Afrihost Business Uncapped Feedback

[killerbyte]

Does anyone know the usual turn around time for a fault to be logged with Telkom?

What are the communication procedures? I had to phone to get my reference number for the fault since I never got the SMS; I also haven't received any communication related to my fault being logged with Telkom or anything like that. Feel a little in the dark.

Yesterday I checked on my clientzone and tested the line, it returned a sync rate but no other values for SNR and attenuation.

BF4 China Rising is out this weekend and I need to do 4gig update but I might be forced to pick my nose instead... this is not how I wanted to spend the long weekend.

 

[AfriMan]

Tx Zertop

Yea it was the new episode of Arrow posted this morning

LOL - glad to see everyone is not phased by the Cape Town piracy arrest

http://ewn.co.za/2013/12/12/First-SA-digital-piracy-arrest-report

 

[AfriMan]

Torrents are harder on the network due to all the open connections. Core routers can only handle so many open connections.

Correct - NNTP is much cleaner cos everything happens on the newsserver - not the local DSL (user level) which means our network has to cope with the multiple seeders and leechers that come with torrents

 

[AfriMan]

Does anyone know the usual turn around time for a fault to be logged with Telkom?

What are the communication procedures? I had to phone to get my reference number for the fault since I never got the SMS; I also haven't received any communication related to my fault being logged with Telkom or anything like that. Feel a little in the dark.

Yesterday I checked on my clientzone and tested the line, it returned a sync rate but no other values for SNR and attenuation.

BF4 China Rising is out this weekend and I need to do 4gig update but I might be forced to pick my nose instead... this is not how I wanted to spend the long weekend.

Did you log the fault through us or directly with Telkom? If we logged it you should definitely receive an SMS from us and sometimes you'll get SMS from Telkom as well acknowledging the fault.

Generally Telkom say they resolve faults within 96 hours. Thereafter the fault can be escalated to higher levels. However everything seems to be especially slow at the moment due to Telkom still processing upgrades and prepping for the network freeze coming up. So it's difficult to give any guarantees right now

Drop me a PM if I can help you trace all the info

 

[Zertop]

LOL - glad to see everyone is not phased by the Cape Town piracy arrest

http://ewn.co.za/2013/12/12/First-SA-digital-piracy-arrest-report

I couldn't care less to be honest, we get the stuff the next day anyway so it doesn't really bother me

 

[killerbyte]

Did you log the fault through us or directly with Telkom? If we logged it you should definitely receive an SMS from us and sometimes you'll get SMS from Telkom as well acknowledging the fault.

Generally Telkom say they resolve faults within 96 hours. Thereafter the fault can be escalated to higher levels. However everything seems to be especially slow at the moment due to Telkom still processing upgrades and prepping for the network freeze coming up. So it's difficult to give any guarantees right now

Drop me a PM if I can help you trace all the info

My line is with you so I logged the fault with you.

I will send you a PM with the details, any assistance you can offer would be most appreciated.

 

[kimbo]

LOL - glad to see everyone is not phased by the Cape Town piracy arrest

http://ewn.co.za/2013/12/12/First-SA-digital-piracy-arrest-report

I'm downloadin not uploading

 

[Zertop]

I'm downloadin not uploading

+1 - plus, linux distros arnt illegal

 

[PurSpyk!!]

I'm downloadin not uploading

Isn't downloading equally illegal?

 

[Zertop]

Isn't downloading equally illegal?

Well, it is punishable by law for you to share copyright material, but if im not mistaken, there is not much that can be done about possessing copyright material

 

[froot]

Well, it is punishable by law for you to share copywrite material, but if im not mistaken, there is not much that can be done about possessing copywrite material

*copyright*

 

[Zertop]

*copyright*

Yup, sorry

 

[Bursty-dude]

Tracing route to www.google.com [173.194.41.144]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 20 ms 13 ms 12 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 13 ms 13 ms 13 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 13 ms 13 ms 12 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 12 ms 11 ms 36 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 181 ms 181 ms 182 ms core2.ams.net.google.com [195.69.145.100]
8 228 ms 182 ms 180 ms 209.85.254.90
9 187 ms 181 ms 224 ms 72.14.238.153
10 185 ms 185 ms 185 ms 209.85.246.153
11 189 ms 189 ms 189 ms 209.85.245.3
12 210 ms 309 ms 188 ms 72.14.238.55
13 185 ms 184 ms 206 ms lhr08s03-in-f16.1e100.net [173.194.41.144]

Trace complete.



It's OKish. Still much better than what it was like at the beginning of the week, though.

 

[cryptic1]

Projected Monthly Usage: 614.16 GB, Afriguy please point me in the direction of any HDD specials

 

[JohnJuniorV3]

Hi AfriGuy,

Please explain to me. I am on the 4MB uncapped package for R399, and want to move to the business uncapped 4Mb package for R697. Why is the DSL+Data bundle R797? It's only a R100 more. A DSL line is R279.

Please assist.

 

[Zertop]

Hi AfriGuy,

Please explain to me. I am on the 4MB uncapped package for R399, and want to move to the business uncapped 4Mb package for R697. Why is the DSL+Data bundle R797? It's only a R100 more. A DSL line is R279.

Please assist.

Its just how Afrihost works! They give great savings when you move your line over to them. Also, I personally prefer my line with Afrihost as it means I just have to push a button in clientzone and it finds and attempts to fix any issues. A port reset is just a click away compared to an hour phonecall away (my experiences with telkom).

 

[Soprono]

Playing on the PS4 with Afrihost Business 4mb Uncapped has and still is a pleasure what a wonderful experience, loving the online...

 

[CrazYmonkeY159]

I'm getting better performance on my parents MWEB non-shaped 2meg uncapped account these days.

I am at my parents house over the holiday season and they are owners of a 2meg uncapped mweb account (on a 4meg line, Telkom upgrades) My usual modes of operation on the internet is gaming and gaming related content consumption (twitch.tv, steam, YouTube, battle.net)

In my 1 week of being here I have switched between my own 2meg business account and my parents' 2meg standard MWEB account. And right out the bat MWEB is better at streaming twitch and YouTube (never buffer 480p). Both accounts are fine for gaming but I would give Afrihost the edge in terms of lower pings. I also give Afrihost the edge on Download speeds (ill put this down to unshaped-ness)

I really wish that my twitch would work fine. It sucks back in my CPT house and it sucks in my parents' PE house where the line stats are far better (good tracerts, 30 SNR, high theoretical sync speed) but still.

If twitch worked man, I would be such a happy Afrihost customer. One more thing, DSTV Online also stinks on any non-mweb account, I wont burn Afrihost for that one though.

 

[AfriGuy]

Projected Monthly Usage: 614.16 GB, Afriguy please point me in the direction of any HDD specials

Haha, be on the look out - with Christmas around the corner I'm sure some specials should pop up soon

 

[AfriGuy]

Hi AfriGuy,

Please explain to me. I am on the 4MB uncapped package for R399, and want to move to the business uncapped 4Mb package for R697. Why is the DSL+Data bundle R797? It's only a R100 more. A DSL line is R279.

Please assist.

We like passing on discounts and savings to our clients, and bundling the data is one of the ways we do that