Afrihost Business Uncapped Feedback

[xera]

I'm pretty sure we're not doing any upgrades right now. I can't say why you're experiencing this - best drop me a PM so I can take a look. Sound like it may be a DNS issue - maybe a Telkom outage at the BRAS

It's definitely not DNS because I saved a list of pingable IP addresses specially for occasions like this.

 

[Zertop]

It's definitely not DNS because I saved a list of pingable IP addresses specially for occasions like this.

Removed: Misread

 

[KinsZA]

I'm thinking of going business until Durban IPC gets upgraded a few questions though.

1) Is there actually a noticeable difference in realtime ?
2) Can one "Upgrade" to business or do you have to wait till the end of the month.

 

[cryptic1]

I'm thinking of going business until Durban IPC gets upgraded a few questions though.

1) Is there actually a noticeable difference in realtime ?
2) Can one "Upgrade" to business or do you have to wait till the end of the month.

Hi KinsZA, I'm in Durban and I'm not experiencing any issues??? You can upgrade at anytime, you just pay a pro-rata.

 

[Type RSA]

What is going on here. I can't stream a Youtube video at 360p without constant buffering!! It is really annoying as I could stream Youtube at 480p on my old 2mb line..!!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     5 ms     5 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.
1]
  3     9 ms     7 ms     8 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
  4     8 ms     8 ms     7 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5     8 ms     7 ms     8 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6     *        7 ms     7 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7     8 ms     *        *     196.44.31.99
  8     9 ms     8 ms     8 ms  196.30.1.53
  9     *        *        *     Request timed out.
 10     8 ms     7 ms     7 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
 11     8 ms     8 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

A couple of timeouts there!!

 

[Type RSA]

What is going on here. I can't stream a Youtube video at 360p without constant buffering!! It is really annoying as I could stream Youtube at 480p on my old 2mb line..!!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     5 ms     5 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.
1]
  3     9 ms     7 ms     8 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
  4     8 ms     8 ms     7 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5     8 ms     7 ms     8 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6     *        7 ms     7 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7     8 ms     *        *     196.44.31.99
  8     9 ms     8 ms     8 ms  196.30.1.53
  9     *        *        *     Request timed out.
 10     8 ms     7 ms     7 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
 11     8 ms     8 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

A couple of timeouts there!!

 

[Ho3n3r]

Youtube seems pretty normal on my tests. What kind of throughput are you getting on your line?

Throughput is normal, but any streaming sucks, especially Youtube.

 

[Necuno]

Throughput is normal, but any streaming sucks, especially Youtube.

Youtube is **** overall when it comes to streaming.

 

[11masoodt]

Yip, tonight streaming was a big problem Torrents are flying but streaming was choppy (4meg account). Tried to stream the Man U game but it was so choppy, even on those flash video websites

 

[Ho3n3r]

Youtube is **** overall when it comes to streaming.

Yes, but it's now worse than ever, because of something broken on the network.

Now, tonight both my speed and ping is bad:

Tracing route to www.racedepartment.com [31.204.128.42]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 483 ms 485 ms 515 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 467 ms 458 ms 460 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 449 ms 355 ms * rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 475 ms 430 ms 435 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 387 ms 385 ms 400 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 615 ms 635 ms 637 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 * * * Request timed out.
9 505 ms 543 ms 519 ms 109.200.218.154
10 617 ms 787 ms 673 ms 80ge.br3-cr0.smartdc.rtd.i3d.net [188.122.95.93]

11 518 ms 529 ms 568 ms www.racedepartment.com [31.204.128.42]

Trace complete.

Now, this is likely something on the exchange. But I have sent support a mail, no reply on it in 2.5 hours, and the site says 'fully operational', which it clearly isn't.

Can I perhaps get a follow-up what the next step will be please? Tell me who I must PM what.

Thanks

 

[blaaislaai]

2 483 ms 485 ms 515 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]

Yeah, your exchange is congested.

 

[Ho3n3r]

Yeah, your exchange is congested.

Yeah, that's why I'm posting.

 

[KinsZA]

I have normal uncapped at the moment and even on realtime unshaped it has been rather slow HTTP downloads (Especially say hotfile), can anyone confirm business uncapped'ds speeds as I am interested in giving it a try because of this.

Durban IPC

 

[Dfleming]

Just switched

Hi KinsZA,

I've just switched over from the 2MBS Gold Openweb uncapped, I am in the Outerwest area of Durban.

My speeds are approximately 80-50% as of this moment.

Here are my results from the mybroadbands speed test

I have normal uncapped at the moment and even on realtime unshaped it has been rather slow HTTP downloads (Especially say hotfile), can anyone confirm business uncapped'ds speeds as I am interested in giving it a try because of this.

Durban IPC

 

[AfriMan]

I have normal uncapped at the moment and even on realtime unshaped it has been rather slow HTTP downloads (Especially say hotfile), can anyone confirm business uncapped'ds speeds as I am interested in giving it a try because of this.

Durban IPC

Durban has been running pretty awesome all weekend with very little shaping. I have noticed several KZN exchanges having problems in the last week or so and over the weekend, so there may be a throughput issue on your line or exchange.

Have you run any traceroutes?

 

[AfriMan]

Yes, but it's now worse than ever, because of something broken on the network.

Now, tonight both my speed and ping is bad:

Tracing route to www.racedepartment.com [31.204.128.42]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 483 ms 485 ms 515 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 467 ms 458 ms 460 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 449 ms 355 ms * rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 475 ms 430 ms 435 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 387 ms 385 ms 400 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 615 ms 635 ms 637 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
8 * * * Request timed out.
9 505 ms 543 ms 519 ms 109.200.218.154
10 617 ms 787 ms 673 ms 80ge.br3-cr0.smartdc.rtd.i3d.net [188.122.95.93]

11 518 ms 529 ms 568 ms www.racedepartment.com [31.204.128.42]

Trace complete.

Now, this is likely something on the exchange. But I have sent support a mail, no reply on it in 2.5 hours, and the site says 'fully operational', which it clearly isn't.

Can I perhaps get a follow-up what the next step will be please? Tell me who I must PM what.

Thanks

Looks like there is really bad congestion here. Our network is performing pretty well at the moment and we're seeing pretty good throughput and latency.

Do we manage your line? Maybe I can check with Telkom if your exchange is congested and possibly due for an upgrade

 

[AfriMan]

Yip, tonight streaming was a big problem Torrents are flying but streaming was choppy (4meg account). Tried to stream the Man U game but it was so choppy, even on those flash video websites

We're still investigating this, from comments in this thread. From what we can see the network was running well, but we've made some changes to hopefully improve general throughput on Business and Capped accounts.

Please test as soon as you can and let me know if you're still having issues

 

[AfriMan]

What is going on here. I can't stream a Youtube video at 360p without constant buffering!! It is really annoying as I could stream Youtube at 480p on my old 2mb line..!!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     5 ms     5 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.
1]
  3     9 ms     7 ms     8 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
  4     8 ms     8 ms     7 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5     8 ms     7 ms     8 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6     *        7 ms     7 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7     8 ms     *        *     196.44.31.99
  8     9 ms     8 ms     8 ms  196.30.1.53
  9     *        *        *     Request timed out.
 10     8 ms     7 ms     7 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
 11     8 ms     8 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

A couple of timeouts there!!

Replied to you in the Uncapped thread. Please let me know once you've tested again

 

[AfriMan]

Hi KinsZA,

I've just switched over from the 2MBS Gold Openweb uncapped, I am in the Outerwest area of Durban.

My speeds are approximately 80-50% as of this moment.

Here are my results from the mybroadbands speed test
View attachment 81881

We're not showing throughput issues in Durban right now - so I'm pretty surprised to see this. We've had pretty much no shaping for ages in Durban - but even if we did it should not affect real time services like speedtest.

What kind of troubleshooting have you done on this? Particularly interested in that high latency - which is horrible. Any traceroutes?

 

[sand_man]

Performance continues to impress. This morning, IDM and Rapidgator premium account....