Afrihost Business Uncapped Feedback - 2

[Hummercellc]

Wonder how Afrihost would feel if I short-paid for this weekend? Oh wait it's a "best effort service" honestly don't think I want to stick around for much longer here since we will get the same schpiel tomorrow, sorry guys there was a Telkom / emptyN / random other party's fault and we worked really hard at fixing it.

Incidentally it can't be a big enough problem for it to be noted on their site as fokall has changed on it

The latency problem is my biggest concern, with internet solutions I get 8ms local with Mweb 10ms local and Afrihost 35 to 42ms local. Speeds are a tad down at the moment, but I can live with that.

 

[DonaldMickey]

Something I have noticed since Friday, when you guys are saying your internet is unusable, my speeds are the best they have been in weeks. On the flipside, when you guys have said there has been some improvement, then my speeds have slowed down. Like right now, my speeds are awesome for a change.

 

[whatwhat]

Durban seems ****ed

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 7 ms 6 ms 105-236-14-1-esr-lo.mtnbusiness.co.za [105.236.1
4.1]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6

 

[TEXTILE GUY]

Don't be silly electro, the IPC is fine nothing wrong there all peachy, just look at the status page if you don't believe it

Sorry the urge to troll is great when I have spent the entire ****ing day trying to do a 10g download that should have been done in a couple of hours max

PS - It took me a while to post this comment ,,, so my desire to troll is pretty high too.

 

[TEXTILE GUY]

Something I have noticed since Friday, when you guys are saying your internet is unusable, my speeds are the best they have been in weeks. On the flipside, when you guys have said there has been some improvement, then my speeds have slowed down. Like right now, my speeds are awesome for a change.

Must be your turm to have the bandwidth then


Enjoy.

 

[dj2381]

Bleg, that is all.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Beasty1.2>tracert www.gamespot.com

Tracing route to gamespot-www-vip1.phx2.cbsig.net [64.30.228.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 10 ms 105 ms 41.181.221.253
4 * 15 ms 19 ms 41.181.221.254
5 37 ms 118 ms 20 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
6 28 ms 40 ms 17 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 174 ms 157 ms 158 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

8 153 ms 165 ms 171 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 179 ms 172 ms 178 ms 195.50.122.181
10 295 ms 295 ms * ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
11 304 ms * 307 ms ae-1-8.bar1.Phoenix1.Level3.net [4.69.133.29]
12 292 ms 295 ms 310 ms CBS-CORPORA.bar1.Phoenix1.Level3.net [4.53.106.1
66]
13 292 ms 289 ms 301 ms ae0-0.io-phx2-mx480.cnet.com [64.30.227.62]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

[PurSpyk!!]

A mess here as well, this is the rsults form a local test on a 8MB account

Last Result:
Download Speed: 2124 kbps (265.5 KB/sec transfer rate)
Upload Speed: 753 kbps (94.1 KB/sec transfer rate)
Latency: 53 ms
Sunday, 15 March 2015 19:56

damn poor

 

[Grant]

Incidentally it can't be a big enough problem for it to be noted on their site as fokall has changed on it

afrihost & axxess both use mtn
afrihost has become known for being somewhat "economical" with the truth

axxess network status:

 

[electrofreeze]

can we vote somewhere for worst isp of the year with no support after hours

 

[PurSpyk!!]

can we vote somewhere for worst isp of the year with no support after hours

and even when there is support, all you get asked to do is run the same tests and never a fix.

 

[8-BALL]

Who has been stealing mah bit of the interents

 

[hawky358]

and even when there is support, all you get asked to do is run the same tests and never a fix.

^ This. I just gave up.

Using CW backup now. At least I could watch IEM/ESL with CW, AH could not handle twitch on "Mobile" ...

 

[cortexenslaver]

Who has been stealing mah bit of the interents

I seem to be limited to 1.5Mb speeds.... I have had high latency on Cape Town servers since the last IPC debacle. Used to be 9ms, then over 6 month period went to 12ms, and now it is anything from 40ms to 250ms. Strangely, the latency on JHB and international links was unaffected till this past week, where now everything has turned to crap (YET AGAIN)

EDIT: from my tests, the only accounts that seem unaffected are MWEB and Telkom. All my other ISP accounts (WA/VOX/FNB/etc) are struggling a bit too. Cmon AH, tell me it's my exchange again... cmon, I dare ya!

 

[KoolDaffy]

My latest speed test and tracert. Not completely 100 tracert but better than the last two days.

http://www.speedtest.net/result/4216442505.png

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 22 ms 20 ms 22 ms 41.181.221.245
4 61 ms 21 ms 21 ms 41.181.221.246
5 22 ms 25 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 22 ms 20 ms 21 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 245 ms 201 ms 215 ms 41.181.180.10
8 218 ms 231 ms 216 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 204 ms 201 ms 208 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 231 ms 200 ms 200 ms linx-1.init7.net [195.66.224.175]
11 221 ms 237 ms 221 ms r1bas1.core.init7.net [77.109.128.102]
12 264 ms 251 ms 249 ms r1zrh2.core.init7.net [77.109.128.129]
13 228 ms 227 ms 229 ms gw-privatelayer.init7.net [77.109.146.51]
14 * 230 ms * tengigl03p01.edge01.privatelayer.com [46.19.139.
121]
15 220 ms 219 ms 219 ms 31.7.62.194
16 229 ms 231 ms 230 ms 81.17.27.81

Trace complete.

 

[Mypro-D]

afrihost & axxess both use mtn
afrihost has become known for being somewhat "economical" with the truth

axxess network status:
View attachment 199600

I have commented on this on so many occasions. I've cancelled. Enough is enough.

 

[8-BALL]

What I find rather baffling though is how on earth does it take 3 days to investigate with no sign of resolution or cause?!

 

[Hummercellc]

Still seeing horrific performance here, latency is very inconsistent. Ready to pack it in and move on. I gave them the benefit of the doubt last time, but the silence is deafening.. surely Afrihost could get someone to work on the weekend's??

 

[Dion Disco]

So this company sells a majority share to MTN for R500 million plus - but cannot afford to put a handful of staff to monitor the network after hours with regular updates.
It's users must sit it out over the weekend till Monday morning - while the network status indicate "everything is running like a bomb" .
Then on Mon morning Afri Reps will just say "sorry" and come with another spin story.
Why do we put up with this ?

 

[Bryn]

Internet is still rubbish for me. Can't stream anything high quality because my speed is fluctuating between 1.5 and 3Mbps (8Mbit account).

 

[TEXTILE GUY]

So this company sells a majority share to MTN for R500 million plus - but cannot afford to put a handful of staff to monitor the network after hours with regular updates.
It's users must sit it out over the weekend till Monday morning - while the network status indicate "everything is running like a bomb" .
Then on Mon morning Afri Reps will just say "sorry" and come with another spin story.
Why do we put up with this ?

Never thought of it that way before - but yes, makes sense.

Hope the day shift sort this problem out expeditiously, <--------------- means screw the niceties just fix it.