Afrihost Business Uncapped Feedback - 2

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Not open for further replies.
8-BALL said:


C:\Users\Joshua>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.26]
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 9 ms 8 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
3 8 ms 8 ms 8 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 8 ms 9 ms 7 ms 196.35.115.136
5 9 ms 10 ms 8 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
6 160 ms 160 ms 182 ms 168.209.246.66
7 168 ms 166 ms 167 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
8 * * * Request timed out.
9 * * * Request timed out.
10 158 ms 157 ms 167 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 156 ms 161 ms 157 ms 132.185.255.149
12 156 ms 155 ms 155 ms bbc-vip145.telhc.bbc.co.uk [212.58.244.26]

Trace complete.

C:\Users\Joshua>
Click to expand...

Looks like the higher latency is being introduced on our IPC, which isn't cool :(
Could you PM me your DSL username please?
 
Hi, here is my ticket no. ALU-787-31135
Getting abysmal speeds, my line was down for 4 days, Telkom issue, sorted out and now my ADSL is down the crapper.....
 
JesseG said:
Hi, here is my ticket no. ALU-787-31135
Getting abysmal speeds, my line was down for 4 days, Telkom issue, sorted out and now my ADSL is down the crapper.....
Click to expand...

Will follow up on the ticket for you :)

EDIT: Please add more info to the ticket so we can get an idea of what's happening here.
 
AfriGuy said:
Will follow up on the ticket for you :)

EDIT: Please add more info to the ticket so we can get an idea of what's happening here.
Click to expand...

For now it seems to be full speed again but it does drop speed every 10 minutes or so....will update the ticket....
 
Speeds poor, download speeds are half what normally should be. Guessing the changes you'll are looking to make haven't been fully implemented yet?

Afrihost Business Account

Speed test: http://www.speedtest.net/result/4322392316.png

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 88 ms 110 ms 15 ms 41.181.178.6
4 30 ms 15 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 12 ms 16 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 29 ms 22 ms 16 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 209 ms 212 ms 213 ms 41.181.180.10
8 212 ms 208 ms 209 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 215 ms 217 ms 209 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 215 ms 211 ms 216 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 220 ms 211 ms 209 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 203 ms 208 ms 206 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 230 ms 215 ms 210 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 239 ms 239 ms 239 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 242 ms 259 ms 243 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 249 ms 244 ms 253 ms te3-2-0-bb1.buc2.ro.m247.ro [83.217.231.82]
17 * * * Request timed out.
18 556 ms 245 ms 244 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

------------------

Web africa capped account

Speed test: http://www.speedtest.net/result/4322397129.png

C:\Users\Kamal>tracert www.movreel.com

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 39 ms 10 ms 11 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 10 ms 11 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 21 ms 10 ms 9 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 14 ms 10 ms 14 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 179 ms 183 ms 183 ms 168.209.201.85
8 187 ms 189 ms 187 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 190 ms 189 ms 196 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 197 ms 197 ms 196 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 229 ms 228 ms 229 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
12 225 ms 221 ms 223 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
13 220 ms 219 ms 218 ms 91.186.184.6
14 * * * Request timed out.
15 220 ms 222 ms 224 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

Huge difference between speed test and tracert with the two different account.
 
Last edited:
KoolDaffy said:
Speeds poor. Guessing the changes you'll are looking to make haven't been fully implemented yet?

Afrihost Business Account

Speed test: http://www.speedtest.net/result/4322392316.png

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 88 ms 110 ms 15 ms 41.181.178.6
4 30 ms 15 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 12 ms 16 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 29 ms 22 ms 16 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 209 ms 212 ms 213 ms 41.181.180.10
8 212 ms 208 ms 209 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 215 ms 217 ms 209 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 215 ms 211 ms 216 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 220 ms 211 ms 209 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 203 ms 208 ms 206 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 230 ms 215 ms 210 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 239 ms 239 ms 239 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 242 ms 259 ms 243 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 249 ms 244 ms 253 ms te3-2-0-bb1.buc2.ro.m247.ro [83.217.231.82]
17 * * * Request timed out.
18 556 ms 245 ms 244 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

------------------

Web africa capped account

Speed test: http://www.speedtest.net/result/4322397129.png

C:\Users\Kamal>tracert www.movreel.com

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 39 ms 10 ms 11 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 10 ms 11 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 21 ms 10 ms 9 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 14 ms 10 ms 14 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 179 ms 183 ms 183 ms 168.209.201.85
8 187 ms 189 ms 187 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 190 ms 189 ms 196 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 197 ms 197 ms 196 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 229 ms 228 ms 229 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
12 225 ms 221 ms 223 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
13 220 ms 219 ms 218 ms 91.186.184.6
14 * * * Request timed out.
15 220 ms 222 ms 224 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

Huge difference between speed test and tracert with the two different account.
Click to expand...

Not looking good at all, really sorry about this :(
I know we're working really hard on implementing a bunch of changes/ improvements.

Are the results above fairly constant?
 
KoolDaffy said:
Speeds poor. Guessing the changes you'll are looking to make haven't been fully implemented yet?

Afrihost Business Account

Speed test: http://www.speedtest.net/result/4322392316.png

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 88 ms 110 ms 15 ms 41.181.178.6
4 30 ms 15 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 12 ms 16 ms 20 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 29 ms 22 ms 16 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 209 ms 212 ms 213 ms 41.181.180.10
8 212 ms 208 ms 209 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 215 ms 217 ms 209 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 215 ms 211 ms 216 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 220 ms 211 ms 209 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 203 ms 208 ms 206 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 230 ms 215 ms 210 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 239 ms 239 ms 239 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.5
4]
15 242 ms 259 ms 243 ms ae-3.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.2
35]
16 249 ms 244 ms 253 ms te3-2-0-bb1.buc2.ro.m247.ro [83.217.231.82]
17 * * * Request timed out.
18 556 ms 245 ms 244 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

------------------

Web africa capped account

Speed test: http://www.speedtest.net/result/4322397129.png

C:\Users\Kamal>tracert www.movreel.com

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 39 ms 10 ms 11 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 10 ms 11 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 21 ms 10 ms 9 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 14 ms 10 ms 14 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

7 179 ms 183 ms 183 ms 168.209.201.85
8 187 ms 189 ms 187 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 190 ms 189 ms 196 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 197 ms 197 ms 196 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 229 ms 228 ms 229 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
12 225 ms 221 ms 223 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
13 220 ms 219 ms 218 ms 91.186.184.6
14 * * * Request timed out.
15 220 ms 222 ms 224 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.

Huge difference between speed test and tracert with the two different account.
Click to expand...

So strange, I get full speed on everything, but my latency sucks!
You get poor speed but your latency is great :confused:
 
I still have this strange issue with Windows Update, any update no matter the size takes forever to download. Speed tests show everything is running 100%, tracerts doesn't seem to show any issues either. I was busy reinstalling Windows on a few machines over the long weekend, and its a very painful experience having to wait over and hour to download a few mb of updates.
 
AfriGuy said:
Not looking good at all, really sorry about this :(
I know we're working really hard on implementing a bunch of changes/ improvements.

Are the results above fairly constant?
Click to expand...

Yeah they are. From all the tests I've sent for a while now. Keeps showing the same. Sent tests to Afriman last week too. Showing pretty much same results. Web africa speed test much higher than Afrihost Business. Even the traceroutes. Web Africa shows much better.

Beginning of the year Afrihost Business Account was generally showing the same tests as Web Africa. Speeds were rocking. No issues. Only in the last few months has it been an issue.
 
PurSpyk!! said:
I still have this strange issue with Windows Update, any update no matter the size takes forever to download. Speed tests show everything is running 100%, tracerts doesn't seem to show any issues either. I was busy reinstalling Windows on a few machines over the long weekend, and its a very painful experience having to wait over and hour to download a few mb of updates.
Click to expand...

That is pretty odd. Is it just MS updates?
Did you try a Capped account to compare throughput?
 
KoolDaffy said:
Yeah they are. From all the tests I've sent for a while now. Keeps showing the same. Sent tests to Afriman last week too. Showing pretty much same results. Web africa speed test much higher than Afrihost Business. Even the traceroutes. Web Africa shows much better.

Beginning of the year Afrihost Business Account was generally showing the same tests as Web Africa. Speeds were rocking. No issues. Only in the last few months has it been an issue.
Click to expand...

I'm sure things will return to blazingly fast really soon. Trust me, I want this as much as you guys!
 
PurSpyk!! said:
I still have this strange issue with Windows Update, any update no matter the size takes forever to download. Speed tests show everything is running 100%, tracerts doesn't seem to show any issues either. I was busy reinstalling Windows on a few machines over the long weekend, and its a very painful experience having to wait over and hour to download a few mb of updates.
Click to expand...

This ^^ was doing a reinstall last week and had similar results could download full speed but updates would crawl along at next to nothing.

Also worth noting apple updates seemed to be affected too, just crawling along (Yosemite)
 
8-BALL said:
This ^^ was doing a reinstall last week and had similar results could download full speed but updates would crawl along at next to nothing.

Also worth noting apple updates seemed to be affected too, just crawling along (Yosemite)
Click to expand...

Seems like shaping/throttling from the Microsoft servers. Since most people have Windows Updates running automatically in the background, they won't notice ;)
 
8-BALL said:
This ^^ was doing a reinstall last week and had similar results could download full speed but updates would crawl along at next to nothing.

Also worth noting apple updates seemed to be affected too, just crawling along (Yosemite)
Click to expand...

In a way I feel a bit better now, was worried I was the only one complaining about this, no resolution from Afrihost though as to why I am having these issues. This is also a relatively recent issue too.
 
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