Afrihost Business Uncapped Feedback - 2

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What are your guys gateways for your business versus capped accounts.

The gateway should be the first hop after your router.

Example: (105.236.3.129 being my capped accounts gateway)

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 6 ms 6 ms 105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.3.129]

Here are my respective results on capped and business:

105.236.3.129 - Cappped
196.7.106.11 - Business

Im assuming the gateways would be different for each region. I am in Pretoria.

I am trying to establish a pattern for the performance because it seems we are getting no where with Afrihost.

Is always the same old crap... run speed tests, share tracerts and "our team are working on the issues" bla bla bla.

I would also love to see a tracert from a client running a business account within the Pretoria area that is performing to its full potential.
 
Also cancelled. Unfortunetly I have to wait until the end of the month as I requested the cancellation after the 25th of last month :/

Use to love them but their service (Not even talking about the terrible speeds I'm getting) is getting worse.. Whenever I submit support tickets I get hectic "generic" responses. Even after I beg them to read the email and respond accordingly. I even number my requests so that everything is detailed.

Anyway, I will be back should things change for the better.
 
bdvtheone said:
What are your guys gateways for your business versus capped accounts.

The gateway should be the first hop after your router.

Example: (105.236.3.129 being my capped accounts gateway)

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 6 ms 6 ms 105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.3.129]

Here are my respective results on capped and business:

105.236.3.129 - Cappped
196.7.106.11 - Business

Im assuming the gateways would be different for each region. I am in Pretoria.

I am trying to establish a pattern for the performance because it seems we are getting no where with Afrihost.

Is always the same old crap... run speed tests, share tracerts and "our team are working on the issues" bla bla bla.

I would also love to see a tracert from a client running a business account within the Pretoria area that is performing to its full potential.
Click to expand...

Capture.JPG

I have just a business account so here is my gateway: 105.236.170.50 I am located in Honeydew Roodepoort.
My DNS is set to automatically get from ISP. My line is synched to 2 Mbps which is correct.
Speedtest show line performance is around 1.5 Mbps with a 17ms ping time.

Yet...I cannot stream without frustration!
 
Last edited:
What happens at roundabout 12 to business uncapped users?

Last Result:
Download Speed: 3157 kbps (394.6 KB/sec transfer rate)
Upload Speed: 388 kbps (48.5 KB/sec transfer rate)
Latency: 261 ms
05 November 2014 at 12:16:30 AM SAST
Click to expand...

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 2.322 ms 0.211 ms 0.176 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 283.911 ms 468.950 ms 460.653 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 481.998 ms 161.983 ms 187.210 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 308.342 ms 400.861 ms 423.300 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 456.086 ms 491.183 ms 498.396 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 495.660 ms 511.024 ms 552.704 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 525.585 ms 468.795 ms 186.797 ms
8 rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137) 205.711 ms 239.671 ms 132.058 ms
9 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 45.072 ms 35.818 ms 35.659 ms
10 * * *
11 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 511.722 ms !X 519.367 ms !X *
Click to expand...

And no it's can't be an exchange issue
Here's the capped account

Last Result:
Download Speed: 3445 kbps (430.6 KB/sec transfer rate)
Upload Speed: 404 kbps (50.5 KB/sec transfer rate)
Latency: 19 ms
05 November 2014 at 12:23:24 AM SAST
Click to expand...

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 0.468 ms 0.241 ms 0.195 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 46.928 ms 18.174 ms 9.575 ms
3 ipc-recieve-rb-3a.za.mtnbusiness.net (41.181.178.77) 13.114 ms 13.787 ms 13.494 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 16.137 ms 14.337 ms 13.729 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 14.106 ms 13.337 ms 13.709 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 13.268 ms 12.844 ms 13.111 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 14.760 ms 14.040 ms 14.206 ms
8 rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137) 14.884 ms 14.930 ms 14.210 ms
9 wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 37.492 ms 37.233 ms 37.729 ms
10 * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 37.021 ms !X *
11 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za (196.43.11.30) 36.990 ms !X
Click to expand...

I cannot imagine this is normal:confused:
 
bdvtheone said:
What are your guys gateways for your business versus capped accounts.

The gateway should be the first hop after your router.

Example: (105.236.3.129 being my capped accounts gateway)

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 6 ms 6 ms 105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.3.129]

Here are my respective results on capped and business:

105.236.3.129 - Cappped
196.7.106.11 - Business

Im assuming the gateways would be different for each region. I am in Pretoria.

I am trying to establish a pattern for the performance because it seems we are getting no where with Afrihost.

Is always the same old crap... run speed tests, share tracerts and "our team are working on the issues" bla bla bla.

I would also love to see a tracert from a client running a business account within the Pretoria area that is performing to its full potential.
Click to expand...

Odd how I am getting a time out on hop 2 and was told this is an exchnage issue, yet telkom hjave done tests and there are no issues. In the morning the speed seems fine, but at 07:00 it goes to crap again. Alos get asked to run tests continually ( I cant tdo tests all day), and then critical care think I am complaining about a toptally different issue, accounts argue that there have been no network issues, seems like one big mess. Too many people not knowing what the next one is doing.
 
3 Dropped connections already since 5:30am, what did you guys fix in the south? browsing is deadly slow along with youtube videos that just stop loading halfway through, downloads are 1/10th line speed, please fix your network in the south before I cancel, I am patient but this is getting ridiculous now.
 
Well I did two tests this morning:

On the Ookla Speedtest App for Android using the Randburg Telkom SA (SAIX) server at 6:20 this morning:

Download: 0,31 mbps
Upload: 0,44 mpbs
Ping: 44 seconds

From www.saix.net using my laptop at 6:30 this morning:

Download Speed: 1546 kbps (193.3 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)
Latency: 74 ms
Wed Nov 5 06:30:34 2014

:(:confused:
 
Trying Youtube this morning is a pain in the butt!! Look at the below screenshot showing the bandwidth usage. It is pathetic man!!

YouTube.jpg

Trace Route looking better, but can't stream at 480p this morning..

Code: 
C:\Users>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.233.0]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     8 ms     8 ms     8 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4     9 ms     8 ms     8 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     8 ms     9 ms     8 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6     8 ms     7 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   206 ms   206 ms   208 ms  google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
  8   190 ms   190 ms   190 ms  209.85.255.76
  9   187 ms   187 ms   187 ms  66.249.95.9
 10   188 ms   188 ms   188 ms  72.14.237.239
 11   197 ms   187 ms   187 ms  jnb01s07-in-f0.1e100.net [74.125.233.0]

Trace complete.
 
PurSpyk!! said:
Odd how I am getting a time out on hop 2 and was told this is an exchnage issue, yet telkom hjave done tests and there are no issues. In the morning the speed seems fine, but at 07:00 it goes to crap again. Alos get asked to run tests continually ( I cant tdo tests all day), and then critical care think I am complaining about a toptally different issue, accounts argue that there have been no network issues, seems like one big mess. Too many people not knowing what the next one is doing.
Click to expand...

I've heard the new exchanges do this and is not a problem but normal for that particular type of exchange.

So pretty much ignore that, and focus on the ISP.
 
I34z1k said:
I almost feel as though I'm being shaped.. I can't stream 360p (or 1500kbps), but if I download a video (or p2p for that fact) I get 400kB/s. So strange?
Click to expand...

Sounds like the latency isn't 100% stable, do you have any tests that I can look at?
 
bdvtheone said:
What are your guys gateways for your business versus capped accounts.

The gateway should be the first hop after your router.

Example: (105.236.3.129 being my capped accounts gateway)

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 6 ms 6 ms 105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.3.129]

Here are my respective results on capped and business:

105.236.3.129 - Cappped
196.7.106.11 - Business

Im assuming the gateways would be different for each region. I am in Pretoria.

I am trying to establish a pattern for the performance because it seems we are getting no where with Afrihost.

Is always the same old crap... run speed tests, share tracerts and "our team are working on the issues" bla bla bla.

I would also love to see a tracert from a client running a business account within the Pretoria area that is performing to its full potential.
Click to expand...

This is very odd, do you have comparison traceroutes that I can look at?
The 105 IP is definitely ours, if I run a reverse dig on the 196 IP it doesn't resolve to us - are you using our DNS servers?

Code: 
; <<>> DiG 9.8.3-P1 <<>> -x 196.7.106.11
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 19200
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;11.106.7.196.in-addr.arpa.	IN	PTR

;; AUTHORITY SECTION:
106.7.196.in-addr.arpa.	10800	IN	SOA	ns1.iafrica.com. dns-admin.uunet.co.za. 2014110500 21600 3600 3000000 86400

;; Query time: 40 msec
;; SERVER: 10.191.7.254#53(10.191.7.254)
;; WHEN: Wed Nov  5 07:58:37 2014
;; MSG SIZE  rcvd: 115
 
Hi Afriguy,
Any feedback on my problem with critical care?
QGE-187-92016
 
b1scu1t said:
What happens at roundabout 12 to business uncapped users?





And no it's can't be an exchange issue
Here's the capped account





I cannot imagine this is normal:confused:
Click to expand...

Very strange results here, do you have a static IP setup on your Business account?
 
PurSpyk!! said:
Odd how I am getting a time out on hop 2 and was told this is an exchnage issue, yet telkom hjave done tests and there are no issues. In the morning the speed seems fine, but at 07:00 it goes to crap again. Alos get asked to run tests continually ( I cant tdo tests all day), and then critical care think I am complaining about a toptally different issue, accounts argue that there have been no network issues, seems like one big mess. Too many people not knowing what the next one is doing.
Click to expand...

Did you manage to run the tests last night?
 
juBa said:
Use to love them but their service (Not even talking about the terrible speeds I'm getting) is getting worse.
Click to expand...

Oscar .... Dont know who this guy is at AH, but he seems to be the guy who gets things done .... give credit where its due.
Impressed with Oscar

Lets hope he sorts my issue out.
 
Vinaduro said:
I have a theory here, now bear with me for a bit...

I think that Afrihost is purposefully throttling their top users due to the following:

1. They advertise that their "business" accounts are not throttled, so they can't admit it.
2. They are bleeding money due to their high usage users (that they brag about so openly), so MTN has told them to cut it down.
3. They can't tell their users to cut down, so they are manufacturing fake issues.
4. This gets the high end users to jump ship, and they never have to admit that they caused it on purpose.

The reason I believe this is, because when I dial up with another Afrihost account, I get my full bandwidth, but with my own, I can barely do a speed test. I mean, the speed test fails every now and then.

This is just a sly way for them to get rid of their top users.

Screw you Afrihost, I will complain every time my internet slows down, and you will sort it out every time.
Click to expand...

This isn't the case at all, no throttling exists on our network. Period.
No shaping is being applied to Business/ Capped either.

Do you have any results that I can look at?
 
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