Afrihost Business Uncapped Feedback - 2

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JesseG said:
Thinks it's a network issue and not an isolated one.....
I get no throughput for like 2 mins, it's been happening quite a bit in the last few days....
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Network issues are definitely there, always good to trend in the details though :)
 
I've given up trying to get decent service. All I can do is just wait. AH is slacking, and all other ISP's suck so much...

I really hope your POS is going to work..

Edit: POC*
 
Draciuz said:
I've given up trying to get decent service. All I can do is just wait. AH is slacking, and all other ISP's suck so much...

I really hope your POS is going to work..

Edit: POC*
Click to expand...

The last thing we're doing is slacking :) I assure you, there's lots of blood, sweat and tears going on in the background.
 
AfriGuy said:
The last thing we're doing is slacking :) I assure you, there's lots of blood, sweat and tears going on in the background.
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AH can convince me by being more proactive; I.E. creating solution BEFORE the problem occurs. In this case, less is not more.

I still find it strange that there is no front page news article on MyBB about AH's bandwidth issues, and still no email about the issue to business clients. Or, am I asking too much?
 
Draciuz said:
AH can convince me by being more proactive; I.E. creating solution BEFORE the problem occurs. In this case, less is not more.

I still find it strange that there is no front page news article on MyBB about AH's bandwidth issues, and still no email about the issue to business clients. Or, am I asking too much?
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There was an article around this last week, as well as up to date notifications via our noticeboard. I've linked both below :)

http://mybroadband.co.za/news/adsl/130712-massive-afrihost-adsl-problems.html
https://www.afrihost.com/site/network_status?src=website_nav#tabs
 
AfriGuy said:
There was an article around this last week, as well as up to date notifications via our noticeboard. I've linked both below :)

http://mybroadband.co.za/news/adsl/130712-massive-afrihost-adsl-problems.html
https://www.afrihost.com/site/network_status?src=website_nav#tabs
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Wow, this article couldn't of lasted more than a few hours. I spam MyBB on a daily basis and never saw this once.

This entire experience is just so frustrating... This tells enough. http://mybroadband.co.za/news/adsl/131126-best-adsl-isp-in-south-africa-4.html

Axxess is looking mighty attractive these days. Funny how they are ALSO on the MTN network..
 
@Afriguy - can someone pls follow up - on Saturday I was told that I get feedback by COB regarding pro-rated refund:

Ticket ID: PTK-562-44862
Subject: Cancellation of 10mbps business ADSL service
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Should I not hear from anyone regarding a refund by COB tomorrow, I will just cancel the last two month of credit card charges with the bank for non-delivery of service (which my ticket history and monitoring will show).
 
@Afriguy

My speeds have gone a bit pear shaped, in the last 3 hours. Did not have any problems for a long time.

Trace route:

PS C:\Users\HomePC> tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 32 ms 10 ms 46 ms 41.181.178.6
4 35 ms 20 ms 13 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
5 29 ms 11 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 67 ms 63 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
7 51 ms 34 ms 29 ms 41.181.180.10
8 46 ms 43 ms 25 ms 196.44.0.72
9 * * * Request timed out.
10 58 ms 41 ms 75 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.13.66]
11 109 ms 30 ms 128 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
12 98 ms 161 ms 62 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
13 * * * Request timed out.
14 1596 ms 294 ms 194 ms 197.242.89.170

Trace complete.

4484791582.png

Any Help?

Edit: This is on a 6MB line
 
MagicDude4Eva said:
@Afriguy - can someone pls follow up - on Saturday I was told that I get feedback by COB regarding pro-rated refund:



Should I not hear from anyone regarding a refund by COB tomorrow, I will just cancel the last two month of credit card charges with the bank for non-delivery of service (which my ticket history and monitoring will show).
Click to expand...

The ticket is in our Management queue, someone will revert with feedback shortly.
 
MonkeysUncle said:
@Afriguy

My speeds have gone a bit pear shaped, in the last 3 hours. Did not have any problems for a long time.

Trace route:

PS C:\Users\HomePC> tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 32 ms 10 ms 46 ms 41.181.178.6
4 35 ms 20 ms 13 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
5 29 ms 11 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 67 ms 63 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
7 51 ms 34 ms 29 ms 41.181.180.10
8 46 ms 43 ms 25 ms 196.44.0.72
9 * * * Request timed out.
10 58 ms 41 ms 75 ms CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.13.66]
11 109 ms 30 ms 128 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
12 98 ms 161 ms 62 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
13 * * * Request timed out.
14 1596 ms 294 ms 194 ms 197.242.89.170

Trace complete.

View attachment 231772

Any Help?

Edit: This is on a 6MB line
Click to expand...

Looks like you're being affected by our current issues :(
Our team are working hard on normalising this.
 
Anyone else's getting progressively worse? Can barely even browse at the moment.
 
KoolDaffy said:
Anyone else's getting progressively worse? Can barely even browse at the moment.
Click to expand...

No, not here for me, it has got progressively better...But it always does towards the evening, just the day time use is really sluggish
 
Dianysis said:
Yip. Tonight is absolutely terrible for me.
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During the day was bad but now it's infinitely worse. Takes almost a minute for almost any website to load. Downloads going at about 10-20kbps on 6mbps line.
 
You all had the opportunity to cancel last month yet you stayed. Why?
 
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