Afrihost Business Uncapped Feedback - 2

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AfriGenie said:
The site is loading from my home ADSL connection... :confused:

Are you able to run a traceroute to the remote.bittorrent.com?
Click to expand...

Code: 
Tracing route to com-bittorrent-prod-217782509.us-east-1.elb.amazonaws.com [54.243.194.149]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     9 ms     8 ms     9 ms  105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.14.65]
  3    41 ms    10 ms    10 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
  4    11 ms    11 ms    11 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    11 ms    12 ms    12 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6    10 ms    10 ms    11 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   207 ms   208 ms   208 ms  ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
  8   201 ms   199 ms   199 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
  9   214 ms   214 ms   215 ms  195.50.122.181
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12   282 ms   281 ms   282 ms  AMAZON.COM.edge2.Washington1.Level3.net [4.79.22.86]
 13   267 ms   267 ms   265 ms  205.251.245.27
 14   266 ms   266 ms   267 ms  205.251.245.252
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18   266 ms   266 ms   266 ms  216.182.224.205
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
 
AfriGenie said:
I've just sent you a PM with Test Account details, can you please let me know if there is any difference.
Click to expand...

on the test account i get full 10m line speed and browsing is fast and the linux download worked
the download speed starts off at full 10m and drops down to 900-950
looks like our account is being managed or their is a shortage of !!!
 
AfriGenie said:
I've just sent you a PM with Test Account details, can you please let me know if there is any difference.
Click to expand...

on the test account i get full 10m line speed and browsing is fast and the linux download worked
the download speed starts off at full 10m and drops down to 900-950
looks like our account is being managed or their is a shortage of !!!

and now it went down the crapper as well
and up again
 
electrofreeze said:
on the test account i get full 10m line speed and browsing is fast and the linux download worked
the download speed starts off at full 10m and drops down to 900-950
looks like our account is being managed or their is a shortage of !!!
Click to expand...

electrofreeze said:
on the test account i get full 10m line speed and browsing is fast and the linux download worked
the download speed starts off at full 10m and drops down to 900-950
looks like our account is being managed or their is a shortage of !!!

and now it went down the crapper as well
and up again
Click to expand...

The test account performance dropped out? Or your Business Uncapped account?
 
Rickster said:
Code: 
Tracing route to com-bittorrent-prod-217782509.us-east-1.elb.amazonaws.com [54.243.194.149]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     9 ms     8 ms     9 ms  105-236-14-65-esr-lo.mtnbusiness.co.za [105.236.14.65]
  3    41 ms    10 ms    10 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
  4    11 ms    11 ms    11 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    11 ms    12 ms    12 ms  jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.171]
  6    10 ms    10 ms    11 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   207 ms   208 ms   208 ms  ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
  8   201 ms   199 ms   199 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
  9   214 ms   214 ms   215 ms  195.50.122.181
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12   282 ms   281 ms   282 ms  AMAZON.COM.edge2.Washington1.Level3.net [4.79.22.86]
 13   267 ms   267 ms   265 ms  205.251.245.27
 14   266 ms   266 ms   267 ms  205.251.245.252
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18   266 ms   266 ms   266 ms  216.182.224.205
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
Click to expand...

C:\Users\Eugene>tracert remote.bittorrent.com

Tracing route to com-bittorrent-prod-217782509.us-east-1.elb.amazonaws.com [107.
22.231.212]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 196.30.224.201
2 2 ms 2 ms 2 ms mtn-gm-hsrp-gw2.afrihost.com [197.242.144.2]
3 2 ms 1 ms 2 ms 196.30.42.129
4 2 ms 2 ms 2 ms 196.31.63.197
5 3 ms 2 ms 6 ms 196.31.220.24
6 2 ms 2 ms 2 ms 196.30.1.7
7 199 ms 199 ms 199 ms jh-cr-2.za--cr7-jnb6.za.mtnns.net [196.44.31.98]

8 199 ms 203 ms 199 ms jh-cr-1.za--jh-cr-2.za-a.mtnns.net [196.44.31.25
4]
9 200 ms 200 ms 199 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

10 198 ms 199 ms 198 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
11 208 ms 208 ms 209 ms 195.50.122.181
12 273 ms 273 ms 273 ms ae-2-70.edge1.Washington1.Level3.net [4.69.149.7
7]
13 273 ms 273 ms 273 ms ae-2-70.edge1.Washington1.Level3.net [4.69.149.7
7]
14 279 ms 273 ms 273 ms AMAZON.COM.edge1.Washington1.Level3.net [4.28.12
5.110]
15 276 ms 274 ms 274 ms 72.21.220.141
16 275 ms 276 ms 275 ms 205.251.245.226
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 294 ms 280 ms 282 ms 216.182.224.83
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

My traceroute looks identical, but it is resolving on both my FireFox and Chrome browsers.

Can you please check which DNS Servers your modem is set to use at the moment.
 
electrofreeze said:
the test account dipped a bit but came up again but it is a 100% improvement over our business account
Click to expand...

Thanks! I've asked our Team to check why there is such a big gulf between the two, the performance should be close to identical. Can you please continue to use the Test account for the next hour to make sure the connection is consistent.
 
also there is no packet loss on the test account
packet loss is now 3-7% after testing again
 
Last edited:
What's up with Afrihost now?

Can't browse certain sites. Twitter slow and images don't load. Can't even access speedtest website.
 
KoolDaffy said:
What's up with Afrihost now?

Can't browse certain sites. Twitter slow and images don't load. Can't even access speedtest website.
Click to expand...

I'm seeing a similar issue on our office connection, some local sites are fine, but others are not at all. I'm investigating from my side now.
 
HLV-612-49323 that was my ticket number at 7:54 this morning I have no Internet, you also don't seem to have any support on duty, I've received nothing other than the usual automated response, I have a business account, I can't run a business, go figure, been running with no issues for 2 weeks, I actually have very few words to explain how frustrating this is, I want a detailed explanation how business uncapped is a priority service or I will be cancelling.
 
KoolDaffy said:
Cool, thanks.
Click to expand...

Okay, we had to make a few changes to our Office connection to mitigate a DDoS attack, so this should definitely not be affecting our ADSL users.

Are you able to ping or run a traceroute to those sites that you cannot access?
 
dj2381 said:
HLV-612-49323 that was my ticket number at 7:54 this morning I have no Internet, you also don't seem to have any support on duty, I've received nothing other than the usual automated response, I have a business account, I can't run a business, go figure, been running with no issues for 2 weeks, I actually have very few words to explain how frustrating this is, I want a detailed explanation how business uncapped is a priority service or I will be cancelling.
Click to expand...

Hi!

Your Local Exchange has been quite a bit problematic of late - I had three Clients this morning with similar issues also on Clareinch 8 - and I managed to get them online again with a Port Recreate. I've just done so on your ADSL line, can you please restart your modem and advise of any change.
 
AfriGenie said:
Okay, we had to make a few changes to our Office connection to mitigate a DDoS attack, so this should definitely not be affecting our ADSL users.

Are you able to ping or run a traceroute to those sites that you cannot access?
Click to expand...

This is what I get when I do traceroute to speedtest.net

Tracing route to cs62.adn.xicdn.net [93.184.219.82]
over a maximum of 30 hops:

1 3 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 100 ms 22 ms 192 ms 41.181.221.249
4 10 ms 9 ms 10 ms 41.181.221.250
5 11 ms 11 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 9 ms 9 ms 10 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 199 ms 199 ms 218 ms 41.181.180.10
8 206 ms 206 ms 206 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 200 ms 199 ms 199 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 198 ms 197 ms 198 ms 195.50.122.181
11 311 ms 260 ms 258 ms ae-117-3503.edge3.London1.Level3.net [4.69.166.1
38]
12 259 ms 259 ms 259 ms ae-117-3503.edge3.London1.Level3.net [4.69.166.1
38]
13 198 ms 197 ms 200 ms 4.68.63.150
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Browsing dead in the water via afridns, need to switch over to google AGAIN, never been with an ISP who's dns is so often wonky.

intl browsing is also dead.

10M CPT
PavN8cC.png
 
No change my side, sigh, I still don't understand why I need to come here to get support? It's been 7 hours and not even a "we are looking into it" from afrihost.
 
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