Afrihost Business Uncapped Feedback - 2

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i.got~issues said:
Hmmm... confused... AH 1GB is MTN not IS.

I am on a WebAfrica account now as my AH Capped is titsup again... and kids are streaming without death threats... so WebAfrica (IS) is working fine at the moment here in CT.
Click to expand...



Badly worded. My IS account is not working so i switched to AH 1gb and its also broken even though its mtn.
 
What a surprise... Lag.
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |   15 |   15 |    0 |    3 |   43 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |   15 |   15 |   10 |   15 |   26 |   24 |
|                          41.181.221.214 -   10 |   11 |   10 |  106 |  113 |  117 |  108 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -   10 |   11 |   10 |  109 |  125 |  167 |  127 |
|          rb-cr-1.za--rb-dca-2.mtnns.net -    0 |   15 |   15 |   21 |   30 |   49 |   41 |
|      jh-cr-2.za--rb-cr-1.za-b.mtnns.net -    0 |   15 |   15 |  115 |  126 |  148 |  128 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |   15 |   15 |   21 |   37 |   92 |   40 |
|                            google.co.za -    0 |   15 |   15 |   20 |   27 |   46 |   34 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Seriously, if you are going to be part of MTN's network, the network should at least not be composed of 30% faeces.

Honestly thinking of going back to Telkom at this stage. This is exactly what happened to them, and the reps were obviously told "everything will be fine" but in actual fact the network is a sack of crap and hasn't been upgraded in decades.

Also I'm paying nearly double for this and it is simply ****ty 70% of the time.
 
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Update: Tons of packet loss too
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |  516 |  516 |    0 |    1 |   47 |    1 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |  516 |  516 |    8 |   11 |  102 |    8 |
|                          41.181.221.214 -    6 |  431 |  409 |   99 |  118 |  605 |  109 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    3 |  477 |  467 |  101 |  117 |  604 |  111 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |  516 |  516 |   19 |   24 |  130 |   23 |
|      jh-cr-2.za--rb-cr-1.za-b.mtnns.net -    4 |  449 |  432 |  103 |  115 |  224 |  110 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |  516 |  516 |   18 |   27 |  925 |   20 |
|                            google.co.za -    0 |  516 |  516 |   18 |   24 |  921 |   21 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

And speeds suck
 
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Line was running fine-ish earlier today (above 4MB).
Since 9pm it has been less than 2MB.

Contention conshmention....... This issue has been dragging on for over 2 months now at our place.
 
i.got~issues said:
Hmmm... confused... AH 1GB is MTN not IS.

I am on a WebAfrica account now as my AH Capped is titsup again... and kids are streaming without death threats... so WebAfrica (IS) is working fine at the moment here in CT.

EDIT:

Here... quick tracert to Google... for what is might be worth;

Code: 
[B][U]WEBAFRICA[/U][/B]

C:\>tracert www.google.com

Tracing route to www.google.com [74.125.233.16]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    10 ms     8 ms     9 ms  cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
  3    31 ms    32 ms    40 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4     8 ms    13 ms    25 ms  196.35.115.136
  5    12 ms     8 ms     8 ms  168.209.6.13
  6    13 ms     8 ms     8 ms  168.209.6.12
  7    23 ms    24 ms    23 ms  168.209.100.101
  8    23 ms    23 ms    24 ms  196.26.0.130
  9    24 ms    24 ms    24 ms  72.14.205.16
 10    24 ms    25 ms    24 ms  72.14.237.239
 11    24 ms    24 ms    23 ms  jnb01s07-in-f16.1e100.net [74.125.233.16]

Trace complete.

[B][U]AXXESS[/U][/B]

C:\>tracert www.google.com

Tracing route to www.google.com [74.125.233.113]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     8 ms     9 ms     8 ms  41.181.54.85
  3    10 ms    21 ms     8 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  4    49 ms    44 ms    43 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
  5    11 ms    10 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   152 ms   208 ms   153 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
  7   157 ms   193 ms   158 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
  8   176 ms   151 ms   152 ms  rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]
  9   154 ms   172 ms     *     209.85.255.76
 10   170 ms   170 ms   172 ms  66.249.95.9
 11   171 ms   170 ms   170 ms  72.14.239.129
 12   171 ms   170 ms   170 ms  jnb01s08-in-f17.1e100.net [74.125.233.113]

Trace complete.
[B]
[U]AFRIHOST[/U][/B]

C:\>tracert www.google.com

Tracing route to www.google.com [74.125.230.80]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     8 ms   199 ms    26 ms  41.181.54.85
  3    49 ms    12 ms    13 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]
  4    75 ms    80 ms    74 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
  5     8 ms     8 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6   152 ms   152 ms   151 ms  ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]
  7   151 ms   151 ms   151 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
  8   161 ms   151 ms   151 ms  rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.13]
  9   153 ms   163 ms   152 ms  209.85.255.76
 10   152 ms   152 ms   152 ms  72.14.238.21
 11   152 ms   154 ms   151 ms  lhr14s23-in-f16.1e100.net [74.125.230.80]

Trace complete.
Click to expand...

hmmmm... interesting. Note how both Axxess and Afrihost are routed AND authenticated by the exact same MTN servers/IP addresses?

So much for having different, or managing their own respective networks separately :confused:
Maybe this is why the "negotiations" took so long???? Maybe it was a 4-way decision that had to be reached between AH, Axxess, MTN and Telkom????
...I seeeeeeee..... de plot tickens :p

EDIT: Me thinks we are "contending" for the same overall IPC as Axxess clients :erm:
 
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Bursty-dude said:
Line was running fine-ish earlier today (above 4MB).
Since 9pm it has been less than 2MB.

Contention conshmention....... This issue has been dragging on for over 2 months now at our place.
Click to expand...

No, it is congestion, they just haven't done a single ****ing thing good about it.
 
Back to normal this morning. Guess everyone's overnight downloads finished. Durban IPC needs some serious work, Afrihost/MTN.
 
And another weekend where Afrihost is earning every award. Playstation Network has been inaccessible for the last 3 hours. Last 3 days, playing Destiny resulted in frequent disconnects. VPN connection to the data-centre drops every 10 minutes. Tunnel connection to Oracle database server times out. Remote desktop connections are suddenly disconnecting.

So pretty much any real-time connectivity is bloody broken. Yes, great, downloads work perfectly fine, but when one picks a business uncapped product, I do not expect these type of issues. @Afrihost: You should really ensure that your business customers get the service they pay for. I doubt I would have had that many issues with any other ISP at this point in time.

Anyone got any recommendations? Moving back to Telkom or any other ISP?
 
MagicDude4Eva said:
And another weekend where Afrihost is earning every award. Playstation Network has been inaccessible for the last 3 hours. Last 3 days, playing Destiny resulted in frequent disconnects. VPN connection to the data-centre drops every 10 minutes. Tunnel connection to Oracle database server times out. Remote desktop connections are suddenly disconnecting.

So pretty much any real-time connectivity is bloody broken. Yes, great, downloads work perfectly fine, but when one picks a business uncapped product, I do not expect these type of issues. @Afrihost: You should really ensure that your business customers get the service they pay for. I doubt I would have had that many issues with any other ISP at this point in time.

Anyone got any recommendations? Moving back to Telkom or any other ISP?
Click to expand...

ALL ISP's are crap at the moment... even my VOX Fat Pipe is up the creek without a paddle. Local speeds are good, but international is limited to 100kB/s on a 10Mb line.

AH is all over the place... still getting frequent timeouts with NO through put at all.... when will this end?
 
There seem to be major issues with all my ISP accounts (except MWEB). Throughput is in the toilet, especially international.

I am starting to suspect that even though some ISP are to blame, Telkom is the one common denominator. I think their new policy of enforcing their FUP has had a blanket effect on ALL accounts and ISP's, not just their clients. Maybe someone made a stuff-up and thought it might be cool the enforce the FUP on the user LINES, as opposed to their ISP accounts?

...this might explain the sorry state of internet at the moment? I can't see how every ISP in the country is all of a sudden experiencing massive up-take and contention at the same time.
 
Gaming is nearly impossible. Getting pings of 1000+ms on average in Diablo 3. Tested both Axxess and Afrihost and they are equally bad so something on the MTN network must be messed up.
 
cortexenslaver said:
There seem to be major issues with all my ISP accounts (except MWEB). Throughput is in the toilet, especially international.

I am starting to suspect that even though some ISP are to blame, Telkom is the one common denominator. I think their new policy of enforcing their FUP has had a blanket effect on ALL accounts and ISP's, not just their clients. Maybe someone made a stuff-up and thought it might be cool the enforce the FUP on the user LINES, as opposed to their ISP accounts?

...this might explain the sorry state of internet at the moment? I can't see how every ISP in the country is all of a sudden experiencing massive up-take and contention at the same time.
Click to expand...

Let's not blame Telkom for ISP issues.
 
cortexenslaver said:
There seem to be major issues with all my ISP accounts (except MWEB). Throughput is in the toilet, especially international.

I am starting to suspect that even though some ISP are to blame, Telkom is the one common denominator. I think their new policy of enforcing their FUP has had a blanket effect on ALL accounts and ISP's, not just their clients. Maybe someone made a stuff-up and thought it might be cool the enforce the FUP on the user LINES, as opposed to their ISP accounts?

...this might explain the sorry state of internet at the moment? I can't see how every ISP in the country is all of a sudden experiencing massive up-take and contention at the same time.
Click to expand...

You're pointing the finger in the wrong direction. I am pretty sure that in the case of AH the fact that they are ordering more capacity means that their current capacity was saturated or else they would be blaming Telkom publicly as all ISPs do when they're not getting what they paid for.
 
Crusader said:
Gaming is nearly impossible. Getting pings of 1000+ms on average in Diablo 3. Tested both Axxess and Afrihost and they are equally bad so something on the MTN network must be messed up.
Click to expand...

Or (as explained by AH) "optimisation" is in place which in other words means other protocols (such as HTTP) are being prioritised over your gaming traffic. I would call this shaping but AH seems to think it's not.
 
Hi,
I dont know... but i seem to be very lucky... I'm am on the 4mb uncapped business account, and i have NZB's downloading all day on and night on p443.. and it seems to stay at 390-410k/s for most of the time... there may be an hour or 3 in the day when it drops to 150-250, but I'm ok with that for the moment. Perhaps its my exchange that is just running smoothly for the last month of 2....
 
quovadis said:
You're pointing the finger in the wrong direction. I am pretty sure that in the case of AH the fact that they are ordering more capacity means that their current capacity was saturated or else they would be blaming Telkom publicly as all ISPs do when they're not getting what they paid for.
Click to expand...

Nobody is taking the blame away from AH... I am the first to lay blame at their doorstep (where it usually belongs), but there have been times where ALL my ISP accounts have been just as poor (especially international). Let me not get into the shaping that is NOT happening (sarcasm).
 
cortexenslaver said:
Nobody is taking the blame away from AH... I am the first to lay blame at their doorstep (where it usually belongs), but there have been times where ALL my ISP accounts have been just as poor (especially international). Let me not get into the shaping that is NOT happening (sarcasm).
Click to expand...

I wish you weren't right but every thread here proves it. It is VERY strange that every ISP has gone to hell at once and enforced unhealthy "optimization" systems even on accounts advertised as unshaped. I myself have been looking to jump ship from Axxess for example, but see trouble everywhere else as well.
 
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