Afrihost Business Uncapped Feedback - 2

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Azure Wrath said:
High LoL ping again tonight.

Afrihost Business Uncapped:



Webafrica Trial account:



So, definitely something fishy on the afrihost account.
Click to expand...

That is way off of where it should be!

Our Team is doing testing specifically with LoL tonight, I'll pass these results on and get their thoughts on it.
 
What does AH/MTN have against streaming ? ... I can download till the cows come home, I can torrent and game and go absolutely crazy with my line ... but streaming ? ... heavens no ... That is not important at all ....
 
Having latency issues tonight on business uncapped:

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.200
2 11 ms 11 ms 10 ms 105-236-5-193-esr-lo.mtnbusiness.co.za [105.236.5.193]
3 209 ms 185 ms 191 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 146 ms 144 ms 144 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 139 ms 137 ms 134 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 169 ms 171 ms 177 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

7 180 ms 201 ms 201 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]

8 175 ms 174 ms 173 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Logged a support ticket hour ago; no responses.
Ticket number. GZR-358-71829
 
Vio said:
Having latency issues tonight on business uncapped:

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.200
2 11 ms 11 ms 10 ms 105-236-5-193-esr-lo.mtnbusiness.co.za [105.236.5.193]
3 209 ms 185 ms 191 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
4 146 ms 144 ms 144 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 139 ms 137 ms 134 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 169 ms 171 ms 177 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

7 180 ms 201 ms 201 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]

8 175 ms 174 ms 173 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Logged a support ticket hour ago; no responses.
Ticket number. GZR-358-71829
Click to expand...

Thank you for posting those results, I've sent that onto our Team to investigate. I've also asked that they look into your ticket request ASAP!
 
CPT

Last Result:
Download Speed: 6183 kbps (772.9 KB/sec transfer rate)
Upload Speed: 778 kbps (97.3 KB/sec transfer rate)
Latency: 286 ms
Jitter: 7 ms
2015/05/25, 9:21:23 PM

JHB

Last Result:
Download Speed: 6175 kbps (771.9 KB/sec transfer rate)
Upload Speed: 719 kbps (89.9 KB/sec transfer rate)
Latency: 299 ms
Jitter: 6 ms
2015/05/25, 9:22:47 PM

Latency is terrible but it seems the MyBB site is taking much longer to load than usual, my first speed test timed out.
 
C:\Windows\System32>tracert www.ign.com

Tracing route to a1005.g.akamai.net [41.181.159.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 130 ms 128 ms 126 ms 41.181.221.253
4 146 ms 100 ms 104 ms 41.181.221.254
5 91 ms 83 ms 78 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 107 ms 104 ms 104 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 103 ms 103 ms 104 ms 196.44.18.19
8 132 ms 134 ms 125 ms 41.181.159.82

Trace complete.

C:\Windows\System32>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 122 ms 171 ms 213 ms 41.181.51.181
4 116 ms 82 ms 82 ms 41.181.51.182
5 125 ms 123 ms 119 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 105 ms 105 ms 103 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 111 ms 117 ms 118 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

8 84 ms 84 ms 82 ms 196.44.0.74
9 134 ms 138 ms 147 ms africainx.cinx.net.za [196.223.22.47]
10 151 ms 151 ms 199 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.13.66]
11 146 ms * 114 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
12 98 ms 100 ms 101 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
13 114 ms 119 ms * row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
14 116 ms 116 ms 113 ms 197.242.89.170

Trace complete.
 
AfriMan said:
Well there's nothing wrong with OSX (some of my best friends use it) but we'd never use such nefarious means to convert people :)

Is the installer not working (connecting) at all, or is it horribly slow?
Click to expand...

It was just going pathetically slow for 30 min.
It did improve!

Also - windows updates are beginning to download!

Did something change your side? I am quite happy with the performance. It hovered around 1-2Mbps for the most part with disconnects still occurring semi-regularly though that could just be my router - will confirm with next build as new modem and router incoming.

Purspyk!! any improvements your side? Hoping your side was improved as well.
 
AfriGenie said:
Thank you for posting those results, I've sent that onto our Team to investigate. I've also asked that they look into your ticket request ASAP!
Click to expand...

Looks like its better now. I didn't get any correspondence though.
 
dj2381 said:
CPT

Last Result:
Download Speed: 6183 kbps (772.9 KB/sec transfer rate)
Upload Speed: 778 kbps (97.3 KB/sec transfer rate)
Latency: 286 ms
Jitter: 7 ms
2015/05/25, 9:21:23 PM

JHB

Last Result:
Download Speed: 6175 kbps (771.9 KB/sec transfer rate)
Upload Speed: 719 kbps (89.9 KB/sec transfer rate)
Latency: 299 ms
Jitter: 6 ms
2015/05/25, 9:22:47 PM

Latency is terrible but it seems the MyBB site is taking much longer to load than usual, my first speed test timed out.
Click to expand...

We're definitely seeing more latency than we'd like in the South and your experience seems pretty consistent with the reports I have for this time last night. All this info is going back to the technical team for them to try and improve this. Our aim is to preserve latency as top priority, so I am sure they'll be working hard to see what can be done :(
 
Mike43110 said:
It was just going pathetically slow for 30 min.
It did improve!

Also - windows updates are beginning to download!

Did something change your side? I am quite happy with the performance. It hovered around 1-2Mbps for the most part with disconnects still occurring semi-regularly though that could just be my router - will confirm with next build as new modem and router incoming.

Purspyk!! any improvements your side? Hoping your side was improved as well.
Click to expand...

We didn't make any changes that I know of. From the time of your post, it would seem like this was around the time that demand died down and latency improved. I would probably guess that this is why things improved :(
 
Vio said:
Looks like its better now. I didn't get any correspondence though.
Click to expand...

Sorry that you didn't get feedback, but glad things are better.

I couldn't find your original message, but you welcome to drop me a PM if you want me to follow up on that :(
 
Mike43110 said:
It was just going pathetically slow for 30 min.
It did improve!

Also - windows updates are beginning to download!

Did something change your side? I am quite happy with the performance. It hovered around 1-2Mbps for the most part with disconnects still occurring semi-regularly though that could just be my router - will confirm with next build as new modem and router incoming.

Purspyk!! any improvements your side? Hoping your side was improved as well.
Click to expand...

I haven't had time to test yet. Odd that they say no changes have been made, but they said they were working on optimising things to improve the Windows downloads. I might have time to test tonight if we have power.
 
PurSpyk!! said:
I haven't had time to test yet. Odd that they say no changes have been made, but they said they were working on optimising things to improve the Windows downloads. I might have time to test tonight if we have power.
Click to expand...

I think we've been optimising general network efficiency, but as far as I know there were no specific changes made to anything directly related to Windows updates.
 
AfriMan said:
I think we've been optimising general network efficiency, but as far as I know there were no specific changes made to anything directly related to Windows updates.
Click to expand...

I hope its better, as the latest Windows 10 version is only available via Windows Update, and if a virus definition file of a couple of kb takes hours, I hate to know how long a few gb will take.
 
HelterSkelter said:
Something broken? Had to switch to another provider to open web pages, on Afrihost get some dns error
Click to expand...

I'm seeing our Support guys chat about this at the moment, we're checking things out at the moment.
Try switch over to Googles DNS in the mean time, that seems to work :)
 
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