Afrihost Business Uncapped Feedback

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Ho3n3r

Ho3n3r

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Apr 5, 2012
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17,058
AfriGuy said:
Glad to hear it's all sorted, what seemed to be the problem?
Click to expand...

I PM'ed you about what the problem was just now.

This is the second time I have had these symptoms, and both times it was said it was congested exchange, and I decided bull****, pushed for answers, and it's the second time it was actually something else.

Seems like somebody started this buzz phrase a few years back, and now everyone's just sticking to this every time they see these problems. Luckily we have superstars at Telkom like Charl Olivier who actually goes and digs for it. Imagine how many people hear their exchange is congested, wait 2 years for the infrastructure to be updated, and then still have these problems.

A sad tale, really.

Thanks for those from Afrihost who at least tried to help. It's an improvement from where I've been.

EDIT: Before some Slimjan comes across and thinks that I am trying to say that none are ever congested exchanges, this is not what I'm saying.
 
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P

PurSpyk!!

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Aug 10, 2005
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1,667
Hi,

I see in the new client zone there is an option to optimise my Business account, this is currently off. What does this do?
 
AfriMan

AfriMan

Afrihost Representative
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May 24, 2012
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Ho3n3r said:
I PM'ed you about what the problem was just now.

This is the second time I have had these symptoms, and both times it was said it was congested exchange, and I decided bull****, pushed for answers, and it's the second time it was actually something else.

Seems like somebody started this buzz phrase a few years back, and now everyone's just sticking to this every time they see these problems. Luckily we have superstars at Telkom like Charl Olivier who actually goes and digs for it. Imagine how many people hear their exchange is congested, wait 2 years for the infrastructure to be updated, and then still have these problems.

A sad tale, really.

Thanks for those from Afrihost who at least tried to help. It's an improvement from where I've been.

EDIT: Before some Slimjan comes across and thinks that I am trying to say that none are ever congested exchanges, this is not what I'm saying.
Click to expand...

Sorry to hear this - it really sucks to wait forever for something and then realise it's not actually working.

This is why we really encourage all our clients to let us do as much troubleshooting as possible as often as possible. The more information we have, the better we can diagnose faults or problems. I know it's a mission to run mutliple speedtests and switch out accounts but sometimes on traceroute doesn't tell the whole story and we need to see as much info as possible.

Glad you're issue was sorted in the end though :)
 
AfriMan

AfriMan

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We've introduced a feature for business owners who are getting employee's running torrents and other P2P services on their office networks, causing slow performance for business functions.

Now the business owner can introduce very aggressive shaping on torrents (not on any realtime or HTTP services, even downloads) and get the best out of his business connection at any time. It can also be switched off at any time so that you can have an unshaped connection whenever you want it.

We think it will save a lot of business owners the hefty expense expense of network traffic policing software and gear to keep their office networks cleaner. It's still best to have that stuff - but this is also a great option for smaller businesses and networks.

It's totally optional and can be turned on or off at any time :)
 
cryptic1

cryptic1

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May 9, 2006
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Ok, so who's in Durban and all's ok with their internet?
 
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Necuno

Necuno

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Joined
Sep 27, 2005
Messages
58,567
I presume it is this:

Optimization: Off / On

AfriMan said:
We've introduced a feature for business owners who are getting employee's running torrents and other P2P services on their office networks, causing slow performance for business functions.

Now the business owner can introduce very aggressive shaping on torrents (not on any realtime or HTTP services, even downloads) and get the best out of his business connection at any time. It can also be switched off at any time so that you can have an unshaped connection whenever you want it.

We think it will save a lot of business owners the hefty expense expense of network traffic policing software and gear to keep their office networks cleaner. It's still best to have that stuff - but this is also a great option for smaller businesses and networks.

It's totally optional and can be turned on or off at any time :)
Click to expand...
 
1

11masoodt

Senior Member
Joined
Jan 12, 2008
Messages
794
AfriMan said:
We've introduced a feature for business owners who are getting employee's running torrents and other P2P services on their office networks, causing slow performance for business functions.

Now the business owner can introduce very aggressive shaping on torrents (not on any realtime or HTTP services, even downloads) and get the best out of his business connection at any time. It can also be switched off at any time so that you can have an unshaped connection whenever you want it.

We think it will save a lot of business owners the hefty expense expense of network traffic policing software and gear to keep their office networks cleaner. It's still best to have that stuff - but this is also a great option for smaller businesses and networks.

It's totally optional and can be turned on or off at any time :)
Click to expand...

Does it shape dynamically or will it shape it during business hours and then unshape torrents outside of business hours?

What I mean by dynamically is whether it's demand based? So If I've got optimization on and no other traffic is going on on the line, will the torrents be able to run at full speed? And then as soon as there's web traffic or video traffic, it'll give the torrents lowest priority?
 
F

froot

Honorary Master
Joined
Jun 2, 2009
Messages
11,347
Necuno said:
can you tracert to http://www.humblebundle.com/ ?

C:\Windows\system32>tracert www.humblebundle.com

Tracing route to ghs-svc-https-c32.ghs-ssl.googlehosted.com [74.125.34.32]
over a maximum of 30 hops:

1 General failure.

Trace complete.

C:\Windows\system32>
Click to expand...

Works fine my side.
Code: 
Tracing route to ghs-svc-https-c32.ghs-ssl.googlehosted.com [74.125.34.32]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  3    10 ms     9 ms     9 ms  ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
  4    10 ms    10 ms    10 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
  5    10 ms    10 ms     9 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6    10 ms     9 ms    10 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    11 ms    10 ms    11 ms  72.14.194.74
  8   192 ms   192 ms   193 ms  66.249.95.8
  9   335 ms   320 ms   348 ms  209.85.244.240
 10   187 ms   185 ms   185 ms  209.85.250.216
 11   186 ms   186 ms   186 ms  72.14.235.141
 12     *        *        *     Request timed out.
 13   243 ms   232 ms   231 ms  ghs-vip-any-c32.ghs-ssl.googlehosted.com [74.125
.34.32]

Trace complete.
 
P

Pakka

Expert Member
Joined
Jul 22, 2010
Messages
2,271
11masoodt said:
Does it shape dynamically or will it shape it during business hours and then unshape torrents outside of business hours?

What I mean by dynamically is whether it's demand based? So If I've got optimization on and no other traffic is going on on the line, will the torrents be able to run at full speed? And then as soon as there's web traffic or video traffic, it'll give the torrents lowest priority?
Click to expand...
That wouldn't make a lot in achieving what Afriperson suggested. I'm sure it doesn't work dynamically in this case. It's either allowed, or not allowed
 
cryptic1

cryptic1

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May 9, 2006
Messages
1,342
Please don't break sweat trying to help me ;) as Eugene K at Afrihost has sorted my problem out. Afrihost's LiveChat works awesomely :D :D :D
 
H

HelterSkelter

Expert Member
Joined
Sep 22, 2012
Messages
2,484
AfriMan said:
We've introduced a feature for business owners who are getting employee's running torrents and other P2P services on their office networks, causing slow performance for business functions.

Now the business owner can introduce very aggressive shaping on torrents (not on any realtime or HTTP services, even downloads) and get the best out of his business connection at any time. It can also be switched off at any time so that you can have an unshaped connection whenever you want it.

We think it will save a lot of business owners the hefty expense expense of network traffic policing software and gear to keep their office networks cleaner. It's still best to have that stuff - but this is also a great option for smaller businesses and networks.

It's totally optional and can be turned on or off at any time :)
Click to expand...

Man this is cool!!
 
H

Hush9300

Expert Member
Joined
Sep 13, 2011
Messages
2,261
AfriMan said:
We've introduced a feature for business owners who are getting employee's running torrents and other P2P services on their office networks, causing slow performance for business functions.

Now the business owner can introduce very aggressive shaping on torrents (not on any realtime or HTTP services, even downloads) and get the best out of his business connection at any time. It can also be switched off at any time so that you can have an unshaped connection whenever you want it.

We think it will save a lot of business owners the hefty expense expense of network traffic policing software and gear to keep their office networks cleaner. It's still best to have that stuff - but this is also a great option for smaller businesses and networks.

It's totally optional and can be turned on or off at any time :)
Click to expand...

Great stuff.
 
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