Afrihost Business Uncapped Feedback - 2

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Rickster said:
Its not speed thats the problem with my line, the freaking ping is so bad.

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Click to expand...

Latency isn't looking cool at all here :(
It's a bit hard to say off the bat, but I think the higher latency is being introduced at your exchange. Have you tried a different ISP to see if the results are the same?
 
PurSpyk!! said:
What I need is my speed fixed, if this means I have to talk to someone so be it. I don't want someone asking for more tests, I have submitted what I was told to do, now its up to Afrihost to pull the finger out.
Click to expand...

I'm afraid tests are par for the course.
 
NarrowBand said:
Has there been a reply to this? I have looked through all the posts but cannot find anything. The explanation for this would be most interesting!
Click to expand...

Nope... nothing. It was just passed over and nothing was said about it.
Funny how the guys have been dealing with this exact issue the whole day today, and we are still being fed the "congestion" excuse.

Seems more likely that AH's network management / management software is to blame here. It appears that all the latency spikes / slow-downs and bottlenecks for the accounts are specifically on AH's side AFTER authentication, and then onto the MTN network.

I find it really hard to believe that after countless traces and speed tests on AH, and other ISP accounts, that we are still being told "there is nothing wrong on our side, it must be your line, or congested exchange"....

....more like, "the new upgrades were ONCE AGAIN not enough, our network is way over-sold, and we are still optimising bandwidth to give the best all-round experience for all our clients" - AFRIHOST STOCK STANDARD SIDE-STEP AND SPIN.
 
AfriGuy said:
Latency isn't looking cool at all here :(
It's a bit hard to say off the bat, but I think the higher latency is being introduced at your exchange. Have you tried a different ISP to see if the results are the same?
Click to expand...

I dont have another ISP to check with unfortunately.
 
Rickster said:
I dont have another ISP to check with unfortunately.
Click to expand...

That's a good thing, but I think for the sake of testing it may be worth having a test account with a different ISP. I think a few of them have similar free accounts to what we have.
 
PurSpyk!! said:
But that's all I ever do, and nothing improves, and my issues never get solved? So here we go again, nothing gets resolved.
Click to expand...

I'm sorry you feel that way, I'm confident that our team can have fixed up for you though.
I know you've been posting a lot, I can assure you we're going through a lot of resources to make everyone, including yourself, happy.
 
AfriGuy said:
I'm sorry you feel that way, I'm confident that our team can have fixed up for you though.
I know you've been posting a lot, I can assure you we're going through a lot of resources to make everyone, including yourself, happy.
Click to expand...

Well I am sorry, I do not see the result of these resources you are using, look at this:

Last Result:
Download Speed: 2627 kbps (328.4 KB/sec transfer rate)
Upload Speed: 786 kbps (98.3 KB/sec transfer rate)
Latency: 126 ms
‎11‎/‎11‎/‎2014‎ ‎15‎:‎55

How can the ping be so bad, this is cape town to cape town, look at the speed?
 
PurSpyk!! said:
Well I am sorry, I do not see the result of these resources you are using, look at this:

Last Result:
Download Speed: 2627 kbps (328.4 KB/sec transfer rate)
Upload Speed: 786 kbps (98.3 KB/sec transfer rate)
Latency: 126 ms
‎11‎/‎11‎/‎2014‎ ‎15‎:‎55

How can the ping be so bad, this is cape town to cape town, look at the speed?
Click to expand...

Again, I do understand where you're coming from.
I'll have a dig through my PMs and have your details escalated.
 
PurSpyk!! said:
Thanks, but surely this should have been escalated long ago. What's the reason to send PM;'s if they stay in an inbox?
Click to expand...

They don't, it was escalated when I said it was - pending feedback.
What I'm doing now is having someone get in touch with you to explain, in detail, what's being done on your account.
 
I think those that are using test accounts, maybe start using the Axxess free account as part of your tests. And the WebAfrica free account.

You'd be able to get a clear picture of MTN with AH, MTH with Axxess, and IS.
 
Rickster said:
I cant play jack, so much stuttering, even on local servers!!!!!1one
Click to expand...

traceroute to google.com (74.125.230.105), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 3.448 ms 1.039 ms 0.923 ms
2 105-236-3-193-esr-lo.mtnbusiness.co.za (105.236.3.193) 11.809 ms 13.942 ms 15.493 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 50.733 ms 26.717 ms 49.357 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 19.021 ms 41.083 ms 60.537 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 15.644 ms 15.984 ms 15.383 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 15.849 ms 15.946 ms 14.431 ms
7 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 204.334 ms 209.630 ms 215.919 ms
8 209.85.255.76 (209.85.255.76) 237.897 ms 614.291 ms *
9 72.14.238.185 (72.14.238.185) 197.540 ms 196.318 ms 196.121 ms
10 lhr14s24-in-f9.1e100.net (74.125.230.105) 204.020 ms 196.583 ms 200.434 ms

Tried Adobe, no luck. Failed almost every time.

Just ran the tests with a Axxess free account...
PING google.com (74.125.230.78): 56 data bytes
64 bytes from 74.125.230.78: icmp_seq=0 ttl=49 time=304.093 ms
64 bytes from 74.125.230.78: icmp_seq=1 ttl=49 time=290.871 ms
64 bytes from 74.125.230.78: icmp_seq=2 ttl=49 time=305.128 ms
64 bytes from 74.125.230.78: icmp_seq=3 ttl=49 time=307.443 ms
64 bytes from 74.125.230.78: icmp_seq=4 ttl=49 time=267.166 ms
64 bytes from 74.125.230.78: icmp_seq=5 ttl=49 time=267.055 ms
64 bytes from 74.125.230.78: icmp_seq=6 ttl=49 time=288.443 ms
64 bytes from 74.125.230.78: icmp_seq=7 ttl=49 time=272.079 ms
64 bytes from 74.125.230.78: icmp_seq=8 ttl=49 time=297.080 ms
64 bytes from 74.125.230.78: icmp_seq=9 ttl=49 time=302.032 ms
64 bytes from 74.125.230.78: icmp_seq=10 ttl=49 time=306.712 ms
64 bytes from 74.125.230.78: icmp_seq=11 ttl=49 time=299.233 ms
64 bytes from 74.125.230.78: icmp_seq=12 ttl=49 time=319.439 ms
64 bytes from 74.125.230.78: icmp_seq=13 ttl=49 time=288.446 ms

^C

--- google.com ping statistics ---

14 packets transmitted, 14 packets received, 0.0% packet los

round-trip min/avg/max/stddev = 267.055/293.944/319.439/15.387 ms
Francoiss-MacBook-Air:~ francoismarais$ traceroute google.com
traceroute: Warning: google.com has multiple addresses; using 74.125.230.73

traceroute to google.com (74.125.230.73), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 1.846 ms 1.130 ms 2.142 ms
2 105-236-3-193-esr-lo.mtnbusiness.co.za (105.236.3.193) 12.277 ms 10.764 ms 38.285 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 13.910 ms 14.201 ms 13.139 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 15.208 ms 14.829 ms 18.282 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 14.446 ms 13.929 ms 13.846 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 14.356 ms 13.373 ms 14.966 ms
7 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 523.611 ms 306.522 ms 307.028 ms
8 209.85.255.76 (209.85.255.76) 219.868 ms 306.486 ms *
9 72.14.238.21 (72.14.238.21) 196.675 ms 195.854 ms 195.964 ms
10 lhr14s23-in-f9.1e100.net (74.125.230.73) 206.514 ms 244.976 ms 215.534 ms

Axxess:
2756101083.png
2756102007.png
AH:
2756111112.png
2756113360.png
 
Last edited:
International:
Last Result:
Download Speed: 602 kbps (75.3 KB/sec transfer rate)
Upload Speed: 297 kbps (37.1 KB/sec transfer rate)
Latency: 228 ms
11/11/2014, 9:47:29 PM

Local
Last Result:
Download Speed: 5582 kbps (697.8 KB/sec transfer rate)
Upload Speed: 592 kbps (74 KB/sec transfer rate)
Latency: 47 ms
11/11/2014, 9:48:56 PM
 
heroes of the storm is a slide show atm, got aping to google running on other screen. Frequent spikes to 500 odd :( Gonna test WA account now.
 
Ok so things are not looking good at the moment. I think it is time to start looking elsewhere. I cannot deal with this any longer. It has been good, but enough is enough..

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     8 ms     8 ms     8 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4     9 ms     8 ms     8 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     9 ms     8 ms     8 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6    48 ms    55 ms    50 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    37 ms   112 ms    70 ms  196.44.31.99
  8    34 ms    22 ms    24 ms  196.30.1.39
  9    46 ms    23 ms    18 ms  196.31.220.21
 10    33 ms    51 ms    20 ms  196.31.63.202
 11    20 ms    31 ms    15 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    15 ms    13 ms    63 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This is definitely not what I am paying you R900 a month for! Latency is pathetic!

I mean really!! Look at these inconsistent hops all over your network!!

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     7 ms     6 ms     7 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3    31 ms     9 ms    23 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4    13 ms    13 ms    16 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    42 ms    17 ms    13 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6    12 ms    38 ms    13 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    10 ms     9 ms     9 ms  196.44.31.99
  8    19 ms    10 ms    13 ms  196.30.1.39
  9    10 ms     9 ms     9 ms  196.31.220.21
 10     9 ms    12 ms    11 ms  196.31.63.202
 11    13 ms    14 ms    32 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    10 ms     9 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I want to know what is being done to rectify this and fast!

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3    10 ms    13 ms    11 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4    43 ms    39 ms    13 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    10 ms    18 ms     9 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6     8 ms     8 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    10 ms     9 ms     9 ms  196.44.31.99
  8    10 ms     9 ms    11 ms  196.30.1.39
  9    11 ms     9 ms    14 ms  196.31.220.21
 10    40 ms    82 ms    77 ms  196.31.63.202
 11    10 ms     9 ms    22 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    12 ms    17 ms    18 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This is making gaming near impossible!!

EDIT: Seems to have normalized again! Why is this happening so often?
 
Last edited:
Afrihost 10Mb Business:

Code: 
C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    18 ms    11 ms     7 ms  41.181.221.254
  4     8 ms    18 ms    11 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    20 ms    20 ms    25 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    17 ms    18 ms    14 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    44 ms    81 ms    48 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    45 ms    36 ms    39 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    33 ms    33 ms    49 ms  196.30.1.39
 10    49 ms    45 ms    41 ms  196.31.220.21
 11    36 ms    55 ms    32 ms  196.31.63.202
 12    40 ms    32 ms    39 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    35 ms    39 ms    42 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Axxess Free Capped:

Code: 
C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  41.181.221.254
  4     8 ms     9 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     9 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    31 ms    31 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    30 ms    30 ms    30 ms  196.44.31.97
  9    33 ms    31 ms    31 ms  196.31.220.10
 10    32 ms    31 ms    31 ms  196.31.220.21
 11    30 ms    30 ms    29 ms  196.31.63.202
 12    31 ms    31 ms    31 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    30 ms    30 ms    30 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Same route, same IP's on MTN Network...
Axxess account pretty FLAWLESS...
Afrihost account spiking all over the place.

Tell me again that my exchange is congested!

and NO... it is not an isolated case.
and NO... it is not just my area. There are similar experiences all over the country.
and NO... it is not my account, as all my clients that I moved to Afrihost are now on MY case because they cannot conduct business.

AND YES... the problem IS on Afrihost's side (look above).
AND YES... it is definitely repeatable.
AND YES... it is definitely Afrihost's Network Management Software.
AND YES... Afrihost has no idea what they are doing, or how to run a network, or how to deliver service to ALL clients, and not just the ones that are NOT complaining here.

I have posted similar results and comments since yesterday. Till now, not one of them has been acknowledged, commented on, or even remotely addressed, or answered.

I suppose it's difficult to argue with FACT :erm:
 
Last edited:
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