Ho3n3r
Honorary Master
It was off before.
EDIT: And how long before the deactivation kicks in? Torrents still dead.
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Afrihost Business Uncapped Feedback - 2
- Thread starter The_Unbeliever
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It was off before.
EDIT: And how long before the deactivation kicks in? Torrents still dead.
Thanks, will follow this up now.
It can take an hour or two.
PM me your DSL username, I'll see if I have any logs available.
Ho3n3r
Honorary Master
Hour or two is fine.
And I know it was off, as I check it whenever I see that section on ClientZone. That, and my torrents and downloads were 100% before, when the network wasn't on its period.
cortexenslaver
Senior Member
It appears there is a problem with CZ... it has not logged my entire message to support. All the tests I sent do not appear on the fault logged.
The last few lines of the ticket are as follows:
Minimum = 8ms, Maximum = 8ms, Average = 8ms
2014/12/03 14:45:31.08
[/CODE]
Kind Regards
**********
cortexenslaver
Senior Member
I can't spot any general issues on our end, are you seeing slow speeds?
cortexenslaver
Senior Member
Zertop's "Is it my Line" Results
Basic Report:
Your packet loss was 96 percent.
Your average ping was 7ms.
Your maximum ping was 7ms.
You have serious packet loss. Please post these results to the forum for advice.
Detailed Report
Code:
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)
Pinging 105.236.13.129 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 105.236.13.129: bytes=32 time=7ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 105.236.13.129:
Packets: Sent = 30, Received = 1, Lost = 29 (96% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 7ms, Average = 7ms
2014/12/03 16:14:16.08Do you have any traceroutes I can look at?
Our East IPC is looking good from what I can see.
Code:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.2 - 0 | 3 | 3 | 1 | 1 | 1 | 1 |
| 105-236-10-1-esr-lo.mtnbusiness.co.za - 0 | 3 | 3 | 27 | 37 | 43 | 43 |
| 41.181.221.214 - 0 | 3 | 3 | 29 | 52 | 74 | 53 |
| rb-dca-2.za--qux-b.za.mtnbusiness.net - 0 | 3 | 3 | 75 | 85 | 97 | 75 |
| rb-cr-2.za--rb-dca-2.za-b.mtnns.net - 0 | 3 | 3 | 270 | 278 | 294 | 294 |
| jh-cr-1.za--rb-cr-2.za.mtnns.net - 0 | 3 | 3 | 278 | 303 | 335 | 296 |
| ls-cr-2.uk--rb-cr-1.za.mtnns.net - 0 | 3 | 3 | 235 | 257 | 271 | 271 |
| ls-pr-2.uk--ls-cr-2.uk-a.mtn.net - 0 | 3 | 3 | 249 | 263 | 278 | 278 |
| google-peering-ls-pr-2.uk.mtnns.net - 0 | 3 | 3 | 284 | 308 | 347 | 294 |
| 209.85.255.76 - 0 | 3 | 3 | 267 | 280 | 295 | 295 |
| 66.249.95.9 - 34 | 3 | 2 | 244 | 254 | 265 | 265 |
| 72.14.237.239 - 0 | 3 | 3 | 264 | 273 | 288 | 288 |
| jnb01s07-in-f3.1e100.net - 0 | 3 | 3 | 271 | 285 | 294 | 294 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Quad!
Well-Known Member
- Joined
- May 23, 2014
- Messages
- 170
- Reaction score
- 35
WTF??
Waiting sins 25th November 2014 for simple Line Upgrade from 2Mbps to 4Mbps.
All that I get is Charged for 4Mbps Business DATA Account, But 2Mbps Line to handle it!!
This it Totally unfair being charged for 4Mbps Business Data, but you keep telling me story's about Line Upgrade is in Progress.
You clearly say if would only take max 48 hour? Well I am waiting now Over 200 Hours!!
My router shows Attainable Rate 12320Kbps, so why can't I get 4Mbps Line? You still keep me on 2Mbps.
Waiting sins 25th November 2014 for simple Line Upgrade from 2Mbps to 4Mbps.
All that I get is Charged for 4Mbps Business DATA Account, But 2Mbps Line to handle it!!
This it Totally unfair being charged for 4Mbps Business Data, but you keep telling me story's about Line Upgrade is in Progress.
You clearly say if would only take max 48 hour? Well I am waiting now Over 200 Hours!!
My router shows Attainable Rate 12320Kbps, so why can't I get 4Mbps Line? You still keep me on 2Mbps.
Cool... in my CZ I am not able to see the whole message
Yes, slow speeds and disconnects... line remains in sync though... so not the line.
DNS lookups are also really slow....
Only affecting my business account.. capped seems fine.
These aren't great results at all, I'll double check a few things with our team.
WTF??
Waiting sins 25th November 2014 for simple Line Upgrade from 2Mbps to 4Mbps.
All that I get is Charged for 4Mbps Business DATA Account, But 2Mbps Line to handle it!!
This it Totally unfair being charged for 4Mbps Business Data, but you keep telling me story's about Line Upgrade is in Progress.
You clearly say if would only take max 48 hour? Well I am waiting now Over 200 Hours!!
My router shows Attainable Rate 12320Kbps, so why can't I get 4Mbps Line? You still keep me on 2Mbps.
Looks like the order is being held up at Telkom as they need to do a DSLAM swap on your port in order to upgrade the speed
We did see some DNS issues earlier this morning, have you tried a reboot?
Yes i just rebooted again....
Guys when are you guys gonna have a stable network......
I have never had to reboot my router so many times until moved to you guys..
Did the reboot help?
Our network has been performing much better after our additional capacity and tweaks have been implemented.
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