Bursty-dude
Expert Member
I think it's safe to say that you'll only see a stable connection once Telkom have sorted this out. Until then, it will be up and down
Sadly, my patience is running thin now. I think 10 months is long enough to be patient, right?
This is my reply to Indrani Narain's email to me:
"Hi.
I have done those, and similar tests so many times over the last 10 months.
General consencus from almost all other feedback from Afrihost says it is a line fault.
Fact remains that there has been no feedback from anyone at Telkom to me in the last 10 months regarding this problem. I have even logged faults by phoning them, and nothing happened.
I need this fixed by the end of January 2014, or I will cancel my ADSL, Mifi and web hosting with Afrihost.
I know it is not Afrihost's fault, but I am paying you guys and getting sub-par service.
Regards."
This is his email:
Date: Mon, 6 Jan 2014 08:36:15 +0200
Subject: [WSC #VRH-179-25742]: ClientZone - Support Request : Business ADSL
From: [email protected]
To: ***************
Hi Ryan
I trust you are well
Please be advised that Intermittent problems of this kind can be particularly difficult to resolve because if it's just a simple configuration issue,
you tend to get consistency, even if that consistency manifests itself in poor results.
Please connected wired and the wireless disabled.
This eliminates any wireless factors affecting the line.
Dropouts are a very difficult issue to resolve.
If the dropouts seem to be occurring at the same time each day
(for example when a monitored alarm system is armed/de-armed) then it is just a case of correcting the filtering
(or installing a central splitter in the case for the monitored alarm).
If the dropouts are erratic, try the following:
1-)Disconnect all devices including phones, faxes and answering machines from the line to test.
Ensure there is no filter on the modem. If dropouts stop, issue may be with a faulty filter,
telephone device or a device needing a better quality filter.
2-) Check Router/Modem -
Run a continuous ping to your router ip and www.afrihost.com at the same time .
If the router ping times out, test it.
Test another modem on your telephone line, or test your modem on an active ADSL telephone line that is known to be working.
3-) Listen for any audible static on the line with the Broadband modem switched off, as
this can interfere with the ADSL service.
4-) If line sync is not dropping but the connection is, check that the modem doesn't have an idle timeout set.
Set "idle timeout" to always-on or zero
5-) When disconnecting the telephone devices from the lines, also disconnect the computers from the modem/router
so the only cables connected to it is the phone line and power cable.
If the modem/router does not dropout (check usage in CZ) while the computers are disconnected,
this usually indicates that something on your internal network is overloading the modem and causing it to "lock up".
Run anti-virus and spyware scans on all computers connected in the network.
Thanks and Regards
Indrani NarainAfrihost.com
Pure Internet Joy!
Give me 40 metres of cable and I will fix the line myself. From the pole outside our property to another one on the other side, then into the house. Should take me less than 10 months to fix.
