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Afrihost Business Uncapped Feedback
- Thread starter Lino
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I think they must be close to your ticket, mine has just been answered by Accounts dept
cortexenslaver
Senior Member
10MB Uncapped Business in Sunningdale, Table View:
Max speed on ANY download is 250kB/s.... I have to enable more than one multi-threaded download to get anywhere near 400kB/s, and the speeds go up and down all the time.
I have had a ticket open with AH and Telkom for a physical port change at the exchange since 03 March, and nothing has been done. This is after spending the whole month to date fighting and doing tests to prove that it is NOT my equipment, etc.
In the meantime, I am paying AH to manage my line, and have to log my own calls with Telkom to try and get anything done.
Many of us have proved over and over again that there is indeed a problem on the MTN Network, and it amazes me how this has not been rectified yet. Furthermore, Telkom accounts on my line have a higher latency, but outperform ALL other ISP accounts, even the so-called "unshaped" ones.
Max speed on ANY download is 250kB/s.... I have to enable more than one multi-threaded download to get anywhere near 400kB/s, and the speeds go up and down all the time.
I have had a ticket open with AH and Telkom for a physical port change at the exchange since 03 March, and nothing has been done. This is after spending the whole month to date fighting and doing tests to prove that it is NOT my equipment, etc.
In the meantime, I am paying AH to manage my line, and have to log my own calls with Telkom to try and get anything done.
Many of us have proved over and over again that there is indeed a problem on the MTN Network, and it amazes me how this has not been rectified yet. Furthermore, Telkom accounts on my line have a higher latency, but outperform ALL other ISP accounts, even the so-called "unshaped" ones.
TEXTILE GUY
Honorary Master
I am trying to change from a 4Mb standard (shaped to death) package, with my line at Telkom to the 4Mb bundled package.
If I use the CP and follow the steps, I port my line over to AH, R244, and then take the business uncapped R697, total, R941.
BUT .... According to this ....
I should be being milked for R697....
Have PMd Afriperson twice - no response as yet, and have had some advice from support, which was as valuable as a fridge in the Arctic.
That aside - I have been following AH for some time now, and the two things that seem to be loooooooooooooong in the coming was the price reviews and capacity increases. "Soon" could mean anytime in the next decade.
Afripeople - help me to move over to bundled business - if its difficult for you imagine how difficult it is for your customers.
Thank you.
If I use the CP and follow the steps, I port my line over to AH, R244, and then take the business uncapped R697, total, R941.
BUT .... According to this ....
I should be being milked for R697....Have PMd Afriperson twice - no response as yet, and have had some advice from support, which was as valuable as a fridge in the Arctic.
That aside - I have been following AH for some time now, and the two things that seem to be loooooooooooooong in the coming was the price reviews and capacity increases. "Soon" could mean anytime in the next decade.
Afripeople - help me to move over to bundled business - if its difficult for you imagine how difficult it is for your customers.
Thank you.
copacetic
King of the Hippies
I PMed the rep two days ago with a similar question. Still waiting.
Do they actually want business I wonder?
Do they actually want business I wonder?
Hi guys,
I'm on a home uncapped 10 meg Afrihost account, and I was receiving torrent speeds up to 800Kbps until recently.
For the past week, I I haven't had torrent speeds faster than 10Kpbs in total. My account P2P shaping is only on 6%?
Everything else is working fine.
You think if I change to a 4Mbps business uncapped, the speeds will increase?
Can Afrihost offer a temporary 4mbps business account I can test with for a day?
I'm on a home uncapped 10 meg Afrihost account, and I was receiving torrent speeds up to 800Kbps until recently.
For the past week, I I haven't had torrent speeds faster than 10Kpbs in total. My account P2P shaping is only on 6%?
Everything else is working fine.
You think if I change to a 4Mbps business uncapped, the speeds will increase?
Can Afrihost offer a temporary 4mbps business account I can test with for a day?
TEXTILE GUY
Honorary Master
Bad news for me then .... FFS. if THIS >>>
is true, then AH must be 14 years old. 
I just wish someone - ANYONE at AH will help us out on this, I will make the change immediately or alternatively, add that extra capacity that comming ''soon''.
Chevron
Serial breaker of phones
I asked this question as well. The business accounts definitely have less shaping. I'll be using them from next month.
They offer a free capped 1gig account now if you wanna try.
copacetic
King of the Hippies
Got a response, thanks.
Please run the tests I mentioned earlier in the thread and have them PM'ed to me.
What are things looking like today?
http://mybroadband.co.za/vb/showthr...d-Feedback?p=12269446&viewfull=1#post12269446
Sorry to hear this, did anything improve last night?
Was any other service affected?
The Business accounts are definitely unshaped.
Have you had any comparative tests submitted to our Support team around this?
Sorry to hear you're having troubles with this, it definitely should be a straight forward move within the ClientZone.
Drop me a PM if you haven't been able to upgrade yet.
Replied to your PM a few mins back, still got 28 more to go from last night - I'll get to them all eventually
Just as sh*t, if not worse. I've had to switch to some prepaid on another ISP because I need to download some large ontology files for work purposes today, and I got tired of the downloads going at 250k/sec whilst simultaneously being unable to listen to streaming music.
copacetic
King of the Hippies
Replied to your PM a few mins back, still got 28 more to go from last night - I'll get to them all eventually
Got it, thanks!
TEXTILE GUY
Honorary Master
You have been PMd twice in the last 24 hours......
PurSpyk!!
Expert Member
Youtube was also extremely slow, eventually gave up and went to watch on TV. After the game I checked again, and still the same pathetic speeds. This is not good enough for the cost of the service, on a so called unshapped account. Speedtest show everything running at full speed
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