Afrihost Business Uncapped Feedback

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vaalpens said:
how much difference is there between shaping/prioritization/throttling/whatever the kids are calling it today between the AH capped accounts and AH Business Uncapped ? I am struggling with single threaded http downloads here, which I dont have any control over, getting 47KB/s on my 4mb Uncapped, but I am getting about 600KB/s on a Capped AH account, on a line which is currently syncing at 8Mbps...

yes, protocol prioritization is off in the clientzone :)
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There is no shaping or throttling on Business. Actually, we don't throttle any of our products, we only shape Uncapped products for non-realtime services.

It could have been due to latency last night on the network. Now that we're back to normal, we shouldn't be seeing that anymore :)
 
Got some awesome news. Looks like the work on the network last night was to add additional IPC to the North network. We're seeing a significant improvement in shaping compared to what we've seen of late

I'd still like to encourage everyone to use late night off-peak hours for torrents and downloads. It would be great if we can really make the most of this new capacity so that everyone gets there fair share.

Having said that ... Gentleman, start your engines!!!!
 
AfriMan said:
There is no shaping or throttling on Business. Actually, we don't throttle any of our products, we only shape Uncapped products for non-realtime services.

It could have been due to latency last night on the network. Now that we're back to normal, we shouldn't be seeing that anymore :)
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Thanks, but I tested it now with a capped account, and it is still doing the same thing, single threaded http is crawling on Business Uncapped
 
Did anyone else have trouble streaming last night? Well, it wasn't really a problem just that the quality wasn't all that great.
 
AfriMan said:
Got some awesome news. Looks like the work on the network last night was to add additional IPC to the North network. We're seeing a significant improvement in shaping compared to what we've seen of late

I'd still like to encourage everyone to use late night off-peak hours for torrents and downloads. It would be great if we can really make the most of this new capacity so that everyone gets there fair share.

Having said that ... Gentleman, start your engines!!!!
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Please send a memo on next time. I guess this was why it was not so nice day yesterday using AH?
 
vaalpens said:
Thanks, but I tested it now with a capped account, and it is still doing the same thing, single threaded http is crawling on Business Uncapped
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This shouldn't be the case, especially not on a Capped account, have you been able to run a traceroute yet?
Is everything slow or just your downloads?
 
Hush9300 said:
Did anyone else have trouble streaming last night? Well, it wasn't really a problem just that the quality wasn't all that great.
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There may have been brief latency spikes last night if the capacity was being brought online - what time was this?
I hope everything is back to normal now though?
 
Bryn26 said:
I get over 600KB/s on my 6Mbps Afrihost Business connection syncing at 7Mbps.

Are you on standard uncapped or business uncapped?
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lol, this is the business uncapped thread, i am getting under 100KB/s on my business uncapped account on SINGLE threaded downloads, but multithreaded downloads do run better, still not getting close to 4Mbps, on a AH Capped account, my single threaded downloads do fly above 500 KB/s
 
AfriGuy said:
This shouldn't be the case, especially not on a Capped account, have you been able to run a traceroute yet?
Is everything slow or just your downloads?
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everything is sub par, not breaching above 3Mbps, and the support ticket seems to get bounced back and forth, and people trying to change the sync speed on my line, resetting the port etc when keep on repeating to tell everyone my capped account does get full line speed.

*edit
Can't I get Indrani.N or Eugene.K assigned to ticket #XMT-702-60558, I have had awesome service from them in the past, and they seem to be the only people who can actually properly read and understand instructions :)
 
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AfriGuy said:
I'm not quite sure I follow? :(
If anything, the performance should just keep getting better.
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A] Send a notice if you are going to work on something.
B] Perhaps this was why yesterday was "strange speeds" on AH

better? :)
 
AfriGuy - is AH going to respond to WA's lowering of capped account prices? Uncapped VDSL is ridiculously expensive - but with capped accounts, it actually makes sense.
 
Well zero complaints from me.

Everything is still working fine.
I could not be happier with this ADSL account... it is just amazing.

Keep it like this... pretty please!
 
vaalpens said:
everything is sub par, not breaching above 3Mbps, and the support ticket seems to get bounced back and forth, and people trying to change the sync speed on my line, resetting the port etc when keep on repeating to tell everyone my capped account does get full line speed.

*edit
Can't I get Indrani.N or Eugene.K assigned to ticket #XMT-702-60558, I have had awesome service from them in the past, and they seem to be the only people who can actually properly read and understand instructions :)
Click to expand...

this is very odd. Thing is that capped accounts and business accounts are essentially identical. they come from the same data pool. So unless the issue is with the file downloads themselves, then this is very strange indeed.

How long are you testing with the capped account? Perhaps the downloads start off fast and then degrade?
 
Seeyou said:
AfriGuy - is AH going to respond to WA's lowering of capped account prices? Uncapped VDSL is ridiculously expensive - but with capped accounts, it actually makes sense.
Click to expand...

We have already planned a review of our pricing. We have seen some competitors drop their prices, but we'll never do the night time data thing - we prefer if What you see is what you get.

I know our directors will pull a rabbit out of the hat - in fact, knowing them, it will be elephant ;)
 
AfriMan said:
We have already planned a review of our pricing. We have seen some competitors drop their prices, but we'll never do the night time data thing - we prefer if What you see is what you get.

I know our directors will pull a rabbit out of the hat - in fact, knowing them, it will be elephant ;)
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Can't wait to see what magic you guys have for us :D
 
Hi recently my line keeps dying on me its fast then it slows down to a point where I cannot browse, and I'm forced to restart the router which normally fixes the problem? I have a 2mbps business uncap account. Here is a screenshot of the router for when the net is slow. Please help very frustrating

adsl.png
 
ThumperZA said:
Hi recently my line keeps dying on me its fast then it slows down to a point where I cannot browse, and I'm forced to restart the router which normally fixes the problem? I have a 2mbps business uncap account. Here is a screenshot of the router for when the net is slow. Please help very frustrating

View attachment 98583
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Hmm, strange. Could you download the AH Support Tool and post the results of the tests while the issue is around - that'll be really helpful!
 
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