Afrihost Business Uncapped Feedback

AfriGuy · Nov 11, 2013

sand_man said:
Performance continues to impress. This morning, IDM and Rapidgator premium account....

View attachment 81909

Awesome speeds!

Ho3n3r · Nov 11, 2013

AfriMan said:
Looks like there is really bad congestion here. Our network is performing pretty well at the moment and we're seeing pretty good throughput and latency.

Do we manage your line? Maybe I can check with Telkom if your exchange is congested and possibly due for an upgrade

Yes. You do manage my line.

It would be very kind if you could assist urgently here. Got a few online league races coming up, and this won't cut it. :/

AfriGuy · Nov 11, 2013

Ho3n3r said:
Yes. You do manage my line.

It would be very kind if you could assist urgently here. Got a few online league races coming up, and this won't cut it. :/

Exchange congestion isn't a quick fix I'm afraid

We need to log a fault for you with Telkom who need to, ideally, upgrade the infrastructure in the area.
Drop me a PM and I'll see what I can do here.

Bryn · Nov 11, 2013

Ho3n3r said:
Yes. You do manage my line.

It would be very kind if you could assist urgently here. Got a few online league races coming up, and this won't cut it. :/

Your exchange is stuffed. There's nothing any ISP can do to fix that.

Ho3n3r · Nov 11, 2013

AfriGuy said:
Exchange congestion isn't a quick fix I'm afraid We need to log a fault for you with Telkom who need to, ideally, upgrade the infrastructure in the area.
Drop me a PM and I'll see what I can do here.

Thanks. Done.

Ho3n3r · Nov 11, 2013

Bryn26 said:
Your exchange is stuffed. There's nothing any ISP can do to fix that.

Thanks.

I do not really care how it gets done - I have contacted Telkom on my own already, and done a log for a fault on their (Afrihost) site.

If we just accept this rubbish for the rest of our lives, Telkom will continue to **** us up the arse, but I am doing everything I can to resolve it, once again. If we don't try to improve Africa, who will? You pay for something, you expect it to work. You don't just pass the vaseline and bend over.

It happened in April at a different location with a different ISP, but I tell you, it's wonderful what social media can also do for you in 2013.

Reaper84 · Nov 11, 2013

Afriguy, is AH going to be relooking at their prices/products soon with the telkom speed upgrades?

I am on a 10mb line(via AH) now with a 4mb bus acc but would like to see if it will be worth dropping to the 4mb line and maybe saving some money or maybe AH will give us a small speed boost on the ISP side

AfriGuy · Nov 11, 2013

Ho3n3r said:
Thanks.

I do not really care how it gets done - I have contacted Telkom on my own already, and done a log for a fault on their (Afrihost) site.

If we just accept this rubbish for the rest of our lives, Telkom will continue to **** us up the arse, but I am doing everything I can to resolve it, once again. If we don't try to improve Africa, who will? You pay for something, you expect it to work. You don't just pass the vaseline and bend over.

It happened in April at a different location with a different ISP, but I tell you, it's wonderful what social media can also do for you in 2013.

We'll do our best to chase up here, but we can't promise any times when Telkom will have this resolved

In some cases, faults that we log don't get pushed through on the priority we'd like on Telkoms end. Our hands are tied in some cases.

I'll follow up on the PM now and see how far along the fault it

AfriGuy · Nov 11, 2013

Reaper84 said:
Afriguy, is AH going to be relooking at their prices/products soon with the telkom speed upgrades?

I am on a 10mb line(via AH) now with a 4mb bus acc but would like to see if it will be worth dropping to the 4mb line and maybe saving some money or maybe AH will give us a small speed boost on the ISP side

The announcement should be coming soon, we're reviewing a few of the finer details on our end.

Type RSA · Nov 11, 2013

Ok, I ran some tests on youtube tonight and the problem still persists. Everything else is working perfectly, but Youtube refuses to stream without constant buffering on 360p+

Speedtest results

Tracert

Code:

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     5 ms     5 ms     5 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.
1]
  3     7 ms     7 ms     *     ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  4     *        8 ms     8 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5     8 ms     8 ms     7 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6     8 ms     7 ms     7 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7     9 ms     9 ms     8 ms  196.44.31.99
  8     9 ms     8 ms     8 ms  196.30.1.39
  9     9 ms     9 ms     8 ms  tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
 10     8 ms     8 ms     8 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
 11     9 ms     8 ms     8 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Will those timeouts cause some issues?

Youtube screenie showing pathetic kbps.. Or non existent download on 360p!! C'mon man

EDIT**

I have also noticed that my download speed is very inconsistent on Speedtest.net.. See below screenie..

This used to look like table mountain on my 2mb line, but now it is looking more like our highways. Lots of dips and jumps?? This needs to be sorted guys

Necuno · Nov 11, 2013

And vimeo? I'd rather trust that as a test over YouTube. Http://vimeo.com/categories/hd/videos

If you get a smooth plato with speed test from rsa, it would be a first...

Type RSA · Nov 11, 2013

Necuno said:
And vimeo? I'd rather trust that as a test over YouTube. Http://vimeo.com/categories/hd/videos

If you get a smooth plato with speed test from rsa, it would be a first...

Well then I guess it was a first then, cause it was a solid line with the odd small drop or climb. Not this crap. Plus the problem was with Youtube buffering. So this is very relevant.

KinsZA · Nov 12, 2013

Are the business uncapped supposed to be the same as the normal capped accounts except with max speed depending on your package ?

EDIT: Please disregard I contacted sales and they said its the same

AfriMan · Nov 12, 2013

Type RSA said:
Ok, I ran some tests on youtube tonight and the problem still persists. Everything else is working perfectly, but Youtube refuses to stream without constant buffering on 360p+

Speedtest results

Tracert

Code:

Tracing route to www.afrihost.com [197.242.144.102] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.254 2 5 ms 5 ms 5 ms 105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3. 1] 3 7 ms 7 ms * ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178 .77] 4 * 8 ms 8 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1 20] 5 8 ms 8 ms 7 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42] 6 8 ms 7 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165 .115] 7 9 ms 9 ms 8 ms 196.44.31.99 8 9 ms 8 ms 8 ms 196.30.1.39 9 9 ms 9 ms 8 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n et [196.31.220.23] 10 8 ms 8 ms 8 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n et [196.31.63.198] 11 9 ms 8 ms 8 ms cms-gm.afrihost.com [197.242.144.102] Trace complete.

Will those timeouts cause some issues?

Youtube screenie showing pathetic kbps.. Or non existent download on 360p!! C'mon man

EDIT**

I have also noticed that my download speed is very inconsistent on Speedtest.net.. See below screenie..

This used to look like table mountain on my 2mb line, but now it is looking more like our highways. Lots of dips and jumps?? This needs to be sorted guys

Saw this post on the Uncapped thread - have replied there

AfriMan · Nov 12, 2013

Necuno said:
And vimeo? I'd rather trust that as a test over YouTube. Http://vimeo.com/categories/hd/videos

If you get a smooth plato with speed test from rsa, it would be a first...

Are your tests on vimeo showing similar results?

AfriMan · Nov 12, 2013

KinsZA said:
Are the business uncapped supposed to be the same as the normal capped accounts except with max speed depending on your package ?

EDIT: Please disregard I contacted sales and they said its the same

Yes, basically they are constructed from the same data pool

Necuno · Nov 12, 2013

AfriMan said:
Are your tests on vimeo showing similar results?

I'll do a throughput test tonight if Thor/Talos doesn't Revisit :erm:

Ho3n3r · Nov 12, 2013

So turns out my problem WASN'T a congested exchange. Thanks once again to Charl from Telkom for sorting it out, again. This guy is a living legend!

Speedtest:

http://www.speedtest.net/result/3096128750.png

AfriGuy · Nov 12, 2013

Ho3n3r said:
So turns out my problem WASN'T a congested exchange. Thanks once again to Charl from Telkom for sorting it out, again. This guy is a living legend!

Speedtest:

http://www.speedtest.net/result/3096128750.png

Glad to hear it's all sorted, what seemed to be the problem?

Chevron · Nov 12, 2013

Ho3n3r said:
So turns out my problem WASN'T a congested exchange. Thanks once again to Charl from Telkom for sorting it out, again. This guy is a living legend!

Speedtest:

http://www.speedtest.net/result/3096128750.png

Yeah, you can't say that and not mention what the problem was.

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