So AH, what may I ask is going to be done about my problem? I don't know who to turn to anymore......

 

[Bryn]

I just got an update, it looks like things in the South are running as they should again. Our Team reset a whole bunch of things and that looks like it cleared the issue.

Would you guys mind testing and advising on your current experience.

Youtube is streaming like crap, both with the Google and AH DNS. Sometimes it just scrapes 720p, but usually it buffers quite a bit (on 8Mbit).

 

[AfriGenie]

Youtube is streaming like crap, both with the Google and AH DNS. Sometimes it just scrapes 720p, but usually it buffers quite a bit (on 8Mbit).

How are your speeds and latency at the moment? Are you seeing any of your other services currently not performing as they should be?

 

[Yuu]

I for one did not see where he said he works for Telkom until he was asked? Nowhere in the discussions we had last night was it mentioned.

I agree with what he ( ghostR ) says about what he posts here, is in his personal capacity. All he did was try and help?
He would have been a nice contact to have on here as most of the people still have their lines with Telkom. Quite frankly it seems we need all the help we can get!

Anyways...

+1

ghostR is what this forum has needed [along with our friends who do so in their personal capacity aswell, you know who you all are].

Please don't ever leave this forum

/just to add, i respect AfriMan as he has helped me tons in the past so we need all the good people to stay.

/back as you were.

 

[Ho3n3r]

International browsing is slow as ****.

Steps:

1. Speedtest - default server: Results are normal, 1.74Mb/s, 16ms ping.

2. Traceroute - international:

Tracing route to www.racedepartment.com [31.204.128.181]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 11 ms 12 ms 11 ms 105-236-249-1-esr-lo.mtnbusiness.co.za [105.236.249.1]
3 14 ms 14 ms 15 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
4 16 ms 17 ms 16 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 15 ms 15 ms 15 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 15 ms 13 ms 15 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 211 ms 211 ms 211 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 210 ms 193 ms 194 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
9 220 ms 200 ms 200 ms 20ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
10 240 ms 232 ms 244 ms 20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173]
11 200 ms 350 ms 201 ms 80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85]
12 212 ms 215 ms 216 ms racedepartment.com [31.204.128.181]

Trace complete.

3. Judging by the above, there was a problem at 188.122.95.85. Did a ping to that IP:

Pinging 188.122.95.85 with 32 bytes of data:
Reply from 188.122.95.85: bytes=32 time=212ms TTL=50
Reply from 188.122.95.85: bytes=32 time=210ms TTL=50
Reply from 188.122.95.85: bytes=32 time=309ms TTL=50
Reply from 188.122.95.85: bytes=32 time=214ms TTL=50
Reply from 188.122.95.85: bytes=32 time=211ms TTL=50
Reply from 188.122.95.85: bytes=32 time=268ms TTL=50
Reply from 188.122.95.85: bytes=32 time=457ms TTL=50
Reply from 188.122.95.85: bytes=32 time=205ms TTL=50
Reply from 188.122.95.85: bytes=32 time=203ms TTL=50
Reply from 188.122.95.85: bytes=32 time=201ms TTL=50
Reply from 188.122.95.85: bytes=32 time=214ms TTL=50
Reply from 188.122.95.85: bytes=32 time=216ms TTL=50
Reply from 188.122.95.85: bytes=32 time=309ms TTL=50
Reply from 188.122.95.85: bytes=32 time=463ms TTL=50
Reply from 188.122.95.85: bytes=32 time=211ms TTL=50
Reply from 188.122.95.85: bytes=32 time=209ms TTL=50
Reply from 188.122.95.85: bytes=32 time=206ms TTL=50
Reply from 188.122.95.85: bytes=32 time=220ms TTL=50
Reply from 188.122.95.85: bytes=32 time=201ms TTL=50
Reply from 188.122.95.85: bytes=32 time=323ms TTL=50
Reply from 188.122.95.85: bytes=32 time=209ms TTL=50
Reply from 188.122.95.85: bytes=32 time=356ms TTL=50
Reply from 188.122.95.85: bytes=32 time=216ms TTL=50
Reply from 188.122.95.85: bytes=32 time=213ms TTL=50
Reply from 188.122.95.85: bytes=32 time=247ms TTL=50
Reply from 188.122.95.85: bytes=32 time=345ms TTL=50
Reply from 188.122.95.85: bytes=32 time=356ms TTL=50
Reply from 188.122.95.85: bytes=32 time=212ms TTL=50
Reply from 188.122.95.85: bytes=32 time=210ms TTL=50
Reply from 188.122.95.85: bytes=32 time=208ms TTL=50
Reply from 188.122.95.85: bytes=32 time=213ms TTL=50
Reply from 188.122.95.85: bytes=32 time=212ms TTL=50

Ping statistics for 188.122.95.85:
Packets: Sent = 32, Received = 32, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 201ms, Maximum = 463ms, Average = 251ms

International location, obviously. So how do I go about fixing this? Guessing nobody in SA can do anything about this...

 

[AfriGenie]

International browsing is slow as ****.

Steps:

1. Speedtest - default server: Results are normal, 1.74Mb/s, 16ms ping.

2. Traceroute - international:


3. Judging by the above, there was a problem at 188.122.95.85. Did a ping to that IP:


International location, obviously. So how do I go about fixing this? Guessing nobody in SA can do anything about this...

We can actually log a query with our upstream provider, they will either route the traffic through an alternate server, or, correct the issue itself causing the increased latency.

Would you mind sending me a PM with the that actual site and those results so that I can get the request logged ASAP.

 

[Ho3n3r]

We can actually log a query with our upstream provider, they will either route the traffic through an alternate server, or, correct the issue itself causing the increased latency.

Would you mind sending me a PM with the that actual site and those results so that I can get the request logged ASAP.

The site is in the traceroute? Do you mean I must do something else with the actual site?

 

[AfriGenie]

The site is in the traceroute? Do you mean I must do something else with the actual site?

No worries! I just pulled the details from your post, I just wanted to be sure I had everything I needed within easy reach.

 

[Dianysis]

Well i have had the issues before Friday evening. Was helped by someone at critical care - apparently a fault at the exchange leading to congestion. Been told it could take ages for Telkom to repair. Had numerous faults logged with Telkom. Latest being 17ATK240215 - still open.
AH Ticket number - GOF-907-12757.

Phoned Telkom on Saturday was told that they will ask the person in charge of the fault to contact me. Even tried escalating the fault at http://www.telkom.co.za/sites/contactus/emailus&formId=13620481281

AH has given the following suggestions:

- pause your service with Afrihost - although you can only pause for 3 months maximum
- cancel the service, & signup at a later stage, when the exchange has been upgraded - which requires an annual budget by Telkom
- continue to use the service as is, perhaps downgrade to a lower package considering throughput is limited.

None of these suggestions solve anything in my opinion. I am paying for a service and I would like to receive it.

So AH, what may I ask is going to be done about my problem? I don't know who to turn to anymore......

??

 

[KamikaZe_88]

Afri people,

Please I need support!, Im currently on a uncapped 8mpbs Business bundle since April 2014, from then until just before end of January 2015 I've been getting very good speeds and latency, up to 1MB/s download speeds and 200-210ms latency connecting to a Lowerping.com server in England.

My bundle package that I am paying for includes: 10mpbs Line, and 8mpbs data. You guys don't have a 8mpbs line option, only 2,4 and 10 etc. Since the start my line was always syncing fine at 10mpbs.

Now my problem, sometime at the end of January this year, my Netgear modem suddenly didnt want to log into my internet account. I found out that it was my modem as I tested it at my brothers house,using his details, and send in the modem to supplier for warranty. While I was waiting for my modem, I had to use the crappy telkom refurbished Duoplus modem that they give new clients when they have their line activated. I was able to log in again, and noticed that my line was now syncing at 7mpbs instead of 10, also I noticed there was some bad signal to noise ratios(SNR).

I phoned numerous times to find out what the problem was, eventually after a couple of days the line synced at 8mpbs and SNR got better, some more days passed and eventually was able to get telkom technician to come out and check what the problem was, the technician confirmed that there was no major issue and that there was only a little bit of noise on the line which he "fixed".

The suppliers replaced my Netgear wireless router modem with a brand new model, and I have been using it since 14 February. My line has never returned syncing at 10 since I had this issue from January despite phoning you guys and requesting telkom to take it back up to 10mpbs numerous times.

Also now im getting 40-50 ms more latency when connecting to the same server with Lowerping.com program.

I've been forced to get a Webafrica account to be able to connect with lower latencies, with them, the same server im getting 210ms much better than 250ms when playing an online game.

WHY should I pay the same price for something that is lesser than what I signed up for? I'm paying for the bundle that includes a 10mpbs synced line, but I am only getting 8mbps!

I've been using 10mpbs for a long time before I switched to business.

I really hope you guys can help me before I cancel my business with you guys aswel as getting my bother to cancel, I really liked your service!

Philip

 

[AfriGuy]

Afri people,

Please I need support!, Im currently on a uncapped 8mpbs Business bundle since April 2014, from then until just before end of January 2015 I've been getting very good speeds and latency, up to 1MB/s download speeds and 200-210ms latency connecting to a Lowerping.com server in England.

My bundle package that I am paying for includes: 10mpbs Line, and 8mpbs data. You guys don't have a 8mpbs line option, only 2,4 and 10 etc. Since the start my line was always syncing fine at 10mpbs.

Now my problem, sometime at the end of January this year, my Netgear modem suddenly didnt want to log into my internet account. I found out that it was my modem as I tested it at my brothers house,using his details, and send in the modem to supplier for warranty. While I was waiting for my modem, I had to use the crappy telkom refurbished Duoplus modem that they give new clients when they have their line activated. I was able to log in again, and noticed that my line was now syncing at 7mpbs instead of 10, also I noticed there was some bad signal to noise ratios(SNR).

I phoned numerous times to find out what the problem was, eventually after a couple of days the line synced at 8mpbs and SNR got better, some more days passed and eventually was able to get telkom technician to come out and check what the problem was, the technician confirmed that there was no major issue and that there was only a little bit of noise on the line which he "fixed".

The suppliers replaced my Netgear wireless router modem with a brand new model, and I have been using it since 14 February. My line has never returned syncing at 10 since I had this issue from January despite phoning you guys and requesting telkom to take it back up to 10mpbs numerous times.

Also now im getting 40-50 ms more latency when connecting to the same server with Lowerping.com program.

I've been forced to get a Webafrica account to be able to connect with lower latencies, with them, the same server im getting 210ms much better than 250ms when playing an online game.

WHY should I pay the same price for something that is lesser than what I signed up for? I'm paying for the bundle that includes a 10mpbs synced line, but I am only getting 8mbps!

I've been using 10mpbs for a long time before I switched to business.

I really hope you guys can help me before I cancel my business with you guys aswel as getting my bother to cancel, I really liked your service!

Philip

Evening

It could be the exchange adjusting to the maximum supported sync - this can change from time to time. I'd like to take a closer look at this though - could you pop me a PM with your DSL username?

 

[KamikaZe_88]

Thank you for quick response I sent you PM now

Philip

 

[Dianysis]

Well i have had the issues before Friday evening. Was helped by someone at critical care - apparently a fault at the exchange leading to congestion. Been told it could take ages for Telkom to repair. Had numerous faults logged with Telkom. Latest being 17ATK240215 - still open.
AH Ticket number - GOF-907-12757.

Phoned Telkom on Saturday was told that they will ask the person in charge of the fault to contact me. Even tried escalating the fault at http://www.telkom.co.za/sites/contactus/emailus&formId=13620481281

AH has given the following suggestions:

- pause your service with Afrihost - although you can only pause for 3 months maximum
- cancel the service, & signup at a later stage, when the exchange has been upgraded - which requires an annual budget by Telkom
- continue to use the service as is, perhaps downgrade to a lower package considering throughput is limited.

None of these suggestions solve anything in my opinion. I am paying for a service and I would like to receive it.

So AH, what may I ask is going to be done about my problem? I don't know who to turn to anymore......

??

Hi AfriGuy.
Can someone from AH please respond to my messages?

 

[KamikaZe_88]

I cant see that my PM has been sent, did you receive Afriguy?

I will try sending from a different browser

Edit: Ive send from a different browser, still not showing as sent, is there any security risks putting my username here?

Philip

 

[Dianysis]

I cant see that my PM has been sent, did you receive Afriguy?

I will try sending from a different browser

Edit: Ive send from a different browser, still not showing as sent, is there any security risks putting my username here?

Philip

Rather wait for AH to respond - rather be safe than sorry. Just my 2 cents worth.....

 

[AfriMan]

I cant see that my PM has been sent, did you receive Afriguy?

I will try sending from a different browser

Edit: Ive send from a different browser, still not showing as sent, is there any security risks putting my username here?

Philip

Definitely don't post your username in a public forum. If your browser is not letting you PM, then drop one of us a mail on mybroadband@afrihost.com.

 

[AfriGuy]

I cant see that my PM has been sent, did you receive Afriguy?

I will try sending from a different browser

Edit: Ive send from a different browser, still not showing as sent, is there any security risks putting my username here?

Philip

I did indeed, replied to you an hour or so ago

 

[AfriGuy]

Hi AfriGuy.
Can someone from AH please respond to my messages?

Sorry for only getting in touch with you now, I've requested Telkom escalate the fault. It's currently pending the assigned tech be dispatched.