Afrihost Business Uncapped Feedback - 2

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arni1954 said:
This year beside June July there was NO one month without issues . It's OK people get what they paid for .
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I don't think any ISP can have absolutely no issues, especially one that is growing as fast as we are. What matters to most of our clients is that we are open and as pro-active as possible and they feel that they have a better overall experience with us. You are always free to make your own choice, and I respect that choice, but I think it's only fair to respect the choices of others, whether you agree or not. It doesn't in any way impair your ability to make yours.
 
Rickster said:
For people like me who have low speed business accounts (1-2meg) we see no issues. I get full speed any time of the day. I think when you start to go higher speeds it struggles.
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It's very possible, or perhaps just less noticeable on smaller accounts. It's really difficult to predict because it's going according to demand and not set rules we can control or predict.
 
Rohan said:
Thing is you are hoping the upgrades will take place at the end of the month...but if I don't cancel my account before the 25th, I am locked in for another month.
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You can reactivate your account if you cancel before the 25th before the end of the month, if you are not wanting to risk that the upgrade is longer than expected. It's completely your choice. I'm sure that they will be, but I also can't make you a guarantee, so it's really your choice.

You can PM me if you'd like to discuss further :)
 
I cannot authenticate for the passed 2 days - and when i call the Support desk, all i get is "we will recreate your port - restart router and give it 30mins" - anyways hoping this evening when i get home it'll be the last call i give before i have connection again.
 
Pogoct said:
I cannot authenticate for the passed 2 days - and when i call the Support desk, all i get is "we will recreate your port - restart router and give it 30mins" - anyways hoping this evening when i get home it'll be the last call i give before i have connection again.
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Drop me a PM. Not sure which area you are in but there are some Telkom outages happening at the moment. Otherwise it could be a line fault. On the general network side we're not experiencing any authentication problems :(
 
I'm in Cape Town area...Milnerton actually... last time i spoke, the guy said there are no faults nor outages that side....i am by no means angry or irate, i generally have a pleasant experience with help-desk and i understand that no business is without errors or faults....that is how we learn.

Hopefully it could be a simple thing to fix -
 
Afriman,

What is the Durban IPC siting at capacity wise?
You guys use to publish this information, and it use to be 2Gbps last time I checked.

It would be interesting to see what each IPC has capacity wise....
 
Hummercellc said:
Afriman,

What is the Durban IPC siting at capacity wise?
You guys use to publish this information, and it use to be 2Gbps last time I checked.

It would be interesting to see what each IPC has capacity wise....
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I remember we did used to have the capacities per region, I'll see if we can get an updated page for this :)
 
Rohan said:
Thing is you are hoping the upgrades will take place at the end of the month...but if I don't cancel my account before the 25th, I am locked in for another month.
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Just cancel it. If it comes right just subscribe again. It is pro-rate so you won't get messed around for joining mid-month.

It's really not such a big deal to move ISPs.
 
whatwhat said:
Just cancel it. If it comes right just subscribe again. It is pro-rate so you won't get messed around for joining mid-month.

It's really not such a big deal to move ISPs.
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Pausing the account is probably less admin :)
 
AfriGuy said:
Pausing the account is probably less admin :)
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I canceled the account in my client zone control panel about 2 weeks ago. So it should be canceled after the 25th. I'm moving on at the end of the month unless the issues are fixed before then. Not paying 100% for something that I am only getting 10% of.
 
Rohan said:
I canceled the account in my client zone control panel about 2 weeks ago. So it should be canceled after the 25th. I'm moving on at the end of the month unless the issues are fixed before then. Not paying 100% for something that I am only getting 10% of.
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Sorry to see you go, although I can understand the reasoning.
Best of luck going forward :)
 
@afriguy, youtube streaming at 1080p is buffering....sometimes if I reload the page it sort itself out but other times it won't....
Also, if set the quality to auto then it chooses 720p instead of 1080p....
something must be up with the connection....
 
JesseG said:
@afriguy, youtube streaming at 1080p is buffering....sometimes if I reload the page it sort itself out but other times it won't....
Also, if set the quality to auto then it chooses 720p instead of 1080p....
something must be up with the connection....
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It could be due to the overall throughput, if you've been able to streaming full HD previously you'll be able to once our upgrades are on board.

Edit Sorry, I see you're in DBN - shouldn't be any issues with streaming, the upgrades have already been implemented there.
 
Sorry to say I just cancelled my subscription.
Due to poor service delivery.

My T&C's apply.
 
AfriGuy said:
It could be due to the overall throughput, if you've been able to streaming full HD previously you'll be able to once our upgrades are on board.

Edit Sorry, I see you're in DBN - shouldn't be any issues with streaming, the upgrades have already been implemented there.
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Okay, so now what's the next line of action?
 
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