Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
I'm really not sure, any further updates around the POC stuff or the current network will be communicated when available.
Click to expand...

So I guess till then we either cancel our accounts or accept the poor performances till it gets fixed.
 
icecoder said:
Hi Afriguy,

Please have a look at this issue here:
Webafrica speedtest (flying)
http://www.speedtest.net/my-result/4484284462
afrihost speed test (snail pace)
http://www.speedtest.net/my-result/4484224483

I am on a uncapped 20 mbps business account. This cannot be right? Why pay for a business account if there is no redundancy. This support issue has been ungoing for a few weeks now.
Click to expand...

Those tests seem severely bad though :(
While the performance may (and is currently) taking a dip it shouldn't be rendering your line useless.

Have you run any tests with our team?
 
KoolDaffy said:
So I guess till then we either cancel our accounts or accept the poor performances till it gets fixed.
Click to expand...

We're doing our best to offer the best possible experience to everyone. I know that's not what you want to hear, but that's all I can say for now.
I'm confident that things will improve.
 
AfriGuy said:
We're doing our best to offer the best possible experience to everyone. I know that's not what you want to hear, but that's all I can say for now.
I'm confident that things will improve.
Click to expand...

I accept that you'll are but still doesn't make things any less frustrating for us.
 
JesseG said:
This is nonsense, all we get is, can't tell you when....
Absurd, won't be with AH for long, time to start scouting....
Click to expand...

I really wish I could give you guys timeframes, I'm afraid they're simply not available yet.
We'll communicate any updates/ changes as soon as they're available.
 
Performance is really bad again today. I had to rather embarrassingly excuse myself from a very important Skype conference call to switch over to Telkom. Was sitting at 300ms latency on Skype technical info. After switching to Telkom all was fine.

Current trace:
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 3 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 114 ms 111 ms 108 ms 41.181.221.254
4 97 ms 94 ms 94 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 77 ms 75 ms 112 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 83 ms 71 ms 67 ms 196.44.31.106
7 92 ms 96 ms 101 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 94 ms 89 ms 87 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 84 ms 80 ms 90 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
10 75 ms 66 ms 63 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 99 ms 95 ms 88 ms 196.28.178.66
12 95 ms 84 ms 85 ms cte-core-sw2.vwol.net [196.41.144.35]
13 58 ms 58 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
standerr said:
Performance is really bad again today. I had to rather embarrassingly excuse myself from a very important Skype conference call to switch over to Telkom. Was sitting at 300ms latency on Skype technical info. After switching to Telkom all was fine.

Current trace:
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 3 ms <1 ms wall.exa [10.0.0.254]
2 6 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 114 ms 111 ms 108 ms 41.181.221.254
4 97 ms 94 ms 94 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 77 ms 75 ms 112 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 83 ms 71 ms 67 ms 196.44.31.106
7 92 ms 96 ms 101 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 94 ms 89 ms 87 ms 1122.te0-0-0.cpt-pr-1.optinet.net [196.28.178.141]
9 84 ms 80 ms 90 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
10 75 ms 66 ms 63 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 99 ms 95 ms 88 ms 196.28.178.66
12 95 ms 84 ms 85 ms cte-core-sw2.vwol.net [196.41.144.35]
13 58 ms 58 ms 57 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Really sorry about that, we are seeing additional latency from our end :(
We're working on normalising things as best we can.
 
speeds are going down he crapper again
every time the latency goes lower the speed drops
whats up?
 
Last edited:
AfrGuy please look into my account - I have had multiple disconnects in the last few days. Sending a pm.
 
Dianysis said:
AfrGuy please look into my account - I have had multiple disconnects in the last few days. Sending a pm.
Click to expand...

Thinks it's a network issue and not an isolated one.....
I get no throughput for like 2 mins, it's been happening quite a bit in the last few days....
 
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