Afrihost Business Uncapped Feedback

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Chevron said:
You haven't been following this thread long have you? :D
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I don't mind them having issues, but I have a business account so that I can actually Skype with my clients. But what I don't understand why we pay a premium price.
 
cortexenslaver said:
That is the 64 Million Rand question at the moment :(
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I know that ADSL is best effort service, but should business client not take priority? So shape the hell out of the home uncapped users and give us more bandwidth so that we can function as businesses!
 
jeanres said:
I know that ADSL is best effort service, but should business client not take priority? So shape the hell out of the home uncapped users and give us more bandwidth so that we can function as businesses!
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BUT ... we are constantly told that there is NO shaping of our business accounts and that there are NO problems with the network and that everything is just AfriAwesomeness and blahblahblah!

Fishpaste.
 
i.got~issues said:
BUT ... we are constantly told that there is NO shaping of out business accounts and that there are NO problems with the network and that everything is just AfriAwesomeness and blahblahblah!
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Afrihost is great when it works :) But I think with their pricing and mobile data they might have had to oversell and that is why we have these issues.
 
If WA offered static ip on their business uncapped and not just on the business uncapped bro, I would be moving
 
jeanres said:
Afrihost is great when it works :) But I think with their pricing and mobile data they might have had to oversell and that is why we have these issues.
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Yah well... maybe they can deduct my other ISP top-ups and accounts from their invoice for this month and for every month until this mythical IPC capacity (that is not needed anyway we are told because everything is just super-duper-dandy with all their data provisioning and forward planning) comes online sometime in the past 4months ago and until they can't say when.
 
i.got~issues said:
Yah well... maybe they can deduct my other ISP top-ups and accounts from their invoice for this month and for every month until this mythical IPC capacity (that is not needed anyway we are told because everything is just super-duper-dandy with all their data provisioning and forward planning) comes online sometime in the past 4months ago and until they can't say when.
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What?!?! they did forward planning? I laughed so hard.
 
i.got~issues said:
BUT ... we are constantly told that there is NO shaping of our business accounts and that there are NO problems with the network and that everything is just AfriAwesomeness and blahblahblah!

Fishpaste.
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Agreed. That best effort crap is for the regular uncapped plebs like myself. If I was paying a premium like the business customers I would not accept the best effort crap either.
 
ambroseg1 said:
Agreed. That best effort crap is for the regular uncapped plebs like myself. If I was paying a premium like the business customers I would not accept the best effort crap either.
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I repost this from the website to highlight your point and mine.....

The Small Print
*Please Note: Business DSL accounts are Guaranteed to be completely unshaped at all times. Business clients may, however, make use of Protocol Prioritisation to ensure that their DSL performance is not negatively affected by Peer-2-Peer traffic. This feature can be activated or deactivated at any time in ClientZone.
 
Ok, maybe I spoke too soon. Last night at exactly 10pm, my account dropped to 1/10th of its normal speed.
4Mbps account - Speedtest shows 43kb/s down, 40kb/s up

All along I thought you guys just like to complain. Now I see why
 
Ripstorm said:
Ok, maybe I spoke too soon. Last night at exactly 10pm, my account dropped to 1/10th of its normal speed.
4Mbps account - Speedtest shows 43kb/s down, 40kb/s up

All along I thought you guys just like to complain. Now I see why
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I woke up this morning AGAIN to find that AH put another new staffer on my ticket, and he decided at 01:00 this morning that my attenuation was a bit high.............. so he dropped my line speed to 8MB :wtf:

There was, and IS nothing wrong with my line! Read ALL the comments on the ENTIRE ticket before making useless assumptions, and ridiculous suggestions AH!

The only account that does not work properly is AH Business Uncapped.... ALL other ISP accounts work perfectly on my line.... even the AH 1GB free works perfectly. I have asked for over 2 weeks for a new 10MB Business Uncapped account to test, but this gets ignored and side-stepped.
 
Reaper84 said:
Something must be up in the Cape IPC. Afriman can you confirm if everything is fine?
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There are no issues that we know of on the Cape IPC, aside from the capacity issue which is ongoing until our additional capacity arrives from Telkom.

As far as I can see the IPC did not drop last night and there has been no planned maintenance.
 
jeanres said:
I don't mind them having issues, but I have a business account so that I can actually Skype with my clients. But what I don't understand why we pay a premium price.
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I know it's not a great situation and we're doing what we can to ensure that Business clients continue to get the best possible experience. With demand rising and Telkom not yet delivering our order, we're limited in what we can do - but we'll continue to tweak and optimise performance for premium capped and business clients.

Hopefully we will see that upgrade shortly and this will be behind us :(
 
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