Afrihost Business Uncapped Feedback - 2

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A few days ago I did all the tests I was asked to do, which is usually a pointless exercise. These test results were sent via PM, and so far nothing has been done, not a call, not a thing. All I get told is sorry we have no idea when this will be resolved WFT? How can this be 24/7 priority support?
 
PurSpyk!! said:
A few days ago I did all the tests I was asked to do, which is usually a pointless exercise. These test results were sent via PM, and so far nothing has been done, not a call, not a thing. All I get told is sorry we have no idea when this will be resolved WFT? How can this be 24/7 priority support?
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I'm still awaiting final confirmation from our team. I'll update our PM as soon as that happens.
 
Ho3n3r said:
Haha 2 days? Been at least 2 weeks here, keep going in circles all over.

AfriWhoever, any info? You PM'd me yesterday again, and no follow-up has happened since my reply.
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I did reply to your PM yesterday, as soon as there's any word from our team I'll drop you a reply.
 
Ho3n3r said:
Haha 2 days? Been at least 2 weeks here, keep going in circles all over.

AfriWhoever, any info? You PM'd me yesterday again, and no follow-up has happened since my reply.
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Does not bode well ... I have also been requested to submit tests ... maybe not worth the hoopjumping methinks.

:(
 
Ho3n3r said:
Haha 2 days? Been at least 2 weeks here, keep going in circles all over.

AfriWhoever, any info? You PM'd me yesterday again, and no follow-up has happened since my reply.
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Actually 2 days is being sarcastic, its been 2 days since I submitted my last tests, these issues have been going on for far longer. But you are right we go in continual circles, and I really doubt any tracert or speed tests show anything useful. Its a way to stall as not everyone will bother doing the test.
 
PurSpyk!! said:
Actually 2 days is being sarcastic, its been 2 days since I submitted my last tests, these issues have been going on for far longer. But you are right we go in continual circles, and I really doubt any tracert or speed tests show anything useful. Its a way to stall as not everyone will bother doing the test.
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What sites did you use for the local and international tracerts / mtr tests ?
 
whatwhat said:
Still not sure why people keep complaining yet still keep paying.
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Well I am gone end of this month. Will be leke saving about ~R900 anyway when I am not even home over December period. Will probably get some IS based capped account from next year. Will keep my line with Afrihost but thats about it

Really can't deal with the shaping. It was good the first 4 months but now its not worth paying so much for "Home Uncapped shaping policies" on a Business Uncapped account.
 
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Dianysis said:
I agree. While i have not been fighting as long as you have (2 weeks) i have the same question. Haven't heard anything from critical care. Only received 2 emails - First one introduced the person who would be looking at my line and the second one was an apology because my ticket number (assigned by critical care) somehow landed up at support. The second email only came through after i complained to AfriGuy that i haven't heard anything.
Over the last 2 weeks i have sent test after test after test. Tested the business account versus the 1gig free capped account vs mweb trial account. Business account is where the problem lies.
Everyday i am told that critical care will be in touch with me shortly - haven't heard anything so far.
I don't knot anymore.
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Not feeling very positive right now about the road ahead after submitting a ticket the other day...
I know they must probably have their hands very full but counting weeks instead of days must possibly mean there isn't enough manpower to work through all reported problems?

Yeah my traceroutes look like it can be congestion, and telkom says theres no congestion... (although yes, i wouldn't say they're trustworthy). Reading through many of the posts lately, i'm still trying to figure out why the capped account can stream 720p without buffering but the business uncapped can't... buffering 360 at the moment :( only 240p works

Last Result:
Download Speed: 1691 kbps (211.4 KB/sec transfer rate)
Upload Speed: 399 kbps (49.9 KB/sec transfer rate)
Latency: 38 ms
07 November 2014 at 9:19:28 AM SAST
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b1scu1t said:
Not feeling very positive right now about the road ahead after submitting a ticket the other day...
I know they must probably have their hands very full but counting weeks instead of days must possibly mean there isn't enough manpower to work through all reported problems?

Yeah my traceroutes look like it can be congestion, and telkom says theres no congestion... (although yes, i wouldn't say they're trustworthy). Reading through many of the posts lately, i'm still trying to figure out why the capped account can stream 720p without buffering but the business uncapped can't... buffering 360 at the moment :( only 240p works
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A good way to test congestion is to use a different account, if the results are consistent across both accounts it may indicate congestion :( Keep me posted with some results.
 
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