Afrihost Business Uncapped Feedback

[froot]

I whipped out my Business account again for the rest of the month.

I see the protocol prioritisation is active by default. I did deactivate it, seeing as how a fair amount of my work stuffies flows through non-standard ports, and I don't share my line with too many people, so torrents won't be a problem.

 

[bullzeye.za]

I whipped out my Business account again for the rest of the month.

I see the protocol prioritisation is active by default. I did deactivate it, seeing as how a fair amount of my work stuffies flows through non-standard ports, and I don't share my line with too many people, so torrents won't be a problem.

How does one deactivate the "Protocol Prioritisation" ? - I've been digging around in my clientzone, and can't find that button.

 

[froot]

How does one deactivate the "Protocol Prioritisation" ? - I've been digging around in my clientzone, and can't find that button.

Connectivity -> Business Account ->

Account Status: Cancellation Pending
Shaping Policy: No Shaping Applied
Protocol Prioritisation: Deactivated

Click on "Activated" and it will ask you if you want to revert.

 

[bullzeye.za]

How does one deactivate the "Protocol Prioritisation" ? - I've been digging around in my clientzone, and can't find that button.

Never mind. I'm blind. It's under "Account Overview"

 

[jeanres]

Gah I need faster internet

 

[getafix33]

I am on Business Uncapped and my NZB's are running at full speed pretty much all the time.

 

[AfriGuy]

I whipped out my Business account again for the rest of the month.

I see the protocol prioritisation is active by default. I did deactivate it, seeing as how a fair amount of my work stuffies flows through non-standard ports, and I don't share my line with too many people, so torrents won't be a problem.

Great to hear it froot!
The protocol prioritisation is enabled by default on the new accounts, we've left it off for existing clients though

 

[AfriGuy]

How does one deactivate the "Protocol Prioritisation" ? - I've been digging around in my clientzone, and can't find that button.

I see froot gave the best answer here
All sorted?

 

[AfriGuy]

I am on Business Uncapped and my NZB's are running at full speed pretty much all the time.

Great to hear it

 

[xera]

Great to hear it froot!
The protocol prioritisation is enabled by default on the new accounts, we've left it off for existing clients though

Am I correct in thinking that if your router can do this, you don't need to enable it in clientzone?

 

[Zertop]

Am I correct in thinking that if your router can do this, you don't need to enable it in clientzone?

Yes - but QOS configuration is extremely confusing on consumer products

 

[AfriGuy]

Am I correct in thinking that if your router can do this, you don't need to enable it in clientzone?

You can set it up on a router level, but sifting through QoS confusion can get a bit tedious.
The easiest, one click solution is available on the ClientZone

 

[Ho3n3r]

I may have blamed Afrihost for no reason for my streaming issues.

So, it was everything except Youtube that was stuttering, but some videos on Youtube as well. Someone here mentioned that some Youtube vids are stored locally, so I guess that it was the cause of that problem, but then I still had the slow streaming.

Seems that somehow, the hotter my router gets, the worse the latency is. Now, it's not horrendous, maybe one or two big hops for a traceroute from here all the way to Europe.

Sunday evening, I was unable to stream the Formula 1 build-up show properly, and I put my hand on my router, as I always do, and it was a little hot - which I thought was normal for heavy usage. Then, I had this glass of water next to me, and I had a silly idea to put this on the top of the router. Few minutes later, the stream stopped stuttering, and no more glitches even til after the race. I felt the router as soon as it started running smoothly, and it was certainly more at a normal temperature, almost the same as room temperature.

I thought this could be coincidental, so I left it on, streamed something else, which was running fine for a period of time. Then I took it off, and within 10 minutes, it became unwatchable.

So, thank you Afrihost for trying to help, and for falsely accusing you of bad service. Although I never thought of something like a too hot router, especially when it's not even extremely hot. I guess some components just need more cooling than others.

Who knows, maybe this helps someone else.

Cheers

 

[AfriGuy]

I may have blamed Afrihost for no reason for my streaming issues.

So, it was everything except Youtube that was stuttering, but some videos on Youtube as well. Someone here mentioned that some Youtube vids are stored locally, so I guess that it was the cause of that problem, but then I still had the slow streaming.

Seems that somehow, the hotter my router gets, the worse the latency is. Now, it's not horrendous, maybe one or two big hops for a traceroute from here all the way to Europe.

Sunday evening, I was unable to stream the Formula 1 build-up show properly, and I put my hand on my router, as I always do, and it was a little hot - which I thought was normal for heavy usage. Then, I had this glass of water next to me, and I had a silly idea to put this on the top of the router. Few minutes later, the stream stopped stuttering, and no more glitches even til after the race. I felt the router as soon as it started running smoothly, and it was certainly more at a normal temperature, almost the same as room temperature.

I thought this could be coincidental, so I left it on, streamed something else, which was running fine for a period of time. Then I took it off, and within 10 minutes, it became unwatchable.

So, thank you Afrihost for trying to help, and for falsely accusing you of bad service. Although I never thought of something like a too hot router, especially when it's not even extremely hot. I guess some components just need more cooling than others.

Who knows, maybe this helps someone else.

Cheers

That's very interesting, glad you managed to get it sorted with a glass of water - sounds like it's time for a new router

 

[froot]

Sunday evening, I was unable to stream the Formula 1 build-up show properly, and I put my hand on my router, as I always do, and it was a little hot - which I thought was normal for heavy usage. Then, I had this glass of water next to me, and I had a silly idea to put this on the top of the router. Few minutes later, the stream stopped stuttering, and no more glitches even til after the race. I felt the router as soon as it started running smoothly, and it was certainly more at a normal temperature, almost the same as room temperature.

Yeah it's ridiculous what heat can do to a router, in terms of slowing it down... and there's nothing to indicate that it's a router problem, until you figure that out.

 

[Ho3n3r]

That's very interesting, glad you managed to get it sorted with a glass of water - sounds like it's time for a new router

Well, it's pretty new already... maybe just not built for the warmer climates of the RS of A... I dunno.

Yeah it's ridiculous what heat can do to a router, in terms of slowing it down... and there's nothing to indicate that it's a router problem, until you figure that out.

Indeed man. I have searched all over the net to find out about how to diagnose if it's certainly this - since every reading, like attenuation, SNR etc. are far within the acceptable limits.

I will just stick to the glass of water for now, until I can find a more elegant solution. Since it's getting more than enough airflow, I believe it's nothing more than the insane Centurion summer that's causing the heat.

 

[froot]

I will just stick to the glass of water for now, until I can find a more elegant solution. Since it's getting more than enough airflow, I believe it's nothing more than the insane Centurion summer that's causing the heat.

Try putting it on the floor.... should be a very good source of heat dissipation

 

[AfriMan]

Well, it's pretty new already... maybe just not built for the warmer climates of the RS of A... I dunno.



Indeed man. I have searched all over the net to find out about how to diagnose if it's certainly this - since every reading, like attenuation, SNR etc. are far within the acceptable limits.

I will just stick to the glass of water for now, until I can find a more elegant solution. Since it's getting more than enough airflow, I believe it's nothing more than the insane Centurion summer that's causing the heat.

You should make sure there is no airflow restriction where the router is placed - it may not have a fan but they are still designed for this and should have some vents.

Also, there's a reason why data centres are super cooled - you want to keep PCs and tech equipment at a nice crisp temp so they don't overheat. Direct sunlight or closed congested spaces are pretty much a no-no

 

[Ho3n3r]

You should make sure there is no airflow restriction where the router is placed - it may not have a fan but they are still designed for this and should have some vents.

Also, there's a reason why data centres are super cooled - you want to keep PCs and tech equipment at a nice crisp temp so they don't overheat. Direct sunlight or closed congested spaces are pretty much a no-no

Yeah, pretty clued up with these kinds of things Although my space is very limited to get the real kind of ventilation that I want.

Now a question regarding your new prices: I am already on the limit of what I can afford with regards to your 1Mbps @ R397 per month. Now I see the lowest is 2Mbps @R497 per month. Are you just not catering for people like me anymore, or will there be some further adjustments available?

Thanks.

 

[froot]

Your website is down -_-