Afrihost Business Uncapped Feedback - 2

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Still no updates on the issue at clareinch exchange @ AfriGenie?
 
dj2381 said:
Still no updates on the issue at clareinch exchange @ AfriGenie?
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Telkom just let me know that they are busy with some serious work on the Exchange, but they haven't been able to provide me with a ETR yet, I've reached out to our Telkom Service Manager to see if she has any other news.
 
Thanks, atleast it is somewhat good news.
 
Speeds gone down again. Everything slow. Posting from my phone using mybb app.
 
AfriGenie said:
Please let us know the moment you pick up any change in your connection performance!
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Windows Update still not working correclty, how much longer do we have to put up with poor performance and continual excuses?

90mins to download the latest Windows 10 updates, which are 2.6MB in size
 
PurSpyk!! said:
Windows Update still not working correclty, how much longer do we have to put up with poor performance and continual excuses?

90mins to download the latest Windows 10 updates, which are 2.6MB in size
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Sorry about that :( I know MS updates aren't running as they should, it's definitely something we're working on sorting out though.
 
Can't do anything. That's why I'm using my phone. Emailed support about 45 minutes ago asking to recreate my port and reset my account hoping that it will help. Haven't had a reply yet. Hopefully it will help.

I have a connection just really, really slow.
 
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Dianysis said:
Can't do anything. That's why I'm using my phone. Emailed support about 45 minutes ago asking to recreate my port and reset my account hoping that it will help. Haven't had a reply yet. Hopefully it will help.

I have a connection just really, really slow.
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Drop me a PM with your DSL username and I'll take a look for you.
 
Hi guys, my latest speed test results been this way since last night :

Last Result:
Download Speed: 2412 kbps (301.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 435 ms
5/6/2015, 8:06:56 PM

ticket number : #QBK-639-17161
 
JesseG said:
Hi guys, my latest speed test results been this way since last night :

Last Result:
Download Speed: 2412 kbps (301.5 KB/sec transfer rate)
Upload Speed: 419 kbps (52.4 KB/sec transfer rate)
Latency: 435 ms
5/6/2015, 8:06:56 PM

ticket number : #QBK-639-17161
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The latency is super high, but doesn't seem to be reflected in the traceroute that you sent us :( I'll ask our team to look into this further for you.
 
AfriGuy said:
The latency is super high, but doesn't seem to be reflected in the traceroute that you sent us :( I'll ask our team to look into this further for you.
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Yip, latency ridiculously high and also the download speed is nowhere near the max speed....
 
Windows 10 Updates are SHOCKING. I literally can't download a single one on Afrihost right now. Or use the beta store for that matter.
Take it to another place (no second account) and they work fine.
 
Speeds are in the toilet... can't even get my emails to download on a 10MB line... packet loss and latency through the roof. I barely managed to get this page open. Struggling to connect to my VPS.

Speeds on all my other ISP accounts (Telkom, MWEB, CW, WA, VOX) all run near full speed.
When the f*** is this gonna get sorted out?

...and NO, there is nothing wrong with my line, nor is my exchange congested.
 
Mike43110 said:
Windows 10 Updates are SHOCKING. I literally can't download a single one on Afrihost right now. Or use the beta store for that matter.
Take it to another place (no second account) and they work fine.
Click to expand...

Same issue here, been posting about thtis for a while now, and all we hear is "we are looking into it" but nmo improvment. Its like they hope we will foiget about it and complain about something else. Odd that even other Microsoft sites seems to be slow to open, ie some of their support pages, when you want to see what the updates do etc. I always find it odd how many issues Afrihost continually have, seems like missmanagement, or lack of forward planning, or no backup plan if things go wrong.
 
Routing is looping...

If I do a tracert on the 1st hop after my router. I get a loopback to it...
I can only think most of the problems is caused by this faulty routing???
Can someone with the same IP on 1st hop do the same test and let me know if its only me??

Traccert1stHop.jpg
 
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