Afrihost Business Uncapped Feedback - 2

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So here we all wait for the typical Monday morning excuses from the AfriTeam, it seems Afrihost do not want to acknowledge that there is a problem with latency on their network, but it would also seem the problem is getting worse with each passing week. I have given these clowns one more month to get their ass into gear.
I will actively continue to warn people about Afrihost and their piss poor service. They dug their own grave.
 
I'm guessing whatever problems you'll were having. You'll still haven't been able to fix?

Traceroute Afrihost Business Account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 103 ms 13 ms 9 ms 41.181.178.42
4 11 ms 11 ms 9 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 27 ms 27 ms 26 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 200 ms 207 ms 193 ms 41.181.180.10
8 206 ms 206 ms 209 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 188 ms 188 ms 188 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 207 ms 206 ms 206 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 206 ms 206 ms 206 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 202 ms 201 ms 202 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 287 ms 324 ms 326 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 310 ms 313 ms 344 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
15 330 ms 330 ms 373 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
16 232 ms 236 ms 232 ms 91.186.184.2
17 * * * Request timed out.
18 296 ms 298 ms 297 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.


And Traceroute Web Africa Capped Account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 10 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 9 ms 10 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 10 ms 9 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 13 ms 10 ms 10 ms core1-pkl-tg0-7-0-0.ip.isnet.net [168.209.1.162]

7 182 ms 184 ms 182 ms 168.209.246.1
8 179 ms 180 ms 180 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 183 ms 182 ms 183 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
9.89]
10 238 ms 189 ms 189 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
.130]
11 197 ms 214 ms 197 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 205 ms 205 ms 206 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 205 ms 206 ms 205 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 218 ms 217 ms 217 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 217 ms 217 ms 217 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 233 ms 233 ms 233 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 230 ms 229 ms 229 ms m247.demarc.cogentco.com [149.6.50.126]
18 * * * Request timed out.
19 265 ms 229 ms 229 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.
 
KoolDaffy said:
I'm guessing whatever problems you'll were having. You'll still haven't been able to fix?

Traceroute Afrihost Business Account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 103 ms 13 ms 9 ms 41.181.178.42
4 11 ms 11 ms 9 ms ipc-recieve-jh-4a.za.mtnbusiness.net [41.181.178
.41]
5 27 ms 27 ms 26 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 200 ms 207 ms 193 ms 41.181.180.10
8 206 ms 206 ms 209 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 188 ms 188 ms 188 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 207 ms 206 ms 206 ms TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
11 206 ms 206 ms 206 ms p1-0.globalcrossing.londen03.uk.bb.gin.ntt.net [
208.50.13.146]
12 202 ms 201 ms 202 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
13 287 ms 324 ms 326 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
14 310 ms 313 ms 344 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
15 330 ms 330 ms 373 ms ae-4.r00.buchro01.ro.bb.gin.ntt.net [129.250.3.7
9]
16 232 ms 236 ms 232 ms 91.186.184.2
17 * * * Request timed out.
18 296 ms 298 ms 297 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.


And Traceroute Web Africa Capped Account

Tracing route to www.movreel.com [89.46.103.114]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 10 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214
]
4 10 ms 9 ms 10 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 10 ms 9 ms 10 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 13 ms 10 ms 10 ms core1-pkl-tg0-7-0-0.ip.isnet.net [168.209.1.162]

7 182 ms 184 ms 182 ms 168.209.246.1
8 179 ms 180 ms 180 ms te0-7-0-1.ccr21.lon02.atlas.cogentco.com [149.6.
148.129]
9 183 ms 182 ms 183 ms be2329.ccr22.lon01.atlas.cogentco.com [130.117.4
9.89]
10 238 ms 189 ms 189 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
.130]
11 197 ms 214 ms 197 ms be2488.ccr42.ams03.atlas.cogentco.com [154.54.39
.109]
12 205 ms 205 ms 206 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74
.126]
13 205 ms 206 ms 205 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0
.166]
14 218 ms 217 ms 217 ms be2167.ccr22.bts01.atlas.cogentco.com [130.117.0
.185]
15 217 ms 217 ms 217 ms be2197.ccr21.bud01.atlas.cogentco.com [130.117.1
.98]
16 233 ms 233 ms 233 ms be2195.ccr21.buh01.atlas.cogentco.com [130.117.0
.198]
17 230 ms 229 ms 229 ms m247.demarc.cogentco.com [149.6.50.126]
18 * * * Request timed out.
19 265 ms 229 ms 229 ms mx-pool114.intelicontacts.com [89.46.103.114]

Trace complete.
Click to expand...

Sorry about all of this :(
What area are you in?
 
electrofreeze said:
linux downloads on http are throttled as well no point in downloading
Click to expand...

Not sure if you saw my post earlier, but I really need you to PM me your account info so we can run some troubleshooting together.
I know that you're frustrated, but I'd prefer to work together on this.
 
Oh dear Afrihost. Third time in two weeks I actually make time to complain on this site. Youtube videos buffering around 8PM. I gave up, and started playing BF4. Started off with 25 ping, then at around 9PM, ping went to 290, and I was kicked from the locally hosted server for 'bad ping'. What are you going todo, or should I really go and cancel my account now? Is that what you want?

I'm in george, on brand new isam (20 meg vdsl), syncing up and down at brilliant speeds, and around 80 meters from exchange.

Ping:
Pinging www.afrihost.co.za [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=196ms TTL=57
Reply from 197.242.144.102: bytes=32 time=187ms TTL=57
Reply from 197.242.144.102: bytes=32 time=176ms TTL=57
Reply from 197.242.144.102: bytes=32 time=171ms TTL=57
Click to expand...

Trace
Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfsense.home [10.10.10.1]
2 1 ms <1 ms 1 ms HOME [10.10.9.1]
3 * * * Request timed out.
4 269 ms 251 ms 194 ms 41.181.51.181
5 143 ms 136 ms 137 ms 41.181.51.182
6 151 ms 150 ms 151 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
7 137 ms 140 ms 168 ms compj-cpt-1.mtnns.net [196.44.18.2]
8 135 ms 142 ms 139 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

9 156 ms 155 ms 157 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

10 179 ms 173 ms 176 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
11 184 ms 186 ms 196 ms 196.31.220.10
12 174 ms 173 ms 176 ms 196.31.220.21
13 191 ms 194 ms 198 ms 196.31.63.194
14 204 ms 199 ms 201 ms vl9-ah-ha-1.za.mtnbusiness.net [196.30.42.132]
15 204 ms 204 ms 195 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

My internet connection is perfect during the day, but at night, it sems to goes bang!
 
Look at this

Last Result:
Download Speed: 3773 kbps (471.6 KB/sec transfer rate)
Upload Speed: 764 kbps (95.5 KB/sec transfer rate)
Latency: 248 ms
Monday, 04 May 2015 21:29

This is a local Test Cape Town to Cape Town, 10MB account

Been trying to download a Windows 10 update which is 300kb and its been trying to download for more than an hour. This is so fustrating, whats the excuse now?
 
DaBump said:
Oh dear Afrihost. Third time in two weeks I actually make time to complain on this site. Youtube videos buffering around 8PM. I gave up, and started playing BF4. Started off with 25 ping, then at around 9PM, ping went to 290, and I was kicked from the locally hosted server for 'bad ping'. What are you going todo, or should I really go and cancel my account now? Is that what you want?

I'm in george, on brand new isam (20 meg vdsl), syncing up and down at brilliant speeds, and around 80 meters from exchange.

Ping:


Trace


My internet connection is perfect during the day, but at night, it sems to goes bang!
Click to expand...

It's hard to see from the results if latency is coming from our side, but I can see on my reports that latency spiked last night. It looks like it started as early as just after 8pm (which is earlier than we've seen previously) and latency was poor possibly until just before 10pm. Our technical team are looking into this to see what further changes can be made. I really hope they can make further progress, as I can imagine how tough it must be to game and stream with that kind of latency.
 
PurSpyk!! said:
Look at this

Last Result:
Download Speed: 3773 kbps (471.6 KB/sec transfer rate)
Upload Speed: 764 kbps (95.5 KB/sec transfer rate)
Latency: 248 ms
Monday, 04 May 2015 21:29

This is a local Test Cape Town to Cape Town, 10MB account

Been trying to download a Windows 10 update which is 300kb and its been trying to download for more than an hour. This is so fustrating, whats the excuse now?
Click to expand...

We definitely saw high latency at that time in the South on the network, so we'll need to keep working on bring the peak latency down when demand is at it's highest :(
 
Dianysis said:
P2p dead in the water.
Click to expand...

richardrpg said:
Not only you, my router has restarted 3X since 6:30pm, now p2p is dead and I'm only getting 16kb/s download and 40kb's upload on my 2meg line... the joys
Click to expand...

I think if latency was very high it would have affected lots of services. P2P is usually not as badly affected, but it's possible. I was running P2P last night in the North and was actually seeing much better speeds than I've seen in a while :(
 
Also had issues last night with my Afrihost Business package. Same story as last week; would be playing LoL and at about 6pm, all would be fine, but the later the evening went, the higher the ping went. Started at 200ms at 6pm, then it went up to around 400ms when it was 8pm. Been having this the whole of last week and now last night as well, so I assume this is a usual thing.

Will grab some tracert's and speedtests tonight for reporting purposes. But in the mean time, I suppose I'll need to use my WA trial account to play games with :/
 
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