Afrihost Business Uncapped Feedback

[Zertop]

Hehe no chance, most of them are at least 80, and I don't really know any of them

Will struggle this out with Telkom and Afrihost...

Haha. Anyway - try contacting your local Telkom branch instead of the national support line, it gets things done faster Just tell them that you are having line issues and you would like them to check it out for you

 

[Ho3n3r]

Haha. Anyway - try contacting your local Telkom branch instead of the national support line, it gets things done faster Just tell them that you are having line issues and you would like them to check it out for you

Contacted them via Twitter - much faster than any other avenues they have

 

[Bursty-dude]

Supposedly running 5+Mb according to Speedtest, yet Youtube vids are buffering like mad at 360p....

I am getting gatvol of Hellscum's inability to fix a damned line. This has been going on for far too long now. Seriously? 8+ months and still no resolution in sight due to their useless techs who close faults and mark them as resolved, yet they are just too f-ing lazy to actually fix stuff and it is a case of Afrihost will bear the brunt of my complaints until either this issue is sorted, or I cancel my account, my Mifi, and my web hosting package.

Tracing route to youtube-ui.l.google.com [173.194.34.134]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 105-236-11-193-esr-lo.mtnbusiness.co.za [105.236
.11.193]
3 12 ms 11 ms 12 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 26 ms 12 ms 12 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 * 12 ms 13 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 31 ms 12 ms 12 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 202 ms 201 ms 202 ms core2.ams.net.google.com [195.69.145.100]
8 218 ms 218 ms 218 ms 209.85.254.90
9 237 ms 205 ms 206 ms 209.85.253.249
10 230 ms 217 ms * 209.85.246.155
11 204 ms 203 ms 204 ms 209.85.244.241
12 217 ms 217 ms 218 ms 209.85.253.115
13 201 ms 201 ms 201 ms lhr14s21-in-f6.1e100.net [173.194.34.134]

Trace complete.

 

[b1scu1t]

@Afriman
This doesn't seem normal... Exchange?

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.307 ms 1.006 ms 0.955 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 110.273 ms 52.808 ms 34.631 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 28.244 ms 74.416 ms 101.799 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 28.446 ms 22.991 ms 15.253 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 12.704 ms 11.916 ms 12.579 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 12.190 ms 26.272 ms 27.438 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 32.692 ms 43.026 ms 14.131 ms
8 196.43.25.137 (196.43.25.137) 13.894 ms 13.327 ms 29.401 ms
9 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 37.179 ms 62.185 ms 63.555 ms
10 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 38.166 ms !X * *
11 * wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 288.208 ms !X *
12 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 344.509 ms !X * *
13 * * *
14 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 394.064 ms !X * *
15 * wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 374.078 ms !X *
16 * * *

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.247 ms 1.014 ms 1.011 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 357.996 ms 346.747 ms 377.005 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 366.078 ms 352.958 ms 294.525 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 376.794 ms 340.232 ms 352.183 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 342.180 ms 361.697 ms 353.828 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 318.234 ms 374.296 ms 321.956 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 378.015 ms 340.733 ms 352.173 ms
8 196.43.25.137 (196.43.25.137) 269.289 ms 365.393 ms 378.549 ms
9 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 308.689 ms 339.501 ms 366.576 ms

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.075 ms 0.940 ms 0.936 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 367.000 ms 352.164 ms 374.653 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 378.044 ms 375.111 ms 375.271 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 377.997 ms 350.861 ms 375.480 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 329.031 ms 354.294 ms 372.130 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 374.377 ms 376.354 ms 381.933 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 383.346 ms 375.317 ms 287.394 ms
8 196.43.25.137 (196.43.25.137) 351.708 ms 374.540 ms 289.631 ms
9 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 398.838 ms 356.333 ms 373.450 ms
10 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 376.586 ms !X * 311.343 ms !X

After I restart the router I get this.
Is it because it resyncs or something?

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.033 ms 0.844 ms 0.837 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 9.225 ms 8.342 ms 8.585 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 11.387 ms 78.314 ms 12.681 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 12.672 ms 12.191 ms 13.074 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 24.088 ms 12.247 ms 12.742 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 11.467 ms 11.437 ms 11.388 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 18.259 ms 13.652 ms 14.712 ms
8 196.43.25.137 (196.43.25.137) 13.569 ms 13.293 ms 13.562 ms
9 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 37.176 ms 36.939 ms 38.757 ms
10 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 38.004 ms !X

Traceroute has started…

traceroute to saix.net (196.25.1.204), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 0.974 ms 0.895 ms 0.862 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 8.781 ms 9.429 ms 8.621 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 11.071 ms 11.183 ms 17.827 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 14.219 ms 12.029 ms 13.568 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 12.981 ms 12.003 ms 15.508 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 54.142 ms 12.118 ms 11.430 ms
7 rrba-ip-se-2-wan.telkom-ipnet.co.za (196.25.58.17) 13.556 ms 13.923 ms 14.196 ms
8 196.43.25.137 (196.43.25.137) 22.981 ms 13.521 ms 15.567 ms
9 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za (196.43.11.22) 37.974 ms 46.724 ms 38.725 ms

 

[Zertop]

@Afriman
This doesn't seem normal... Exchange?







After I restart the router I get this.
Is it because it resyncs or something?

First one looked to be exchange - but it could be something with your router due to the fact that it rectified itself after a reboot, which isn't really normal. It looks fine for now, but if it pops up again - take note of the time and see if it's during peak times - which points to congestion

 

[Bursty-dude]

Telkom tech was doing something in the manhole outside our property again, but now when the landline phone rings, the ADSL line disconnects....

I should have locked him in that manhole. Pity he has left.

 

[jeanres]

So, I got my Zyxel router, popped in the details for my static ip, connected and boom, the ip the server is assigning me is not my static ip.

Latency goes from 4ms for the second hop to 40ms, had two afrihost support people remote into the router and its still not working

@AfriEveryone could you assist?





➜ ~ traceroute google.com
traceroute: Warning: google.com has multiple addresses; using 173.194.78.139
traceroute to google.com (173.194.78.139), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.965 ms 0.626 ms 0.625 ms
2 gw13-tt.jnb6.za.mtnbusiness.net (196.7.106.11) 35.809 ms 31.681 ms 34.089 ms

 

[jeanres]

Telkom tech was doing something in the manhole outside our property again, but now when the landline phone rings, the ADSL line disconnects....

I should have locked him in that manhole. Pity he has left.

Check your pots filter

 

[Zertop]

So, I got my Zyxel router, popped in the details for my static ip, connected and boom, the ip the server is assigning me is not my static ip.

Latency goes from 4ms for the second hop to 40ms, had two afrihost support people remote into the router and its still not working

@AfriEveryone could you assist?

View attachment 89562

View attachment 89564

➜ ~ traceroute google.com
traceroute: Warning: google.com has multiple addresses; using 173.194.78.139
traceroute to google.com (173.194.78.139), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.965 ms 0.626 ms 0.625 ms
2 gw13-tt.jnb6.za.mtnbusiness.net (196.7.106.11) 35.809 ms 31.681 ms 34.089 ms

Are you sure it's not working - static ip's are pretty much like connecting to a vpn - which means your second hop will be the vpn server (I think, could be wrong). Go to whatismyip.com and check that it isn't your static IP

 

[jeanres]

Are you sure it's not working - static ip's are pretty much like connecting to a vpn - which means your second hop will be the vpn server (I think, could be wrong). Go to whatismyip.com and check that it isn't your static IP

The IP that is assigned by the VPN, is not the IP address that is displayed in client zone , and 40ms is very high

 

[Bursty-dude]

Check your pots filter

I have fitted new POTS filters more times than I can remember. It is not the problem.
There is a line fault that Hellscum just plainly refuses/can't fix.

 

[Kosmik]

This is now getting heavily annoying, why on a 9/10mbps link is international streaming so slow ( Netflix, amazon etc ) that it dies? Everything else is fine.

 

[requiem]

This is now getting heavily annoying, why on a 9/10mbps link is international streaming so slow ( Netflix, amazon etc ) that it dies? Everything else is fine.

I unfortunately ended up cancelling my 10 mb business uncapped account. When I first got it it was absolutely amazing. With all the troubles I have been having, Afrihost are hellbent on trying to convince me the account is fine, it must be my line or exchange. But if I use a capped account, I fly at full speed.

 

[jeanres]

I unfortunately ended up cancelling my 10 mb business uncapped account. When I first got it it was absolutely amazing. With all the troubles I have been having, Afrihost are hellbent on trying to convince me the account is fine, it must be my line or exchange. But if I use a capped account, I fly at full speed.

Afrihost's support has become quite bad over the last couple of months

On a different note, has anyone been able to get the static ip l2tp working with a ZyXEL router?

 

[Bursty-dude]

I am tired of this crap......

 

[jeanres]

I am tired of this crap......

Still phone issues dude?

 

[jeanres]

Holding for a manager @ afrihost, 40 minutes and I decided to not hold any longer

 

[jeanres]

Holding for a manager @ afrihost, 40 minutes and I decided to not hold any longer

So after telling Afrihost that the IP the VPN is wrong, 3 days of phone calls, countless swearing, Joseph M, understand and he is having it fixed by the dev team.

Afrihost you are becoming the "worse" ISP in africa!

EDIT: And the dev team changes the IP address in client zone to match the one that was assigned to me by the VPN

 

[whatwhat]

I've had countless complaints about streaming, from Apple TV to Hulu and Netflix. I just get told they don't support it as the services aren't available in South Africa.

 

[Zertop]

I've had countless complaints about streaming, from Apple TV to Hulu and Netflix. I just get told they don't support it as the services aren't available in South Africa.

On Business?