Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Speeds down to 80KB/s downlaoding from Microsoft Update servers.... throughput is spotty and times out frequently here in Cape Town. There are still many instances of NO throughput for about 5 minutes, and then it comes right again. A router reboot sometimes helps, but then I run the risk of NOT being able to authenticate for 30 minutes, and have to swap to my Web Africa account.

Today, like the last 3 Mondays, it hits 09:30 in the morning and everything that can go wrong, does go wrong - slow throughput, no throughput, authentication issues, time outs, latency spikes, erratic speed (ANY protocol), etc.

Now limited to 10% of line speed (10Mb line)....

Not my line.
 
@AfriGuy I sent you a PM 3 or 4 days ago but still no reply. You said you would look into my line speed issue?
 
cortexenslaver said:
Speeds down to 80KB/s downlaoding from Microsoft Update servers.... throughput is spotty and times out frequently here in Cape Town. There are still many instances of NO throughput for about 5 minutes, and then it comes right again. A router reboot sometimes helps, but then I run the risk of NOT being able to authenticate for 30 minutes, and have to swap to my Web Africa account.

Today, like the last 3 Mondays, it hits 09:30 in the morning and everything that can go wrong, does go wrong - slow throughput, no throughput, authentication issues, time outs, latency spikes, erratic speed (ANY protocol), etc.

Now limited to 10% of line speed (10Mb line)....

Not my line.
Click to expand...

Sounds very odd, I think this is worth our team looking into a few things. Have you been this up with them previously?
 
I wish I could post some results but I can't even open mybroadband site, I am using my phone to send this reply, will pm you my details but I am not holding my breath.... Looks like it's time to leave AH.....
 
AfriGuy said:
Sounds very odd, I think this is worth our team looking into a few things. Have you been this up with them previously?
Click to expand...

Not odd at all... I, and MANY others here have been reporting this kind of poor performance on this thread for weeks, if not months. Initially, you also said that nothing was wrong with your end - that was proved untrue by all of US here.

So again, fix the network, and stop telling us that there's nothing wrong....

...this should have been sorted out within the first week of clients having issues... instead I have been going through the same crappy instability for the last 3 MONTHS - and NO, that is NOT an exaggeration.
 
AfriGuy said:
Have you had any further troubleshooting with our team? Can't see what's causing this level of speed differences on our end.
Click to expand...

Well thats worrying ... considering the number of folk with the same problem. (Me included).

UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will not be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.
Click to expand...

Thats even more worrying ....
 
Last edited:
UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will not be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.
Click to expand...

Is this a typo error??
 
JesseG said:
I wish I could post some results but I can't even open mybroadband site, I am using my phone to send this reply, will pm you my details but I am not holding my breath.... Looks like it's time to leave AH.....
Click to expand...

Thanks, will follow up with you there :)
 
cortexenslaver said:
Not odd at all... I, and MANY others here have been reporting this kind of poor performance on this thread for weeks, if not months. Initially, you also said that nothing was wrong with your end - that was proved untrue by all of US here.

So again, fix the network, and stop telling us that there's nothing wrong....

...this should have been sorted out within the first week of clients having issues... instead I have been going through the same crappy instability for the last 3 MONTHS - and NO, that is NOT an exaggeration.
Click to expand...

We've seen lots of improvements, so I don't think there's anything that needs to broad "fix me" button.
You're more than welcome to PM me a little more detail and I'll gladly have things looked into.
 
AfriGuy said:
I believe there's a pending line fault for your account though?
Click to expand...

I think we have established that there is no line fault.

I can tell you honestly that with all the stuff I have posted, all the tests I have done and the day spent with Telkom - there is definately no line fault.

Man - this is like pulling teeth!!
 
TEXTILE GUY said:
I think we have established that there is no line fault.

I can tell you honestly that with all the stuff I have posted, all the tests I have done and the day spent with Telkom - there is definately no line fault.

Man - this is like pulling teeth!!
Click to expand...

If there's a pending query with our Critical Care guys I'll have this followed up on for you.
 
TEXTILE GUY said:
Quick one - are the guys at Critical Care working today?
Click to expand...

You know, I have the same issue, send test results, lots of tests, then get a generic email, and I think I might have got a call to tell me the same crap, and that's it, not a word again. Speeds still crap, everything with AH these days is crap. Why do we have to ask for feedback, surely part of support is keeping clients informed, with no information or feedback we think nothing is happening. Especially now when your network is a real mess.

I would like to know how many here with issues have actually seen any improvement with these so called software upgrades, I think this is all BS, and another way to string us along.

AH has to be honest with clients, and I don't think that is the case.
 
Last edited:
PurSpyk!! said:
You know, I have the same issue, send test results, lots of tests, then get a generic email, and I think I might have got a call to tell me the same crap, and that's it, not a word again. Speeds still crap, everything with AH these days is crap. Why do we have to ask fro feedback, surely part of support is keeping clients informed, with no information or feedback we think nothing is happening. Especially now when your network is a real mess.

I would like to know how many here with issues have actually seen any improvement with these so called software upgrades, I think this is all BS, and another way to string us along.

AH has to be honest with clients, and I don't think that is the case.
Click to expand...

I don't think we'd claim one thing when it's the exact opposite. We have multiple monitoring solutions in place, as well as a close eye on incoming/ outgoing queries. All of this data has a noted improvement.

If you're still seeing slow speeds we'll need to investigate on a case by case basis to see what can be done.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X