Afrihost Business Uncapped Feedback - 2

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Loppas said:
It seems to have cleared up now, same type of issues as before during peak times.
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Not for me. Had to switch accounts to play a game of Lol. Crystal Web 186 vs Afrihost 280. Really wish they would get their stuff together about this. Seriously thinking of leaving. I play Lol most nights but I have to swop accounts 9/10 times just to play properly.

If its not packet loss its increased latency, if its not increased latency its packet loss.
 
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Loppas said:
It seems to have cleared up now, same type of issues as before during peak times.
Click to expand...

What we are seeing is short periods of high demand when our shaping rules are not as effective as they could be, but we're seeing massive improvement in the last week in controlling those and making them as short as possible. Once we have our rules completely under control again, we'll see these short bursts of demand completely under control.
 
dasco144 said:
Not for me. Had to switch accounts to play a game of Lol. Crystal Web 186 vs Afrihost 280. Really wish they would get their stuff together about this. Seriously thinking of leaving. I play Lol most nights but I have to swop accounts 9/10 times just to play properly.

If its not packet loss its increased latency, if its not increased latency its packet loss.
Click to expand...

Most times packet loss would be a result of increased latency, so the two are linked. If this is happening during peak demand periods, it would definitely be resolved when our traffic management is properly sorted. We've seen some big improvements, and I think we're pretty much close to having this fixed.
 
Hi,

Decided to update my business bundle from 8MB to 10MB. What I cannot understand is why I have now been sent a pro rata invoice for R225.13, over and above the R1197.00 I am currently paying? I called accounts, and they are not exactly too helpful or friendly.
 
PurSpyk!! said:
Hi,

Decided to update my business bundle from 8MB to 10MB. What I cannot understand is why I have now been sent a pro rata invoice for R225.13, over and above the R1197.00 I am currently paying? I called accounts, and they are not exactly too helpful or friendly.
Click to expand...

You should receive a pro-rata invoice for the remainder of the month based on the full price data product. But remember we've just gone into billing so you would probably also receive the full price invoice for the next month (either for a bundle or if you only have data).

If it still doesn't seem right just drop me a PM.
 
AfriMan said:
You should receive a pro-rata invoice for the remainder of the month based on the full price data product. But remember we've just gone into billing so you would probably also receive the full price invoice for the next month (either for a bundle or if you only have data).

If it still doesn't seem right just drop me a PM.
Click to expand...

Ok still seems a bit more than expected, should have rather upgraded then on the last day of the month. Will I have to restart my router to get the new speed, my line has always been 10MB, but the account was limited to 8MB by Afrihost.
 
AfriMan said:
Most times packet loss would be a result of increased latency, so the two are linked. If this is happening during peak demand periods, it would definitely be resolved when our traffic management is properly sorted. We've seen some big improvements, and I think we're pretty much close to having this fixed.
Click to expand...

why do you have the same problems over and over again when other isps are working properly
is it maybe because u are doing too much managing and we have to sit with these problems over and over again
 
PurSpyk!! said:
Ok still seems a bit more than expected, should have rather upgraded then on the last day of the month. Will I have to restart my router to get the new speed, my line has always been 10MB, but the account was limited to 8MB by Afrihost.
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It usually takes max 24 hours to update your profile, but should do so within a few hours usually when the system updates.
 
electrofreeze said:
why do you have the same problems over and over again when other isps are working properly
is it maybe because u are doing too much managing and we have to sit with these problems over and over again
Click to expand...

All ISP have to manage their networks but I do admit that we're learning more and more about how to do this effectively. We're being given more direct control over how we manage our network so that we can give more to clients, and I think as we've learned we've improved our response to problems and the overall performance and experience our clients get. We should have this issue fixed quickly.
 
AfriMan said:
It usually takes max 24 hours to update your profile, but should do so within a few hours usually when the system updates.
Click to expand...

Clientzone shows my account is now 10MB, but does that mean my speed is 10MB, or do I still have to wait 24hours, speed test don't show much as my speed is slow for some reason again. I hope this is not more money wasted.
 
PurSpyk!! said:
Clientzone shows my account is now 10MB, but does that mean my speed is 10MB, or do I still have to wait 24hours, speed test don't show much as my speed is slow for some reason again. I hope this is not more money wasted.
Click to expand...

ClientZone will show the updated product description but the new settings have to update on our Radius server and management systems
 
AfriMan said:
ClientZone will show the updated product description but the new settings have to update on our Radius server and management systems
Click to expand...

Ok, but then surely I should only be charged once the change has taken place? what happens if there are issues, and the speed increase does not happen?
 
AfriMan said:
Most times packet loss would be a result of increased latency, so the two are linked. If this is happening during peak demand periods, it would definitely be resolved when our traffic management is properly sorted. We've seen some big improvements, and I think we're pretty much close to having this fixed.
Click to expand...

So is there any idea how long this will take? Mind you some people I know have had issues since last year regarding this.
 
dasco144 said:
So is there any idea how long this will take? Mind you some people I know have had issues since last year regarding this.
Click to expand...

The final changes are being implemented now, the Networking Guys are monitoring everything closely to make sure the network as a whole remains stable for an extended period.
 
This is seriously annoying, i can't play CS GO without freezes. I mostly notice the packetloss when someone else is using the internet bandwith, but this test was taken when no one else was on.

Tracing route to intoxicated.co.za [197.85.190.43]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.domain.name [192.168.0.2]
2 10 ms 9 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 11 ms 11 ms 10 ms 41.181.51.182
4 10 ms 10 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 12 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 11 ms 11 ms 41 ms 196.44.31.106
7 12 ms 10 ms 12 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 18 ms 18 ms 19 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

9 23 ms 23 ms 22 ms tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2]
10 19 ms 19 ms 19 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 20 ms 19 ms 20 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 * 19 ms 19 ms 197-85-139-78.cpt.mweb.co.za [197.85.139.78]
13 19 ms * * intoxicated.co.za [197.85.190.43]
14 20 ms * 20 ms intoxicated.co.za [197.85.190.43]
 
Loppas said:
This is seriously annoying, i can't play CS GO without freezes. I mostly notice the packetloss when someone else is using the internet bandwith, but this test was taken when no one else was on.

Tracing route to intoxicated.co.za [197.85.190.43]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.domain.name [192.168.0.2]
2 10 ms 9 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 11 ms 11 ms 10 ms 41.181.51.182
4 10 ms 10 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 12 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 11 ms 11 ms 41 ms 196.44.31.106
7 12 ms 10 ms 12 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
8 18 ms 18 ms 19 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

9 23 ms 23 ms 22 ms tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2]
10 19 ms 19 ms 19 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 20 ms 19 ms 20 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 * 19 ms 19 ms 197-85-139-78.cpt.mweb.co.za [197.85.139.78]
13 19 ms * * intoxicated.co.za [197.85.190.43]
14 20 ms * 20 ms intoxicated.co.za [197.85.190.43]
Click to expand...

Those traceroutes look okay.

How is your PC connected to the network?

Would you be able to run that traceroute again whilst there is someone else using the bandwidth as well?
 
AfriGenie said:
Those traceroutes look okay.

How is your PC connected to the network?

Would you be able to run that traceroute again whilst there is someone else using the bandwidth as well?
Click to expand...

I am connected directly to the router via lan cable. i did this test while running a torrent at almost full speed on my pc:

Tracing route to intoxicated.co.za [197.85.190.43]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms dsldevice.domain.name [192.168.0.2]
2 313 ms 301 ms 261 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 235 ms 282 ms * 41.181.51.182
4 * 261 ms 305 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 293 ms 339 ms 329 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 290 ms 323 ms 354 ms 196.44.31.106
7 268 ms 350 ms 349 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 252 ms 270 ms 338 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 347 ms 304 ms 325 ms tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2]
10 350 ms 354 ms 370 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 251 ms 222 ms 260 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 379 ms 365 ms 206 ms 197-85-139-78.cpt.mweb.co.za [197.85.139.78]
13 293 ms 321 ms 376 ms intoxicated.co.za [197.85.190.43]


The packetloss on CS GO is at 0% if no else is online, but when someone else goes on it shoots up to 40-50% and the whole game freezes. It never used to do this before, only started happening sometime this month.
 
Loppas said:
I am connected directly to the router via lan cable. i did this test while running a torrent at almost full speed on my pc:

Tracing route to intoxicated.co.za [197.85.190.43]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms dsldevice.domain.name [192.168.0.2]
2 313 ms 301 ms 261 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 235 ms 282 ms * 41.181.51.182
4 * 261 ms 305 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 293 ms 339 ms 329 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 290 ms 323 ms 354 ms 196.44.31.106
7 268 ms 350 ms 349 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121]
8 252 ms 270 ms 338 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 347 ms 304 ms 325 ms tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2]
10 350 ms 354 ms 370 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
11 251 ms 222 ms 260 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
12 379 ms 365 ms 206 ms 197-85-139-78.cpt.mweb.co.za [197.85.139.78]
13 293 ms 321 ms 376 ms intoxicated.co.za [197.85.190.43]


The packetloss on CS GO is at 0% if no else is online, but when someone else goes on it shoots up to 40-50% and the whole game freezes. It never used to do this before, only started happening sometime this month.
Click to expand...

From that trace it looks like there is congestion on your exchange or a fault on the line. So if someone else goes online on your home network, that is going to push overall latency up and cause potential packet loss.

I think until Telkom upgrades your exchange, you may need to consider chucking everyone off the network when you game, or creating multiple SSIDs on your router and then severely restricting other WiFi users so you have maximum performance on the one you game on.
 
kohlhtor said:
Latency is bad tonight in pe
Afrihost
View attachment 202554
Afrihost free
View attachment 202556
Webafrica
View attachment 202558
Telkom account
View attachment 202560
Only Afrihost is bad
Click to expand...

There was a spike in demand around 9pm last night which took a few minutes for our traffic management system to bring under control and I see this happened again just before 10pm. Otherwise, from my reports, latency should have been consistent in the South for the evening, these bursts should have lasted only 5-10 minutes at maximum :(
 
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