Afrihost Business Uncapped Feedback

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Hogrod said:
Ok look it's impossible to discuss technical aspects without sitting in the same room together understanding each others thinking. I don't expect you to anyway :)

All I know is this all worked fine before you IPC capacity issues. With your capacity issues, it only works when a turbocharge was activated. I'm talking 720p on a 4meg line.

Now I'm on a biz uncapped I should expect my line to be always 'turbocharged' because I'm paying a premium for unshaped. I should get 720p on a 4 meg, but I'm not getting it.

I do get 720p when I ran with an IS based account this week.

Draw your own conclusions from that.
Click to expand...

Please PM me your account info.
Business accounts don't have a Turbocharge option, can I assume you have a regular Uncapped account?
 
AfriGuy said:
Please PM me your account info.
Business accounts don't have a Turbocharge option, can I assume you have a regular Uncapped account?
Click to expand...

Thanks, I replied,
I moved from uncapped to biz uncapped. I've tried all the accounts you guys offer. :)
 
Ugh, really frustrating, can barely download at 300k/sec, and can't stream music at the same time as it continually buffers. Hope you guys get to the bottom of this soon - really surprised no issues are apparent with this kind of degradation.
 
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8Mb/s Business Uncapped

Code: 
C:>pathping google.co.za

Tracing route to google.co.za [74.125.233.56]
over a maximum of 30 hops:
  0  192.168.1.5
  1  192.168.1.254
  2  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
  3  41.181.221.254
  4  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5  compj-cpt-1.mtnns.net [196.44.18.2]
  6  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8  41.181.139.109
  9  72.14.194.74
 10  64.233.174.21
 11  jnb01s01-in-f24.1e100.net [74.125.233.56]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link  Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.5
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                0/ 100 =  0%   |
  2   20ms     0/ 100 =  0%     0/ 100 =  0%  105-236-8-129-esr-lo.mtnbusiness.co.za [105.236.8.129]
                                0/ 100 =  0%   |
  3   25ms     2/ 100 =  2%     2/ 100 =  2%  41.181.221.254
                                0/ 100 =  0%   |
  4   25ms     0/ 100 =  0%     0/ 100 =  0%  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
                                0/ 100 =  0%   |
  5   36ms     1/ 100 =  1%     1/ 100 =  1%  compj-cpt-1.mtnns.net [196.44.18.2]
                                0/ 100 =  0%   |
  6   38ms     0/ 100 =  0%     0/ 100 =  0%  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
                                0/ 100 =  0%   |
  7   53ms     0/ 100 =  0%     0/ 100 =  0%  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
                                0/ 100 =  0%   |
  8   52ms    58/ 100 = 58%    58/ 100 = 58%  41.181.139.109
                                0/ 100 =  0%   |
  9   51ms     3/ 100 =  3%     3/ 100 =  3%  72.14.194.74
                                0/ 100 =  0%   |
 10   47ms     1/ 100 =  1%     1/ 100 =  1%  64.233.174.21
                                0/ 100 =  0%   |
 11   51ms     0/ 100 =  0%     0/ 100 =  0%  jnb01s01-in-f24.1e100.net [74.125.233.56]

Trace complete.

Very slow speeds. 58% packet loss within the MTN Network between hop 7 & 8. Reported yesterday. No acknowledgement that there is an issue. No resolution of the issue. Just a horribly degraded service that I am paying a lot of money for. Fix your network, Afrihost!
 
And on the Afrihost home page:

DSL Status
All quiet on the Battle Front - that is to say that everything is working as it should be, NO problems!
Click to expand...

Seriously! Change it until you actually fix the problems.
 
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