Afrihost Business Uncapped Feedback - 2

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Hi AfriGenie. I'm not actively looking through the forums everyday, but it does seem you guys have a problem. Again last night, around 9PM, I had pings way over 150, with speedtests maxing at 8Mbs on my 20meg vdsl line. This morning I'm back to 25 ping, full 20meg. I tried to download the latest ubuntu 15.04 iso image, with a MAX of 135Kb/s. Really, feels like I'm back in 1998.

Please guys, I'm paying close to R2k for my home adsl afrihost account, and I'm not going to accept this. You HAVE to address this issue, or at the very least be transparent with whats happening on your network. Bloody frustrating to look at the network status with green lights everywhere, with a connection that is totally unacceptable, and with a forum of people complaining.



AfriGenie said:
Our Team is pushing hard to get things run as smooth as they have in the past, I cannot reiterate enough how much work is being done in the background, and I am sure that there will be even further improvements in the coming days!
Click to expand...
 
DaBump said:
Hi AfriGenie. I'm not actively looking through the forums everyday, but it does seem you guys have a problem. Again last night, around 9PM, I had pings way over 150, with speedtests maxing at 8Mbs on my 20meg vdsl line. This morning I'm back to 25 ping, full 20meg. I tried to download the latest ubuntu 15.04 iso image, with a MAX of 135Kb/s. Really, feels like I'm back in 1998.

Please guys, I'm paying close to R2k for my home adsl afrihost account, and I'm not going to accept this. You HAVE to address this issue, or at the very least be transparent with whats happening on your network. Bloody frustrating to look at the network status with green lights everywhere, with a connection that is totally unacceptable, and with a forum of people complaining.
Click to expand...

Must be exchange congestion. You know they are not going to do anything with a trace route as well.
 
Well Latency seems to be a constant problem on the MTN network?

1 * * *
2 41.181.221.213 (41.181.221.213) 165.693 ms 146.113 ms 153.493 ms
3 41.181.221.214 (41.181.221.214) 155.812 ms 151.000 ms 152.200 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 150.600 ms 147.427 ms 147.165 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 167.510 ms 148.764 ms 152.535 ms
6 196.44.31.97 (196.44.31.97) 147.024 ms 143.120 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 174.273 ms
7 196.31.220.10 (196.31.220.10) 169.179 ms 141.264 ms 140.336 ms
8 196.31.220.21 (196.31.220.21) 209.685 ms 146.566 ms 157.436 ms
9 196.31.63.202 (196.31.63.202) 193.428 ms 141.097 ms 149.478 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 141.204 ms 145.568 ms 140.354 ms
11 cms-gm.afrihost.com (197.242.144.102) 138.659 ms 137.213 ms 138.278 ms


If I ping the BRAS, it shows my exchange is not congested...

1 155.239.255.250 (155.239.255.250) 3.879 ms 3.862 ms 4.146 ms
 
DaBump said:
Hi AfriGenie. I'm not actively looking through the forums everyday, but it does seem you guys have a problem. Again last night, around 9PM, I had pings way over 150, with speedtests maxing at 8Mbs on my 20meg vdsl line. This morning I'm back to 25 ping, full 20meg. I tried to download the latest ubuntu 15.04 iso image, with a MAX of 135Kb/s. Really, feels like I'm back in 1998.

Please guys, I'm paying close to R2k for my home adsl afrihost account, and I'm not going to accept this. You HAVE to address this issue, or at the very least be transparent with whats happening on your network. Bloody frustrating to look at the network status with green lights everywhere, with a connection that is totally unacceptable, and with a forum of people complaining.
Click to expand...

Really sorry about the slow speeds you're seeing here, I know the current situation is far from ideal :( We're being as transparent as we possibly can, and truly are working super hard on getting things back up to par.

What area are you in?
 
Hummercellc said:
Well Latency seems to be a constant problem on the MTN network?

1 * * *
2 41.181.221.213 (41.181.221.213) 165.693 ms 146.113 ms 153.493 ms
3 41.181.221.214 (41.181.221.214) 155.812 ms 151.000 ms 152.200 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 150.600 ms 147.427 ms 147.165 ms
5 rb-dca-2.za--rb-cr-1.mtnns.net (196.44.31.122) 167.510 ms 148.764 ms 152.535 ms
6 196.44.31.97 (196.44.31.97) 147.024 ms 143.120 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 174.273 ms
7 196.31.220.10 (196.31.220.10) 169.179 ms 141.264 ms 140.336 ms
8 196.31.220.21 (196.31.220.21) 209.685 ms 146.566 ms 157.436 ms
9 196.31.63.202 (196.31.63.202) 193.428 ms 141.097 ms 149.478 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 141.204 ms 145.568 ms 140.354 ms
11 cms-gm.afrihost.com (197.242.144.102) 138.659 ms 137.213 ms 138.278 ms


If I ping the BRAS, it shows my exchange is not congested...

1 155.239.255.250 (155.239.255.250) 3.879 ms 3.862 ms 4.146 ms
Click to expand...

:(
The East does look quite busy this morning. I've been away last week, just want to know if anything got sorted out with the faults we had logged for you?
 
Hummercellc said:
No, everything is still the same. No surprise there....
Click to expand...

Was AfriGenie following things up for you?
Either way, if the fault was a quick fix I'm sure it would have been done by now. I'll do some digging on this today to see if I can get any feedback for you.
 
I'm in george, kingswood golf estate.

I doubt that the exchange is overloaded. I did some tests last night. Some downloads I would get 2.1Mb/s, and some 135Kb/s. If the exchange was overloaded, then all downloads will be borked.

M

AfriGuy said:
Really sorry about the slow speeds you're seeing here, I know the current situation is far from ideal :( We're being as transparent as we possibly can, and truly are working super hard on getting things back up to par.

What area are you in?
Click to expand...
 


tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 14 ms 89 ms 198 ms 41.181.221.253
4 9 ms 44 ms 9 ms 41.181.221.254
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 11 ms 8 ms 8 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 31 ms 30 ms 30 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 29 ms 30 ms 29 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 29 ms 29 ms 29 ms 196.44.31.99
10 29 ms 31 ms 30 ms 196.31.220.6
11 28 ms 29 ms 28 ms 196.31.220.23
12 29 ms 28 ms 31 ms 196.31.63.206
13 33 ms 30 ms 29 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 29 ms 29 ms 31 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

10M Business. CPT although speedtest is identifying JHB also tried both google dns and afrihost, same shtick.
 
DaBump said:
I'm in george, kingswood golf estate.

I doubt that the exchange is overloaded. I did some tests last night. Some downloads I would get 2.1Mb/s, and some 135Kb/s. If the exchange was overloaded, then all downloads will be borked.

M
Click to expand...

That's pretty strange :(
Could you PM me so we can run through some options?
 
8-BALL said:


tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 14 ms 89 ms 198 ms 41.181.221.253
4 9 ms 44 ms 9 ms 41.181.221.254
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 11 ms 8 ms 8 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 31 ms 30 ms 30 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 29 ms 30 ms 29 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 29 ms 29 ms 29 ms 196.44.31.99
10 29 ms 31 ms 30 ms 196.31.220.6
11 28 ms 29 ms 28 ms 196.31.220.23
12 29 ms 28 ms 31 ms 196.31.63.206
13 33 ms 30 ms 29 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 29 ms 29 ms 31 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

10M Business. CPT although speedtest is identifying JHB also tried both google dns and afrihost, same shtick.
Click to expand...

It could just be an incorrect geo IP somewhere, what's the performance like at the moment?
The 3rd hop doesn't look that great :(
 
Yeah latency from the third hop has been all over the place this last weekend indeed it is now showing Lesotho as my location :O

C:\Users\Joshua>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 102 ms 92 ms 47 ms 41.181.221.253
4 9 ms 8 ms 8 ms 41.181.221.254
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 9 ms 9 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 30 ms 30 ms 37 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 31 ms 31 ms 31 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 29 ms 30 ms 30 ms 196.44.31.99
10 29 ms 29 ms 29 ms 196.31.220.6
11 28 ms 29 ms 28 ms 196.31.220.23
12 28 ms 115 ms 27 ms 196.31.63.206
13 61 ms 44 ms 48 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 51 ms 53 ms 59 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.



Local seems to be fine now (except for the latency in the tracert)

But a speedtest to seacom uk is abysmal.



Tracing route to www.bbc.co.uk [46.23.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 49 ms 18 ms 17 ms 41.181.201.93
4 9 ms 8 ms 9 ms 41.181.201.94
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 27 ms 8 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 152 ms 152 ms 153 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 152 ms 152 ms 153 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 * * * Request timed out.
10 153 ms 152 ms 152 ms 83.170.70.238
11 152 ms 152 ms 153 ms 46.23.67.190

Trace complete.
 
8-BALL said:
Yeah latency from the third hop has been all over the place this last weekend indeed it is now showing Lesotho as my location :O

C:\Users\Joshua>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 102 ms 92 ms 47 ms 41.181.221.253
4 9 ms 8 ms 8 ms 41.181.221.254
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 9 ms 9 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 30 ms 30 ms 37 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 31 ms 31 ms 31 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 29 ms 30 ms 30 ms 196.44.31.99
10 29 ms 29 ms 29 ms 196.31.220.6
11 28 ms 29 ms 28 ms 196.31.220.23
12 28 ms 115 ms 27 ms 196.31.63.206
13 61 ms 44 ms 48 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 51 ms 53 ms 59 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.



Local seems to be fine now (except for the latency in the tracert)

But a speedtest to seacom uk is abysmal.



Tracing route to www.bbc.co.uk [46.23.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 49 ms 18 ms 17 ms 41.181.201.93
4 9 ms 8 ms 9 ms 41.181.201.94
5 9 ms 8 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 27 ms 8 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 152 ms 152 ms 153 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 152 ms 152 ms 153 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 * * * Request timed out.
10 153 ms 152 ms 152 ms 83.170.70.238
11 152 ms 152 ms 153 ms 46.23.67.190

Trace complete.
Click to expand...

Maybe try flushing your DNS cache to see if that helps? Or switch over to the Telkom guest account for 30 mins, that should refresh your IP when you re-auth using your Afrihost account.
 
30 min later geo location seems fixed but intl and 3rd hop latency is still not good.






Successfully flushed the DNS Resolver Cache.

C:\Users\Joshua>tracert www.bbc.co.uk

Tracing route to www.bbc.co.uk [46.23.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 389 ms 90 ms 90 ms 41.181.201.93
4 22 ms 8 ms 8 ms 41.181.201.94
5 8 ms 9 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 9 ms 8 ms 8 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 152 ms 152 ms 153 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 152 ms 151 ms 152 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 * * * Request timed out.
10 153 ms 153 ms 152 ms 83.170.70.230
11 152 ms 153 ms 152 ms 46.23.67.190

Trace complete.
 
8-BALL said:
30 min later geo location seems fixed but intl and 3rd hop latency is still not good.






Successfully flushed the DNS Resolver Cache.

C:\Users\Joshua>tracert www.bbc.co.uk

Tracing route to www.bbc.co.uk [46.23.67.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 389 ms 90 ms 90 ms 41.181.201.93
4 22 ms 8 ms 8 ms 41.181.201.94
5 8 ms 9 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
6 9 ms 8 ms 8 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 152 ms 152 ms 153 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
8 152 ms 151 ms 152 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 * * * Request timed out.
10 153 ms 153 ms 152 ms 83.170.70.230
11 152 ms 153 ms 152 ms 46.23.67.190

Trace complete.
Click to expand...

Hhmm, that's not healthy at all :(
What are the results like when using another network?
 


C:\Users\Joshua>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.26]
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 9 ms 8 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
3 8 ms 8 ms 8 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 8 ms 9 ms 7 ms 196.35.115.136
5 9 ms 10 ms 8 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
6 160 ms 160 ms 182 ms 168.209.246.66
7 168 ms 166 ms 167 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
8 * * * Request timed out.
9 * * * Request timed out.
10 158 ms 157 ms 167 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 156 ms 161 ms 157 ms 132.185.255.149
12 156 ms 155 ms 155 ms bbc-vip145.telhc.bbc.co.uk [212.58.244.26]

Trace complete.

C:\Users\Joshua>
 
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