Afrihost Business Uncapped Feedback - 2

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I have noticed something.
I could be wrong.
All you guys getting poor throughput when opening speedtest.net does is say "MTN SA" or "MTN Business" as the carrier?
I have noticed that capped accounts always say "MTN Business" and business uncapped seems to change with each reconnect/IP change.
 
AfriGuy said:
There are so many more factors that go into a network our size, if we had to troubleshoot 2 simple steps it would have been fixed up already. Unfortunately it's not that simple.

The upgrades have been confirmed with positive results, there seems to be a small group of clients not getting an optimal experience.
Click to expand...

Afriman/Afrigennie/Afriwhateveryoucall yourselves. Guys, I have been complaining fior many weeks now about my 10Meg business account speeds.
I have posted on the forum, I have PM’d you guys, I have asked nicely, I have sent you tests numerous times showing the difference between my business account and my Afrihost free 1G account, and yet…….not once has any one of you guys had the decency to come back to me and let me have some feedback as to what you are doing to resolve my problem and when you expect to have my business account working like it should.
FFS, what do I have to do?????? Would it help if I walked to your offices with a baseball bat and start threatening people????? I realy am at the end of my patience with this.
Herewith, ONCE AGAIN, test done this evening showing results from my 10 Meg business account (top image) and my 1Gig free Afrihost account (bottom image).
trace NOT OK 06Nov14@21h12 bus acc.jpg
trace OK 06Nov14@21h18 free acc.jpg

Its not my line or my setup, otherwise I would have a problem on both accounts.
Clearly, you are limiting/shaping/prioritising/whatever you want to call it, on my business account.
Please have the professional curtesy to treat me as a paying customer and to let me know what you are doing to resolve my problem and when I can expect resolution.
I will PM you my login details on both accounts.
 
matieut said:
Afriman/Afrigennie/Afriwhateveryoucall yourselves. Guys, I have been complaining fior many weeks now about my 10Meg business account speeds.
I have posted on the forum, I have PM’d you guys, I have asked nicely, I have sent you tests numerous times showing the difference between my business account and my Afrihost free 1G account, and yet…….not once has any one of you guys had the decency to come back to me and let me have some feedback as to what you are doing to resolve my problem and when you expect to have my business account working like it should.
FFS, what do I have to do?????? Would it help if I walked to your offices with a baseball bat and start threatening people????? I realy am at the end of my patience with this.
Herewith, ONCE AGAIN, test done this evening showing results from my 10 Meg business account (top image) and my 1Gig free Afrihost account (bottom image).
View attachment 164893
View attachment 164895

Its not my line or my setup, otherwise I would have a problem on both accounts.
Clearly, you are limiting/shaping/prioritising/whatever you want to call it, on my business account.
Please have the professional curtesy to treat me as a paying customer and to let me know what you are doing to resolve my problem and when I can expect resolution.
I will PM you my login details on both accounts.
Click to expand...

I agree. While i have not been fighting as long as you have (2 weeks) i have the same question. Haven't heard anything from critical care. Only received 2 emails - First one introduced the person who would be looking at my line and the second one was an apology because my ticket number (assigned by critical care) somehow landed up at support. The second email only came through after i complained to AfriGuy that i haven't heard anything.
Over the last 2 weeks i have sent test after test after test. Tested the business account versus the 1gig free capped account vs mweb trial account. Business account is where the problem lies.
Everyday i am told that critical care will be in touch with me shortly - haven't heard anything so far.
I don't knot anymore.
Hopefully, one day, Afrihost will rise back to its former glory. Most probably not today though - in my eyes anyways.
And just because most of AH's customers are seeing improvements since the IPC upgrades does not make my problem any less of a problem nor does it help solve my problem.

And while I am at it, Afri...... , I switched my router off for the whole night - to give it chance to, I don't know, "rest". Plugged my router back in and did a speedtest - 1,29 mbps. Not cool.
 
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Hummercellc said:
I have noticed something.
I could be wrong.
All you guys getting poor throughput when opening speedtest.net does is say "MTN SA" or "MTN Business" as the carrier?
I have noticed that capped accounts always say "MTN Business" and business uncapped seems to change with each reconnect/IP change.
Click to expand...

Hi :)

This is right, we have the MTN backbone for our IPC.
 
matieut said:
Afriman/Afrigennie/Afriwhateveryoucall yourselves. Guys, I have been complaining fior many weeks now about my 10Meg business account speeds.
I have posted on the forum, I have PM’d you guys, I have asked nicely, I have sent you tests numerous times showing the difference between my business account and my Afrihost free 1G account, and yet…….not once has any one of you guys had the decency to come back to me and let me have some feedback as to what you are doing to resolve my problem and when you expect to have my business account working like it should.
FFS, what do I have to do?????? Would it help if I walked to your offices with a baseball bat and start threatening people????? I realy am at the end of my patience with this.
Herewith, ONCE AGAIN, test done this evening showing results from my 10 Meg business account (top image) and my 1Gig free Afrihost account (bottom image).
View attachment 164893
View attachment 164895

Its not my line or my setup, otherwise I would have a problem on both accounts.
Clearly, you are limiting/shaping/prioritising/whatever you want to call it, on my business account.
Please have the professional curtesy to treat me as a paying customer and to let me know what you are doing to resolve my problem and when I can expect resolution.
I will PM you my login details on both accounts.
Click to expand...

Thanks for your PM, I'll add this onto an escalation that our team are looking into.
I had a brief look at your previous PMs, I believe the previous issues were related to your line?

In any case, I've had your details passed on for a good look into. Sorry about this :(
 
AfriGuy said:
Hi :)

This is right, we have the MTN backbone for our IPC.
Click to expand...

You don't say?
Obviously. What I was trying to point out is, there seem to be two different subnets of IP's.
One lists as "MTN SA"
The other as "MTN Business Solutions"
Slow throughput seems to affect the "MTN SA" range.
 
Hummercellc said:
You don't say?
Obviously. What I was trying to point out is, there seem to be two different subnets of IP's.
One lists as "MTN SA"
The other as "MTN Business Solutions"
Slow throughput seems to affect the "MTN SA" range.
Click to expand...

This is still all routed through the same IPC network though, so weird that you're seeing slower throughput.
Could you PM me your account info so I can run a few tests on this?
 
My NNTP-traffic is definitely being "managed". I haven't managed to get line speed since everything went pear shaped (30% of my line speed if I'm lucky) but get full speed as soon as I switch to Crystalweb, Axxess and other capped accounts - this rules out line issues on my side. So tired of this nonsense...
 
crxboy said:
My NNTP-traffic is definitely being "managed". I haven't managed to get line speed since everything went pear shaped (30% of my line speed if I'm lucky) but get full speed as soon as I switch to Crystalweb, Axxess and other capped accounts - this rules out line issues on my side. So tired of this nonsense...
Click to expand...

Sorry to hear :(
Is Usenet the only slow service on the account or are other downloads also slow?
 
AfriGuy said:
Sorry to hear :(
Is Usenet the only slow service on the account or are other downloads also slow?
Click to expand...

Streaming and http-based downloads are much slower and inconsistent too.

The AH business account is currently the fugly girl in the corner that I don't want to touch. Fortunately (or unfortunately because it cost me thousands) I was forced to get so many alternative accounts because of AH's performance of late. So for now I have alternatives. However it does seem that AH just cannot get this fixed, which is sad...
 
crxboy said:
Streaming and http-based downloads are much slower and inconsistent too.

The AH business account is currently the fugly girl in the corner that I don't want to touch. Fortunately (or unfortunately because it cost me thousands) I was forced to get so many alternative accounts because of AH's performance of late. So for now I have alternatives. However it does seem that AH just cannot get this fixed, which is sad...
Click to expand...

Are there any results that I can look at?
 
As per my PM, here are 10 consecutive Speedtest results using my Business Uncapped login:
ScreenShot125.jpg

And 10 consecutive tests using the free 1GB account login:
ScreenShot126.jpg


Some seriously weird stuff going on somewhere on the Business account side of things.
Hopefully this will be sorted out before the 25th....
 
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